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Felicia Wardrick
Felicia Wardrick at Salerno Duane Chrysler Jeep

Felicia Wardrick

Service

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.5
107 Reviews
4.5

107 Reviews

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107 Reviews of Felicia Wardrick

July 10, 2026

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Employee Rating

Serviced my previous vehicle at Salerno since the early 2000s. Purchased a new vehicle and had in it for its first oil change a week ago. The sales person and the service manager were great. Very satisfied More

by kenneth.eugene.walters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Dietrich , Felicia Wardrick

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June 27, 2026

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My oil change was a little bit delayed, but luckily they had a nice spot for me to do work More

by craigagrusti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Paul Bonilla

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Jul 01, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your feedback! We appreciate your patience with the delay during your oil change and are glad our waiting area provided a comfortable place for you to stay productive while your vehicle was being serviced. Thank you for choosing us, and we look forward to providing you with an even better experience on your next visit!

June 11, 2026

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Excellent service department. Good follow through and transparency. I highly recommend and will be back. More

by n.m.ward
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Salerno, Cory Taylor, Matthew Fuchs, Paul Bonilla, Carlos Vega

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Jun 24, 2026

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave a 5-star review! We’re glad to hear you had a positive experience with our service department and appreciated the follow-through and transparency. We truly appreciate your recommendation and look forward to seeing you again!

May 30, 2026

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The people there are friendly, helpful and informative could’ve been a better experience they’re great More

by carol.barberio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Paul Bonilla

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Jun 01, 2026

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We're glad to hear our team was friendly, helpful, and informative. We appreciate your support and hope to see you again in the future!

April 21, 2026

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Employee Rating

Great service department. We'll organized and very caring about my concerns and recall items. I was kept in the loop about the progress of the repair. Great place to buy and More

by vinamato456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs

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May 04, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the kind feedback! We’re glad to hear you had a positive experience with our service department and that you felt well-informed and taken care of throughout your visit. We truly appreciate your support and look forward to assisting you again in the future!

April 08, 2026

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Bought the car used but have been using them for service for years. It has always been a great experience. More

by Jim R
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Paul Bonilla , William

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Apr 21, 2026

Salerno Duane Chrysler Jeep responded

We really appreciate your continued trust over the years! It’s great to hear that both your service visits and recent purchase experience have consistently been positive. Thank you for being part of our dealership family—we look forward to taking care of you for many years to come!

March 24, 2026

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This was my first time coming to this dealership for service and I was very satisfied with the service I received More

by njcarlosg
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 26, 2026

Salerno Duane Chrysler Jeep responded

Welcome to the dealership and thank you for taking the time to leave a 5-star review! We’re so glad your first service visit with us was a success and that you're satisfied with the results. We look forward to being your go-to spot for all your future vehicle needs!

February 03, 2026

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Employee Rating

I called about a recall on my Jeep more than a month ago. They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or More

by AndrewS
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Paul Bonilla

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Feb 13, 2026

Salerno Duane Chrysler Jeep responded

We’re very sorry to hear about the lack of follow-up regarding your recall. You should have received an update, especially after being told the part would be ordered. We understand how important recall repairs are and apologize for the delay and missed communication. Please contact our service management team directly so we can check the status of the part and schedule your appointment as soon as possible. We appreciate you bringing this to our attention and look forward to resolving it promptly.

February 02, 2026

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Employee Rating

High in Comms, listed out the areas to remediate, friendly staff thank you for the service. More

by dmn2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Paul Bonilla

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Feb 13, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We’re glad our team kept communication clear, thoroughly explained the areas that needed attention, and provided friendly service throughout your visit. We appreciate you trusting us with your vehicle and look forward to assisting you again in the future!

January 20, 2026

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Employee Rating

Very professional and always delivers exceptional client service and puts my car back on the road. More

by spizzi429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Argueta, Sal Zebardast, Mike Salerno, Cory Taylor, Matthew Fuchs, Bill Tegethoff, Paul Bonilla

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Jan 30, 2026

Salerno Duane Chrysler Jeep responded

Thank you for your kind words! We’re thrilled to hear our team consistently provides professional, reliable service and gets you back on the road quickly. We appreciate your trust and loyalty!

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