Paul Clafin

Excellent service. Good follow up on services done. Mazda send videos of car checks to your phone to see where they are at with service Good follow up on services done. Mazda send videos of car checks to your phone to see where they are at with service More

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Paul is the BEST service advisor. He has been helping me forever and every time he is so helpful. He has been helping me forever and every time he is so helpful. More

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I always have a great experience. Paul is very helpful and answer all my questions and concerns. Paul is very helpful and answer all my questions and concerns. More

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All the work done in my car has been well done. I trust them with my car because I know they won’t charge me for a service that I don’t need. I trust them with my car because I know they won’t charge me for a service that I don’t need. More

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Two problems with the car were found and repaired. The time to diagnose and repair it was considerately shorter than what I thought to would be. The time to diagnose and repair it was considerately shorter than what I thought to would be. More

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I purchased my car from them in 2022, and from day one my experience has been exceptional. From the sales process to every service visit since, the team has consistently gone above and beyond to make sure I experience has been exceptional. From the sales process to every service visit since, the team has consistently gone above and beyond to make sure I was taken care of. A huge shoutout to Paul C., my service advisor, and the entire service team. Their professionalism, communication, and commitment to customer satisfaction have made every visit a positive experience. They’ve earned a customer for life. I highly recommend them to anyone looking for a dealership that truly cares about its customers. P.S. Get the extended warranty—it has been an absolute lifesaver! More

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The last time I was in I bought a set of tires. They have a high speed shimmy that comes in between 75 and 80. I told Paul Claflin, the service manager but he blew me off by telling me I had flat s They have a high speed shimmy that comes in between 75 and 80. I told Paul Claflin, the service manager but he blew me off by telling me I had flat spots on my tires and wanted to chagre me $119 to balance his tires. I told Paul I developed a minor oil leak and suspected a oil pan gasket. Paul told me I had two oil leaks, the valve cover gasket and the rear main seal. He wanted to replace the seal; when he pulled the engine to replace the clutch. (which isn't slipping) for $3694. Of which $380 was for the valve cover gasket. (a $40 job) I told Paul my clutch was squeaking and he wanted to lube it for an additional $300. When the mechanics inspected it, they adjusted it which took away the squeak as part of the diagonostics. I went in for an oil change and tire rotation and Paul replaced my oil with synthetic oil without asking. I have never used synthetic oil and understand that once you start using it you must continue to use it. The last time I brought my car in I told Paul my plastic headlights were getting cloudy. He wanted to sell me to new headlights for $1800. While my car was in your shop, someone dripped a fluid on the drivers side headlight, which permantley marred it. When I complained they buffed out both headlights, which Is what I wanted to pay for in the first place. Unfortunately, the drivers side headlight is permamently marred. I asked Paul about a new car and he sent Kerwin over. I told Kerwin I'd take $10,000 for a trade on my Miata. He offered $3000, citing Paul's diagnosis and padded the bill. Needless to say that was a deal breaker and I never want to be forced to deal with either of these two clowns in the future!!! More

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Excellent service and great communication about my car maintenance. I’m highly satisfied for the service. maintenance. I’m highly satisfied for the service. More

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This is the 5th Mazda I have bought from this dealership over the last 12 years and the level of quality has just gotten better and better. From the service team of Paul Claflin & Service Manager Stephen over the last 12 years and the level of quality has just gotten better and better. From the service team of Paul Claflin & Service Manager Stephen Mendez to the newest sales person i worked with Ilianes Rosado and Sales Manager Veteran Juan, these are all just top shelf world class people and provide excellent service. I am always satisfied with my interaction results every time and am happy to be continuing customer. More

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At Sport Mazda - Orlando they always strive for the best customer service and work quality. customer service and work quality. More

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