Matthew Fuchs

Salerno Duane Chrysler Jeep responded

We are truly grateful for your incredible review and longtime business! Reliability and comfort are exactly what we aim to provide every customer, so hearing that we've consistently earned your trust across multiple purchases and service visits is the highest compliment we could receive. Thank you for your continued loyalty!

Salerno Duane Chrysler Jeep responded

Thank you for your review and honest feedback. It’s great to hear you appreciated our service and pricing, but we apologize that your visit took so long. We understand your frustration. We are actively working to streamline our daily schedule and hope to give you a much faster experience next time!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a review. Safety and peace of mind are so important, especially when dealing with scary vehicle symptoms, so we're happy to hear our team did a great job taking care of the problem. We appreciate your compliment on our staff's professionalism and look forward to keeping your Jeep safe on the road!

Salerno Duane Chrysler Jeep responded

We sincerely apologize for the distress and frustration these engine issues have caused. Our goal is always to deliver dependable, complete repairs, and we regret that your experience fell far short of that standard. Please get in touch with our Service Director at your earliest convenience so we can discuss the repairs performed and address your concerns directly.

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience! We know your time is valuable, so we're glad our transportation assistance and regular communication helped make your visit as smooth and hassle-free as possible. We appreciate your loyalty and look forward to serving you on your next visit!

Salerno Duane Chrysler Jeep responded

Thank you for your feedback. We sincerely apologize that it took multiple visits without resolving the issue with your vehicle. We understand your frustration, as this is certainly not the level of service we aim to provide. Please reach out to our service management team directly so we can make this right for you.

Salerno Duane Chrysler Jeep responded

Thank you for sharing your 5-star experience with us Steven! We're so glad everyone you met was polite and helpful, and that the complimentary Lyft service added extra convenience to your day. We appreciate your trust in our dealership and hope to see you again soon!

Salerno Duane Chrysler Jeep responded

Thank you for your continued trust in our team! Matt takes great pride in keeping our customers informed and well cared for, so he will be thrilled to read your kind words. We are grateful for your business and proud to be your go-to service shop!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your 5-star review Brian! Making service easy by taking care of transportation for you is always our goal. We appreciate your business and hope to see you again down the road!

Salerno Duane Chrysler Jeep responded

Thank you for being such a valued, long-term customer! Every year gives us a chance to improve, so knowing our service has been consistently strong for you lately is fantastic to hear. We're excited to keep providing you with top-tier care for many years to come!