Paul Chaples | Page 2

"We stopped to look on our way home from family vacation..."

- resharp78 Verified Customer

We stopped to look on our way home from family vacation with grandkids on Saturday, and test drove it. We went back on Monday and sign the deal. I love my MKX. Thank you so much PAUL you we’re awesome!. 5 Stars to MAX Ford .

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"Easy purchase. No pressure. Did know what kind of truck I..."

- trout.17 Verified Customer

Easy purchase. No pressure. Did know what kind of truck I was looking to buy. Found my truck and purchased it quickly.Paul was awesome.

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63 and purchased a lot of cars/trucks in my life. Never have had a better, quicker, professional experience than with Paul and Max. We live in center KC and worth the trip. Enthusiastically recommend.

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"Paul, great job. Very professional and knowledgeable...."

- dehager Verified Customer

Paul, great job. Very professional and knowledgeable. Will be back and refer friends and family. Good trade in value as well. Received paperwork promptly and correct,love the truck!

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"Tried to charge me a $800 for a $200 fix Have a 1/2 a..."

- runningwolf66 Verified Customer

Tried to charge me a $800 for a $200 fix Have a 1/2 a mind to turn you guys in thinking about seeking a

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"I was impressed with the service provided and the overall..."

- jrball34 Verified Customer

I was impressed with the service provided and the overall experience. Paul’s response time was solid and my experience with the finance team was great. I will return for my next purchase.

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"So, earlier in October we bought a 2020 Expedition from..."

- gardner0 Verified Customer

So, earlier in October we bought a 2020 Expedition from Max Ford (which by the way is a huge dealership). Very happy with the whole process.. Paul Chaples brought the car out to me here in Olathe, did the whole deal over the phone.. Easy Peasy... After about 30 days - my wife said; " can we get something smaller? This expedition is too big." Which was kind of funny, cause its the 4 Expedition we have owned. Along with Yukons, Tahoes, Suburbans, etc... I mean, we haven't even registered this car yet w/ the DMV, but she wanted to trade it in... Okey Dokey. So, I contact Paul again, and say; "Paul, please help me out ... my wife wants to get something smaller.. blah blah blah.." After his initial shock, he said "let me see what I can do". 2 days later, my wife and I are at Max's - traded in the 2020 expedition for a fair price and picked out a Ford Explorer Limited.. with a "heated steering wheel".. If your wife gets cold hands.. she will love the heated steering wheel... a must have.. So.. I think we are good for now.. and the guys at Max Ford, couldn't have been nicer.. Paul Chaples was great...!!

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"Paul, was great.. easy to work with and contact.. very..."

- gardner0 Verified Customer

Paul, was great.. easy to work with and contact.. very responsive and even brought a vehicle out to me to see (and I'm in Olathe!) Woo hoo.

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"Salesman was very friendly and helpful...finance guy..."

- Labuyer Verified Customer

Salesman was very friendly and helpful...finance guy could have been a little friendlier but overall a great experience! Love my new car and would recommend dealership to others.

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"My trip didn't result in a sale but it wasn't for lack of..."

- da.coalburner Verified Customer

My trip didn't result in a sale but it wasn't for lack of your people trying. I simply found a deal that your people couldn't match. If I had a complaint it might be that communication could have been a little better on your part as well as mine. I have previously purchased one new car and that was about nine years ago, so I was a little bit confused and impatient about the process.

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