Patrick Moore

I drove 8. 5 hours from Missouri to buy a 2025 Explorer xx from Montrose Ford on June 13, 2025 after arranging the deal with salesperson Patrick. Patrick was out 5 hours from Missouri to buy a 2025 Explorer xx from Montrose Ford on June 13, 2025 after arranging the deal with salesperson Patrick. Patrick was outstanding. He was enthusiastic, respectful, and knowledgeable about the vehicle and the FordPass setup. The rest of the experience was unacceptable. I made it clear I intended to finance through USAA and was approved at 4.9%. The dealership never disclosed that they do not accept outside financing until I arrived in person. At signing the finance manager Jessica ignored my USAA approval and placed me with a subprime lender, Westlake, at 8.99% despite dealership options showing rates as low as 7.29%. I believe this was retaliatory after I initially walked out when the rates were explained. The dealership issued a 45‑day temporary tag, but Missouri requires registration within 30 days. When I attempted to register on June 23 the DMV said the dealership had not sent the required paperwork. I contacted Jessica in finance by phone and email and left a voicemail on June 23 but received no response. A scan of previous reviews indicates that this is common behavior for Jessica to ignore calls. I never received the Manufacturer Statement of Origin or the Missouri Application for Title and License (Form 108) in my documents. Given the lack of transparency about financing, the unexplained switch to a higher‑rate lender, and the failure to provide or send title paperwork, I cannot recommend Montrose Ford. I would work with Patrick again, but I will not buy from this dealership. More

by justuslancaster Verified Customer Verified Customer

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Absolutely fantastic . I was very well taken care of . Everyone went way out of their way to be sure o was more than happy I was very well taken care of . Everyone went way out of their way to be sure o was more than happy More

by sorelle1109 Verified Customer Verified Customer

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Patrick is very helpful and takes the time to explain everything to you. I would recommend him to anyone. everything to you. I would recommend him to anyone. More

by ag690 Verified Customer Verified Customer

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Patrick was very friendly, knowledgeable and efficient. The purchase was seamless. He even texted and asked how my daughter liked the car we bought it. (It was a surprise). We didn't feel pressured AT ALL! The purchase was seamless. He even texted and asked how my daughter liked the car we bought it. (It was a surprise). We didn't feel pressured AT ALL!! Which is very refreshing. More

by debbieh0 Verified Customer Verified Customer

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