Patrick Jeffers | Page 16

I always know that the work is done with no issues never have to come back a second time for the same thing have to come back a second time for the same thing More

by BOBWAL0 Verified Customer Verified Customer

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Service rep was very pleasant. For drop in oil changes can maybe make process quicker if possible or only do scheduled can maybe make process quicker if possible or only do scheduled More

by DEGEROLAMOS Verified Customer Verified Customer

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Great service and a very friendly staff, I will choose them over any other dealership them over any other dealership More

by wilson356 Verified Customer Verified Customer

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My fiancé and I bought a car at Rothrock in June of 2021 as a back up car in the event of one of our cars being down. Our sales man Kevin was kind and respectful but the management there is not. A few day as a back up car in the event of one of our cars being down. Our sales man Kevin was kind and respectful but the management there is not. A few days after our purchase we noticed the car shifting unusual and just not driving right. We spoke to Kevin about our concerns and he directed us to Patrick the manager of the service department. Patrick advised us to come on in and he would look at the car. Patrick and my fiancé took a drive together in the car as well as Patrick physically driving our car. He then admitted to my fiancé that the car definitely wasn’t driving correctly and brought it back into the shop to run codes. At this time the car want showing any lights on the dash or on the reader. Patrick acknowledged the problem and told us “he doesn’t work on Audis and knows nothing about them” and would therefore call over to a dealership and see what it could be. After speaking to the professional, Patrick told us it was the previous drivers habits that influenced the driving of the car... Fast forward to about 3 weeks later and 2 more calls to Kevin and Patrick about the concerns we had with the car; the car then began to heavily shift with load noises coming from under the hood. (Now keep in mind we had purchased lifetime motor and transmission warranty through the dealership.) when this happened we were directed by management to send it to a mechanic and use our Warrenty to fix it. Once the car was looked over by the mechanic we were then told metal was found in the engine causing serious damage. Our mechanic also let us know that previous work had been done to the motor without it being on the car fax. We let management know this and again we were told to let the Warrenty company handle it. Now here we are in February of 2022 and our car is still sitting at a garage.... management has done NOTHING to help us solve this issue and doesn’t seem to care about their customers. The general manager there loves dodging our phone calls. We have even had to go there to speak with him in person, but still nothing is being done. This may be a warranty company issue, we understand that, but this was the warranty you provided us and a company that is supposed to represent you. It’s time to do the right thing Rothrock, and we will continue to write these reviews to let others in our community know how you have mistreated us. You know my fiancé’s number. More

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The car was inspected in a timely manner and they showed me what might be needed for the next inspection. me what might be needed for the next inspection. More

by Alice Verified Customer Verified Customer

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Excellent service by Mario and his staff I have been coming here for over 30 years and never a problem coming here for over 30 years and never a problem More

by b.christman0913 Verified Customer Verified Customer

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The nightmare continues! 31 days without my truck. That's 1/10 of my ownership. NOW after 31 days of my truck sitting on dealer lots across the northeast trying to get it running the service department stat 1/10 of my ownership. NOW after 31 days of my truck sitting on dealer lots across the northeast trying to get it running the service department states there is rodent damage to the wiring harness and I needed to open an insurance claim before they move forward with any repairs. What about ALL the other repairs that are needed? And when do rodents cause damage? When vehicles sit unused (or broken down for an extended time in this case) LOOK CLOSELY into the "rodent damage" claims by RAM, electrical wiring failures and how dealers shed responsibility time and time again. More

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Service is ok but there is minor things left undone and my interior gets greasy fingerprints left in it. my interior gets greasy fingerprints left in it. More

by Jim Verified Customer Verified Customer

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I like the dealership because the people are friendly prices are good convenience in my house prices are good convenience in my house More

by michaelkeyes805 Verified Customer Verified Customer

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The dealership is dependable . I have never in all the times I had work done, have not have a problem. The prices are good and the work is terrific. Would recommend to others. times I had work done, have not have a problem. The prices are good and the work is terrific. Would recommend to others. More

by barbara_mickno Verified Customer Verified Customer

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