Patrick Horkan
Patrick Horkan at Concordville Nissan

Patrick Horkan | Page 6

Service Advisor

Concordville Nissan

452 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.4
201 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 11 mos

4.4

201 Reviews

Write a Review

201 Reviews of Patrick Horkan

November 12, 2021

Dealership Rating
Employee Rating

The folks at the service center couldn’t have been more helpful and kind. They kept updating me on the progress of my service and offered me amenities such as coffee and snacks. They were great! More

by ROBERTALBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Glenn

Nov 14, 2021

Concordville Nissan responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2021

Dealership Rating
Employee Rating

Service was good , they worked as quickly as possible to complete my service request , they kept me informed the whole time and the tv screen with service progress was a great idea More

by BOBBI30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Farid Abumohor, Joseph Glenn

Nov 14, 2021

Concordville Nissan responded

Bobbi30, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We look forward to your next visit! Take care!

November 07, 2021

Dealership Rating
Employee Rating

Kenny was a kind and efficient salesperson that made my car buying purchase easy. I would recommend him to anyone looking to buy a new vehicle. More

by SHAWNA.HEILES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Elliott, Kenney Oppel

Nov 10, 2021

Concordville Nissan responded

Shawna.heiles, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We can't wait to see you again, have a great day.

November 05, 2021

Dealership Rating
Employee Rating

Very attentive Service Reps. Work was performed on time. Nice waiting room. Always treated with courtesy. More

by MRWRIGHTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Glenn

Nov 06, 2021

Concordville Nissan responded

Hi Mrwrightad, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 05, 2021

Dealership Rating
Employee Rating

Always on point, curtious, willing to resolve any issue or repair necessary. Service is always completed fast and efficiently. Always looking forward to the next service to check out the new vehicle for fu More

by Chloegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Costa, Chuck Desantis, Ryan Eckberg, Ryan Gilroy, Joseph Glenn

Nov 06, 2021

Concordville Nissan responded

Chloegirl, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Nissan! We hope to be of service to you again in the future. Best wishes, Concordville Nissan

November 05, 2021

Dealership Rating
Employee Rating

Had my truck “fixed” same issue came back up a week later. They left me without turn signals. Not going to even bother coming back due to poor service technicians. Mostly Pat. Not only he but the rest More

by Kf12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

November 04, 2021

Dealership Rating
Employee Rating

They wouldn’t take/return my calls when they had my car for a week More

by Kellyvernon1716
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Joseph Glenn

Dec 06, 2021

Concordville Nissan responded

Kellyvernon1716, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. - Chuck DeSantis - General Manager

November 02, 2021

Dealership Rating
Employee Rating

I usually have great service here. This time about, the customer service was poor. It was not welcoming and when I went to pick up my car, I was not spoken to for several minutes S he finished typing somet More

by homka24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Concordville Nissan responded

homka24, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! - Chuck DeSantis - General Manager

October 31, 2021

Dealership Rating
Employee Rating

PROBLEM NOT FIXED Transmission acts like it did before PROBLEM NOT FIXED Transmission acts like it did before repair Now what happens? I assume original diagnosis was incorrect and I did not need a new More

by billmachinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joseph Glenn

Nov 09, 2021

Concordville Nissan responded

billmachinton, We would love to try and rectify the issue with your car. When are you available to bring the car in for a road test with Our Service Manager? Let us know what works for you.

October 29, 2021

Dealership Rating
Employee Rating

Terrific service for state inspection, hood latch recall and complimentary oil change. Car ready when promised and they also vacuumed the interior. Great customer service. More

by jmcgoldrick13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2021

Concordville Nissan responded

Jmcgoldrick13, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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