Paul Dedionisio | Page 46

Extremely helpful, friendly, and professional Went above and beyond to help me get into the new vehicle that I wanted. It was truly my best car buying experience ever. I greatly appreciate the tea Went above and beyond to help me get into the new vehicle that I wanted. It was truly my best car buying experience ever. I greatly appreciate the team wanting to work with me and find a way to get me an amazing offer. More

by kylehendricks44 Verified Customer Verified Customer

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Amazing Service from Amazing People! It's the cleanest, friendliest, most professional dealship in the county. Staff is great to interact with, and always helpful. Our new 2018 Ecosport i It's the cleanest, friendliest, most professional dealship in the county. Staff is great to interact with, and always helpful. Our new 2018 Ecosport is amazing! More

by JRDERRY Verified Customer Verified Customer

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Lincoln service. I always recieve excellent service from Ferrando Lincoln. Great place to do business, sales people are very friendly. My sales person Todd was extrem I always recieve excellent service from Ferrando Lincoln. Great place to do business, sales people are very friendly. My sales person Todd was extremely helpful and tried to work with us. More

by Paulz95ta Verified Customer Verified Customer

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Absolutely satisfied, thank you, Paul, AND TODD. IM VERY PLE Thanks Todd,and Paul, I'm very pleased. You guys are awesome.well spent afternoon, I'm doo happy I got my new vehicle. Thanks again Paul,and Todd...th Thanks Todd,and Paul, I'm very pleased. You guys are awesome.well spent afternoon, I'm doo happy I got my new vehicle. Thanks again Paul,and Todd...thank you both from the bottom of my heart.. For giving me the credit.... More

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Wonderful Service Unlike many automobile dealerships, there was NO pressure to buy anything. Todd, our salesman was super nice very accommodating to all my requests to Unlike many automobile dealerships, there was NO pressure to buy anything. Todd, our salesman was super nice very accommodating to all my requests to drive different vehicles and he answered EVERY question I had. In the end i felt confident that we were treated fairly & received a good deal on my choice. Thank you More

by Tammyb Verified Customer Verified Customer

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A1 Service Always seem to solve the problem the first time and are very cordial and knowledgeable in doing so. Not an unpleasant experience to need servioce wor Always seem to solve the problem the first time and are very cordial and knowledgeable in doing so. Not an unpleasant experience to need servioce work !! More

by Dave Pugh Verified Customer Verified Customer

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Great car, Poor Staff. My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL Used from this dealer and will never go back. My car is amazing, in perfect condition, runs fantastic and I love everything about it. However when buying, Me and the person I was with both noted that my sales person noticeably smelled like alcohol, When I was talking to him about what I wanted I told him I needed a trailor hitch and that I wouldn't buy the vehicle without it. He tells me that's no problem if the vehicle didnt have one they'd put one on it. We finally find my car and were working out projected numbers to base my payment on. I told him a few times I wanted positive numbers and to run my credit to find out for sure numbers. I was requesting to get my credit ran and he told me 3 times they wont run it even at my request unless I was committing to buy. That instantly made me angry and I was ready to leave when they finally decided to run my credit. Mean while, all this is going on there suppose to be looking at my trade in. It was an older car and did have a couple rust spots on the back wheel well as well as a couple cosmetic imperfections. They never even took my car off the lot. Just told me that my car wasnt really what they hoped and gave me a price based on the look even though it ran perfectly fine. As there running my credit we sit with a nice lady for 45 minutes and then they said were switching everything over too someone else and a nice guy took over because he had some better ideas. We probably waited 2 hours if not more to get a price. I start signing the papers, I ask when my hitch was being put on and my sales guy says oh I'm sorry this price was without a hitch even though I clearly stated multiple times I wouldn't buy without one. I never got a price change until I again threatened to leave. After all this I'm still buying my own hitch and they took 150 off the price which is roughly half a hitch. Then as hes preping my car to leave I ask him what the keyless entry code is. He dosnt have it and it's not in the book. Nor could he figure out how to retrieve it. He tells me to go home and see if I can figure it out and if not xxxx have them plug in the machine to tell me. I cant figure it out, A week later I take it back and he still can figure it out and informs me that I would have to pay to hook that machine up and tell me the code after he promised they'd get me a code. I left and eventually did figure it out but this was by far the most stressful and ridiculous experience I've ever had in my 5 car history buying a car and the people I brought out to get a few opinions on the car all agree. I will never go back to Bob Fernandos and will never recommend them to anyone. More

by Shadowfoxq10 Verified Customer Verified Customer

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I was very surprised! I gave the review because when I went to my appt I was there only 30 minutes. It didn't seem like I was there even that long n my vehicle was done. T I gave the review because when I went to my appt I was there only 30 minutes. It didn't seem like I was there even that long n my vehicle was done. The staff was very friendly. They verified with me what work was to be done before handing my keys over to the service manager. The service manager then proceeded to show me where to pick up the bill for the services. The woman that I talked to was also friendly. I signed the bill then went home. More

by JUDIEMALLIARD Verified Customer Verified Customer

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Great customer service I bought my previous car from you 4 years ago and felt I got a good deal. Sometimes because I'm a woman I feel taken advantage of but not at Bob Ferra I bought my previous car from you 4 years ago and felt I got a good deal. Sometimes because I'm a woman I feel taken advantage of but not at Bob Ferrando, you didn't take advantage of me. I got a car in great shape for a fair price. The staff is friendly (not phony) I was treated with respect. Shawn Haas is top notch! More

by Eileen Bush Verified Customer Verified Customer

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The best in Western Pa Professional and knowledgeable staff. Great atmosphere with an excellent selection of vehicles. Sales staff is always friendly and never steers you w Professional and knowledgeable staff. Great atmosphere with an excellent selection of vehicles. Sales staff is always friendly and never steers you wrong. Id never go anywhere else. More

by SPOCK525 Verified Customer Verified Customer

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