Paul Bonilla

Salerno Duane Chrysler Jeep responded

Thank you for your feedback! We appreciate your patience with the delay during your oil change and are glad our waiting area provided a comfortable place for you to stay productive while your vehicle was being serviced. Thank you for choosing us, and we look forward to providing you with an even better experience on your next visit!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave a 5-star review! We’re glad to hear you had a positive experience with our service department and appreciated the follow-through and transparency. We truly appreciate your recommendation and look forward to seeing you again!

Salerno Duane Chrysler Jeep responded

Thank you for your feedback. We're glad to hear our team was helpful and friendly and that you were satisfied with the service work. We also appreciate you pointing out the scheduling delay and your suggestion regarding vehicle washes. Feedback like this helps us improve the overall experience. We hope to provide an even smoother visit next time.

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We're glad to hear our team was friendly, helpful, and informative. We appreciate your support and hope to see you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review! We're glad to hear you've consistently experienced timely, reliable service and a customer-focused approach from our team. We truly appreciate your support and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We’re sorry for the inconvenience with the recall visit and the unexpected delay due to the part not being available at the time of your appointment. We understand how frustrating that can be, especially when you scheduled the visit in advance. We also appreciate your feedback about communication. A more direct and personal response from the service team is important, and we understand your preference to speak with a manager directly rather than automated replies. That will be shared with our team so we can improve how we handle follow-up and ensure clearer, more personal communication moving forward.

Salerno Duane Chrysler Jeep responded

We really appreciate your continued trust over the years! It’s great to hear that both your service visits and recent purchase experience have consistently been positive. Thank you for being part of our dealership family—we look forward to taking care of you for many years to come!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad our team was able to help you on short notice and get everything taken care of smoothly from drop-off to completion. It’s great to hear you felt supported throughout the process. We appreciate your trust and look forward to helping you again in the future!