Patrick Cassino | Page 7

Great truck, great service, great dealership! This is my second time purchasing a truck from sun, as always had a painless experience dealing with an experienced staff to get my desired vehicle. This is my second time purchasing a truck from sun, as always had a painless experience dealing with an experienced staff to get my desired vehicle. More

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The worse service I ever received. Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loa Had to be the worse experience with a dealership. I had a scheduled service that they would provide me with a loaner car. When I got there, the loaner car was not there and I had to wait for it. The Enterprise driver came about 15 min later with a Yukon! I drive a small Cascada. How do you give someone who drives a small car a Yukon!. Of course I told them I could not drive this and had to go with the Enterprise person back to their shop to get another car. They were trying their best to find one for me but we had to get in the car again and go to another Enterprise location. P.S. 1 hr later I finally got my loaner car which made me late to my other appt. I called the dealership to say that this experience was unacceptable. I got a call from the manager who said to me that it was not their fault that I did not like the car. And I should be THANKFUL that they gave me a $60K car to drive. I said I would of been happy with a $20K car that I could actually drive.When I got back that evening to return the loaner car and pick up my car. Nothing was said to me that they did have a part and could not finish the job. The next day I get a text from the manager in all CAPS saying that they didn’t order the part to finish the job because they assumed I did not want them to finish the job! What? The service was so lacking in every way! More

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Our overall satisfaction!! So here we are again, one of our leases with this dealership (we have 4) was coming due. We don’t even consider going anywhere else. We are always tre So here we are again, one of our leases with this dealership (we have 4) was coming due. We don’t even consider going anywhere else. We are always treated with the utmost respect and kindness. A special thanks to owner Patrick Cassino who always takes the time out to speak to us and see if there’s anything else he can do to ensure our complete satisfaction. The complete staff is wonderful from sales to service to management. Always a pleasure. We absolutely love the car!! 🙂 Rosalinda Bartolillo and Family More

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Incredible experience - As always! This dealership is wonderful and goes above and beyond to make you feel welcome! This is my third Terrain from this dealership and I won't ever go an This dealership is wonderful and goes above and beyond to make you feel welcome! This is my third Terrain from this dealership and I won't ever go anywhere else. Victor, my salesperson, was very attentive and took his time going over every feature in my new vehicle. Thank you, Sun team! I love my new 2019 Terrain and look forward to many more experiences in the future! More

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Easy breezy Mac and cheese! Straight forward dealership. Super friendly and no high pressure sales people. Matthew was informative and made the process super easy. I decided to l Straight forward dealership. Super friendly and no high pressure sales people. Matthew was informative and made the process super easy. I decided to lease this time after ownership of my 14 year old car. Highly recommend Sun Buick Gmc to friends. My lease is very affordable and looking forward to hitting the open road!!! More

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Sun Auto GMC is the Best I picked up my new GMC Terrain last night and I have to say this is one of the best experiences I've had with leasing and purchasing a car. Everyone I I picked up my new GMC Terrain last night and I have to say this is one of the best experiences I've had with leasing and purchasing a car. Everyone I worked with was extremely helpful, patient, professional and friendly. They also made it completely stress free! They found me exactly what I needed in my new SUV. The explanation of everything that has to do with the sale and the new truck was very thorough. I really couldn't have asked for a better experience with this dealership! Thank you again for everything!! I will be strongly recommending them to everyone I know. More

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Best GMC Dealership We had the best experience at Sun Buick GMC! The Sales Associate Tony assisted us in our purchase was great, He was friendly, patient and very knowle We had the best experience at Sun Buick GMC! The Sales Associate Tony assisted us in our purchase was great, He was friendly, patient and very knowledgable about our GMC Denali and easy to work with, Tony explained everything in detail from beginning to end, He sat in the truck with us and went through the entire truck, explaining how everything worked in length. Sitting with Joe through the financing was also an easy process, He is very professional, with every question we had being answered and explained in full. The entire experience was great, from the receptionist who immediately asked if we would like a cup of coffee, water or snack and especially the owner Patrick who personally walked us to our sales associate with care and attention that we were taken care of. I would highly recommend this dealership to anyone who is in search of a GMC. The final result was.....We drove away in a Beautiful Black GMC Sierra Denali, the 1st 2019 that the dealership sold!! Extremely satisfied with our experience! More

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Great Dealership Tony Smith was great. The price was The Best around. They made everything so easy . I would recommend them to everyone. They are top notch Tony Smith was great. The price was The Best around. They made everything so easy . I would recommend them to everyone. They are top notch More

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The entire experience with this dealership was terrific ! From the minute I walked in to the dealership there was no pressure to buy a vehicle. Answered all my questions and explained procedures. All went ver From the minute I walked in to the dealership there was no pressure to buy a vehicle. Answered all my questions and explained procedures. All went very smoothly More

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The owner who won't take ownership Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his s Patrick Cassino is among the worst owners/managers that I have ever encountered as a consumer. I contacted him after a second wasteful visit to his service shop for a recall repair in July of 2018. My car was at his shop for two full business days, and when I picked it up, it was in the same condition that I dropped it off in. According to the service consultant, the part that they arranged to have overnighted did not come in. When I came back more than a week later to finally have the work completed, the part was still not there. When I spoke with Patrick on the phone, he made every attempt to divert the focus of conversation away from my complaint. I found it exhausting trying to convince this man that the service and courtesy at his shop was less than perfect. At the end of it all, the only remedy he offered included me taking my car to another dealer, even though I bought it from Sun. I did, by the way. A GM dealership less than 8 miles from Sun had the part in stock and completed the repair in about 2 hours. When retail/business transactions go awry, consumers expect that there is a supervisor they could defer to who will listen with an open mind and offer an amicable solution. That is not Patrick Cassino. In his mind his shop is never wrong, his team is never at fault, and any problem that you have at or with Sun Buick GMC is just that - your problem. You don't have to take my word for it though. If you read how he replies to any online review that is unfavorable, you'll find a pattern of narcissistic responses that deflect responsibility from his dealership and his team. He is the owner who won't take ownership. More

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