Patrick Horkan | Page 15
Service Advisor
Concordville Nissan
452 Wilmington West Chester Pike
Glen Mills, PA 19342
Dealership Experience
8 yrs, 3 mos
Industry Experience
8 yrs, 11 mos
201 Reviews
Write a Review201 Reviews of Patrick Horkan
June 26, 2021
Overall very pleasant experience. Staff is super friendly and helpful. Every person I dealt with surpassed my expectations and myself as well as my wife and kids couldn't have asked for an easier e friendly and helpful. Every person I dealt with surpassed my expectations and myself as well as my wife and kids couldn't have asked for an easier experience. More
Other Employees Tagged: Zac Miller , Bob Bollinger, Matt Costa, Chuck Desantis, Ryan Gilroy, Lee Kundrat, Bill Lawler, Kenney Oppel, David Solomon
June 26, 2021
The wait time was over 3 hours for a diagnostic! Then I was the one walking up to the receptionist asking what was going on with my car! Some one sent me a text stating the problems after 3 hours but then was the one walking up to the receptionist asking what was going on with my car! Some one sent me a text stating the problems after 3 hours but then NEVER came up to tell me what any of those problems meant! Very slow, very inconsiderate, and unprofessional!! They need workers who will tell customers what’s wrong with their cars and not just have their paperwork sitting there and waiting 3 hours for the problem to not be resolved!! Worst place EVER!! DO NOT GO HERE More
Other Employees Tagged: Matt Costa, Bill Lawler
June 17, 2021
Although I believe the issue we had should have been picked up on prior to purchase (vehicle was purchased and driven for 2 days and had electrical/battery/no start 5x) the service department was ext picked up on prior to purchase (vehicle was purchased and driven for 2 days and had electrical/battery/no start 5x) the service department was extremely customer friendly and sent someone to pick vehicle up and drop off loaner which we greatly appreciate. Crossing fingers this was a small glitch and we will be happy moving forward. More
June 17, 2021
From start to finish, all was handled very professionally. I really like the ability to txt back and forth regarding car status, pictures of work being done or requested new work, and notific professionally. I really like the ability to txt back and forth regarding car status, pictures of work being done or requested new work, and notification upon completion. all good experience…thanks More
Other Employees Tagged: Matt Costa, Bill Lawler
June 17, 2021
Great job! Service team is wonderful!! Very informative. And pleasant to deal with! I have been coming to Concordville Nissan for over 5 years. Thank you And pleasant to deal with! I have been coming to Concordville Nissan for over 5 years. Thank you More
Other Employees Tagged: Matt Costa, Bill Lawler
June 17, 2021
Treated me well. Honored the complaint I made back in Feb. Employees were courteous. I would use the dealership again for future repairs on my vehicle. Feb. Employees were courteous. I would use the dealership again for future repairs on my vehicle. More
Other Employees Tagged: Matt Costa, Bill Lawler
June 15, 2021
Staff is excellent and very helpful. Big thanks to all . Totally professional and outstanding customer service. Would absolutely recommend service to my friends and colleagues Totally professional and outstanding customer service. Would absolutely recommend service to my friends and colleagues More
Other Employees Tagged: Bob Bollinger, David Solomon

