Patrick Horkan | Page 5

Poor to zero communication; no call backs to promises made to return my call. disorganized; service department wasn’t sure if my part was in until I had to stop into the dealership after 6 weeks of waiti made to return my call. disorganized; service department wasn’t sure if my part was in until I had to stop into the dealership after 6 weeks of waiting which I was told it would take 5 days. The part has been in and I never received a call. Not customer focused! More

by RENNFITZ Verified Customer Verified Customer

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Customer Service representative was terrible Terrible customer service. Will never buy a Nissan again. Very unprofessional. Did not offer a rental car customer service. Will never buy a Nissan again. Very unprofessional. Did not offer a rental car More

by michele2442 Verified Customer Verified Customer

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Service was great and my car was given back to me freshly washed way sooner than I expected! washed way sooner than I expected! More

by CASEY.SHANAHAN1 Verified Customer Verified Customer

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I brought my vehicle in because my key fob wasn’t working. Your recommendations was that I take care of a recall on my vehicle and that I replace two lug nuts and a stud. You replaced the engine cont working. Your recommendations was that I take care of a recall on my vehicle and that I replace two lug nuts and a stud. You replaced the engine control modual which was the supposed recall. No other issues stated to me. Three days later my car starts making a very loud noise and has a strong odor of fumes. I contact you and bring it back and now you claim I need to replace the oil cooler and seal and that I need to replace the exhaust manifold and gasket because theres cracks and leaking. My vehicle had no fumes and no noise before bringing it in to check my key fob. If that was the case wouldn’t you have noticed this when you performed the safety inspection that you gave me a copy of? I guess the saying is true, “the dealership fixes one thing and tears another up to keep you coming back. I spent the whole day yesterday trying to contact Matt the Service Manager, he wouldn’t even answer my calls and still hasn’t returned my phone calls. I will never recommend Concordville Nissan and nor will I ever bring any vehicle to you again. More

by Chandele Verified Customer Verified Customer

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Wasn’t satisfied with the service done on my car. Shouldn’t have cost me that much, haven’t had the car but 5 months. Shouldn’t have cost me that much, haven’t had the car but 5 months. More

by geraldgilmore350 Verified Customer Verified Customer

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I wish they would improve their communication skills. I feel like I am always having to chase down the items that are left open or incomplete. feel like I am always having to chase down the items that are left open or incomplete. More

by FrequentFlyer Verified Customer Verified Customer

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I was pleased with the courteous and prompt service. Non pressured environment. Appreciated interior vacuuming. pressured environment. Appreciated interior vacuuming. More

by BDDDAS Verified Customer Verified Customer

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They work with you and very professional. Everyone was very nice and kind. I like that about them. very nice and kind. I like that about them. More

by coachallen2003 Verified Customer Verified Customer

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The service department is customer centric, with good service at a fair price. They do a good job. service at a fair price. They do a good job. More

by Dusty Verified Customer Verified Customer

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Always courteous and efficient service Always done in a promptly manner Always communication between service and the customer promptly manner Always communication between service and the customer More

by DAWSONMCDAWSON Verified Customer Verified Customer

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