Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4
164 Reviews
4.4

164 Reviews

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164 Reviews of Paul Bonilla

September 23, 2026

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Salerno Duane has always been a reliable and comfortable dealership to both purchase from and service my vehicles. Over the years my family have purchased several vehicles from them and they are always our More

by cpolla1
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Recommend Dealer
Yes
Sep 23, 2026

Salerno Duane Chrysler Jeep responded

We are truly grateful for your incredible review and longtime business! Reliability and comfort are exactly what we aim to provide every customer, so hearing that we've consistently earned your trust across multiple purchases and service visits is the highest compliment we could receive. Thank you for your continued loyalty!

September 19, 2026

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Great service and good pricing , only thing is that it took 3 hrs for an oil change and tire rotation. I did have a recall but still shouldn’t take 3 hrs when I made an appointment, if I was a talk in I c More

by Jay Jay
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Recommend Dealer
Yes
Sep 23, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your review and honest feedback. It’s great to hear you appreciated our service and pricing, but we apologize that your visit took so long. We understand your frustration. We are actively working to streamline our daily schedule and hope to give you a much faster experience next time!

September 14, 2026

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Dropped my car off in the morning expecting it to be diagnosed that day. By almost 3 PM, I still hadn’t received any update, so I reached out myself. Only then was I told they likely wouldn’t have a dia More

by jean.philippe522
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Recommend Dealer
No
Sep 15, 2026

Salerno Duane Chrysler Jeep responded

We hear you loud and clear, and we sincerely apologize for the lack of communication and clear expectations. You shouldn’t have to chase us down for an update, nor should you be caught off guard by unexpected delays when your work depends on your car. We completely understand why you chose to pick up your vehicle, but we would love the opportunity to make this right. Please reach out to our Service Manager directly—we want to personally oversee your vehicle's diagnosis and give you the seamless, well-communicated experience you deserve.

September 03, 2026

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responsive and helpful, met timelines and highly recommend to anyone. , a pleasure to deal with . thanks More

by DUFFY.OCONNELL
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Vega

Sep 04, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the wonderful feedback! We’re thrilled to hear our team made the process smooth and convenient from start to finish. Your recommendation means a lot to us, and we truly appreciate the opportunity to assist you!

August 05, 2026

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Everybody i encountered was so nice, very helpful, polite. They answered all of my questions. The Lyft service home is such a bonus. More

by steven.piluso
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your 5-star experience with us Steven! We're so glad everyone you met was polite and helpful, and that the complimentary Lyft service added extra convenience to your day. We appreciate your trust in our dealership and hope to see you again soon!

August 01, 2026

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Great and very professional people that gave the best advice and service for my Jeep. That is why I keep going back to them! More

by Pepe Luque
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Recommend Dealer
Yes
Aug 31, 2026

Salerno Duane Chrysler Jeep responded

We love hearing that you keep coming back to us! Providing professional guidance and taking great care of your Jeep is what we're all about. Thanks for the awesome feedback and for being a part of our dealership family!

July 23, 2026

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Excellent service best mechanic I have ever bought my car too I will be a life long customer More

by jjbrown151
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick , John Brown best mechanic ever

Jul 29, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you had such an excellent experience with our service team. Knowing that you feel confident and well taken care of means a great deal to us. We truly appreciate your loyalty and are grateful for the opportunity to earn your trust. We look forward to providing you with the same outstanding service for many years to come!

July 12, 2026

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Very good service, the staff is friendly, easy communication and great customer service! I really recommend! More

by mrwdmoni
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Recommend Dealer
Yes
Jul 29, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the great 5-star review! We're happy to hear that our team provided friendly service, clear communication, and a positive customer experience. We truly appreciate your recommendation and your kind words. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

July 02, 2026

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My car was taken in right on time and it was completed on schedule. Jillian was very friendly and knowledgeable More

by wbergman4
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Recommend Dealer
Yes

Other Employees Tagged: Jillian

Jul 29, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the great review! We're happy to hear that your vehicle was taken care of promptly and completed right on schedule. Jillian will be glad to know that her friendly and knowledgeable service made a positive impact. We appreciate you choosing us for your service needs and look forward to providing you with the same great experience in the future!

June 27, 2026

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My oil change was a little bit delayed, but luckily they had a nice spot for me to do work More

by craigagrusti
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Recommend Dealer
Yes
Jul 01, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your feedback! We appreciate your patience with the delay during your oil change and are glad our waiting area provided a comfortable place for you to stay productive while your vehicle was being serviced. Thank you for choosing us, and we look forward to providing you with an even better experience on your next visit!

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