Patrick (Frenchie) Antar | Page 4

Just what I expected -- very impressive With the Covin-19 messing up our time table, we had to wait nearly five months for the car to be delivered. It was worth it. Both Patrick & Tony kee With the Covin-19 messing up our time table, we had to wait nearly five months for the car to be delivered. It was worth it. Both Patrick & Tony keep up in-the-loop and finally the car arrived. Extremely pleased and hopefully very soon I'll figure out what all the "bells & whistles" do. Bottom line: both know what they are doing and made the entire process very enjoyable. Thank you. More

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In my shopping for a luxury SUV I had narrowed it down to Lexus and Acura. I test drove the Lexus with Frenchy Antar and liked it. Then COVID struck and I waited. When it came to deciding I worked with Moham Lexus and Acura. I test drove the Lexus with Frenchy Antar and liked it. Then COVID struck and I waited. When it came to deciding I worked with Mohamed Mayassi and Tony Rutherford to stay within my budget. Jane Tucker helped me to exchange plates and as a bonus extended my registration. I had a great experience and am now the proud owner of a new Lexus NX. Service was top notch and hassle free. I never felt hassled. More

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THE OUTSTANDING SERVICE this dealership is the best in the nation as a service member of the USAF I have traveled the world from the far east to Washington dc first these this dealership is the best in the nation as a service member of the USAF I have traveled the world from the far east to Washington dc first these employees I call family Mohamad T Mayassi, Thomas Cahoon Tony Rutherford,Shawonda Massenburg,Jane Tucker and Jessica Johnson. because of their attention to detail and constant commitment to assuring the best customer service I am and always will be a Lexus driver and owner. When anything crosses my mind or if I have a question or concern they take action and resolve my issue from how to and when to service my vehicles its with a getter-done attitude there are times when I visit just to ask about the new or latest trends. I think I might be getting in the way but its only a testament to their outstand customer service even after the purchase! I have referred family and friends to this location and all agree it a pleasure for them while there. Please give the Lexus dealership Charles Barker of Newport News a 10 out of 10 and and a shout out for me cause I praise them in person even when I see them in town and share my driving experiences THEY KNOW CUSTOMER SERVICE!!! ES-350 F Sport and Rx 350 Larry R Powell More

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Outstanding Customer Service I purchased a Lexus 350 ES from Charles Barker Lexus in Newport News, VA. The service was impeccable from the salesman to the financial officer. I w I purchased a Lexus 350 ES from Charles Barker Lexus in Newport News, VA. The service was impeccable from the salesman to the financial officer. I went on the Charles Barker website to research the car after business hours and sent a message to the dealership. I received a call from Patrick the next morning and was able to take a look at the car after work. My experience was so phenomenal that I was able to handle all aspects of the purchase without calling my husband. Patrick Antar and Tony Rutherford took great care of me and ensured that I had a pleasant experience. Thank You!!!!!! More

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easy and great follow through The entire process was low stress, easy and fast. Great certified used vehicle, and everything they said they would do, they did. I never like deali The entire process was low stress, easy and fast. Great certified used vehicle, and everything they said they would do, they did. I never like dealing with car sales people, but Patrick was great. I couldn't have had a better experience. Thanks! More

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No pressure, great to deal with When purchasing my previous vehicle from another dealer two years ago I was subjected to all sorts of pressure - they tried to get me to switch my aut When purchasing my previous vehicle from another dealer two years ago I was subjected to all sorts of pressure - they tried to get me to switch my auto insurance to an agency the dealership owner also owned, they tried to convince me to take financing through them instead of paying cash, and they tried to sell me an extended warranty at a hefty add-on price. Rude high pressure tactics were used for that last one. How refreshing was my experience at Charles Barker Lexus by contrast - no effort was made to sell me anything of these add-ons. The process could not have been simpler, and everyone with whom I came into contact could not have been more gracious - and this group included Patrick Antar, the Sales Representative who had also undergone special technical training and was their specialist in this area, Shawonda Massenburg who went through the paper signing (closing) process with me, Jane Tucker who also worked in Admin, and the General Manager whose name was Tony I believe, who paid for our lunch which we went out for while waiting for the paperwork to be processed. What a pleasant experience this was, in stark contrast to what I had to undergo two years earlier. More

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I been dealing with this dealership since 2001. The salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. salesman are always on point and ready to assist you. I just purchase my 4th lexus from them. More

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We had a great experience at Charles Barker Lexus in Newport News buying our new car. The staff there are friendly, knowledgeable, and helpful. From sales to finance they are just great people. Thanks F Newport News buying our new car. The staff there are friendly, knowledgeable, and helpful. From sales to finance they are just great people. Thanks Frenchie and team. We love our new explorer. The Wilkins Family More

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Great Experience My first experience with this dealership and it was great. My salesman was friendly, professional and knew his product extremely well. I would recom My first experience with this dealership and it was great. My salesman was friendly, professional and knew his product extremely well. I would recommend them to anyone. More

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Great courteous service! My first experience at this dealership. Pleasant and helpful in finding what suited my family and I. I'll be back for my next car when the time come My first experience at this dealership. Pleasant and helpful in finding what suited my family and I. I'll be back for my next car when the time comes. "Frenchy" knows his business and did an outstanding job in helping us find the right car within our budget. More

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