Paul Clafin | Page 15

Multiple Visits - June 2023 The service and parts department have been very helpful so far. I've only been a Mazda owner since February of 2023 and so this was my first visit to the service departmen department have been very helpful so far. I've only been a Mazda owner since February of 2023 and so this was my first visit to the service department after previously dealing with Lexus service. The team here are polite and straightforward. I didn't feel pressured into services that I did not need, although they were presented as options to approve via my phone. I had some warranty related service that needed to be done on my certified pre-owned Mazda CX-5 and they completed all of them without hesitation or argument, which is appreciated as opposed to previous vehicle service situations in the past with other vehicles and dealerships. Overall, I'd say that I will return here for future service, especially while I am still under Mazda warranty on this vehicle. More

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Carlos was super helpful, easy to work with. Low stress. Made a complicated (to us) transaction easy. Low stress. Made a complicated (to us) transaction easy. More

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Visited on 6/08/23 to have possible issue with rear passenger tire pressure and got oil change done that was due anyway. My service rep, Paul Clafin, was great and very responsive. passenger tire pressure and got oil change done that was due anyway. My service rep, Paul Clafin, was great and very responsive. More

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I find the sales people to be less than genuine. When you see your salesperson and say hello to him while getting car serviced and he says says to your face that he doesn’t remember you, he has no t When you see your salesperson and say hello to him while getting car serviced and he says says to your face that he doesn’t remember you, he has no time to greet you properly, and then tells you he has to get out there to sell more cars when it is raining outside, it leaves a bad impression on the level of customer service beyond the sale. Train them to be gracious and respectful. No one expects them to remember you. Just be kind and ask if you are having a good experience. Very little good to say about the atmosphere inside of Mazda. Just a bunch of people hanging around doing nothing. More

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We greatly recommend Sport Mazda South. We always receive great service, especially from Paul, he is awesome and we appreciate him very much. We always receive great service, especially from Paul, he is awesome and we appreciate him very much. More

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This is the fourth vehicle we've leased or purchased from Sport Mazda South. On each occasion we've been impressed by everyone's knowledge, helpfulness, and personal interest in making sure we had a smooth a Sport Mazda South. On each occasion we've been impressed by everyone's knowledge, helpfulness, and personal interest in making sure we had a smooth and successful experience. More

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Kerwin is the number one guy! He’s been great from the beginning and makes it seamless for any car buyer. Thank you Sport Mazda South team! He’s been great from the beginning and makes it seamless for any car buyer. Thank you Sport Mazda South team! More

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He makes car buying easy! Our go to guy especially at Sport Mazda South. Everyone has been great! Thank you! Our go to guy especially at Sport Mazda South. Everyone has been great! Thank you! More

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Kerwin is the best in the business! He’s been our family’s longtime salesman! The best there is! He’s been our family’s longtime salesman! The best there is! More

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There is truly no reason anyone should ever go to any other dealership or dealerships that Sports Mazda or the Subaru dealer owned by the Don Mealey. Our family has relied on and have always been privile other dealership or dealerships that Sports Mazda or the Subaru dealer owned by the Don Mealey. Our family has relied on and have always been privileged to be completely taken care of, for multiple vehicles through them. From leasing our Mazda sedans and SUV, to then buying them, and now planning future vehicles, we trust no one else and always get the ABSOLUTE BEST service when going to the dealership. The customer service is second to none, not only in car industry but any industry. We are treated as someone they sincerely care about, timely, always know what to expect, the step by step communication and videos of what they have done and identify issues are second to none. Never will you be sitting there for hours, wondering if anyone has yet worked on your car. Do yourself a favor, instead of going to other dealers where you may be simply seen as a source of revenue, or treated poorly based on ignorant and or inexperienced sales people who may have some bias, wrong impression or judgment about you, go to Sport Mazda where they only care about their purpose - to serve customers and build long term relationships. We are so grateful after a terrible experience elsewhere, when despite my professional career, high income, due to being an Asian woman perhaps, wearing a tank top, and shorts, and seemingly ordinary, I was treated so poorly and spoken to as if I am beneath their vehicles. Then to be given numbers that made no sense and just feelings of being insulted, we are grateful we will never give business or money to such dealerships and experiences. We hope everyone will go and experience comprehensive automobile/car service and needs here. I have absolute psychological safety with how my family and I will be when driving cars from Sports Mazda. More

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