Paul Dedionisio | Page 45

Totally disappointed I have delayed my review more than a month with the hope of giving a stellar review. Unfortunately, my problem has not been resolved and the story kee I have delayed my review more than a month with the hope of giving a stellar review. Unfortunately, my problem has not been resolved and the story keeps changing. After I drove the car home, I opened the passenger door only to find the rocker cover molding was missing. I informed my salesman and stopped by to show him. He said he missed that and that they would take one from another vehicle. He said he would call at the end of December, but no call came. I called and he said times were slow and no vehicles showed up. After a couple of weeks an ad appeared with two MKS’s. I called and he said he would let me know. Again, no call. I called a week ago and he said he found the part on the internet for over $400. I told him I found it for $106 and that at some point you were going to have to buy one. He agreed it was their responsibility. I called yesterday and he told me he wanted me to buy the part and they would install it. This is unacceptable customer service to me. I told him this would not look good in the survey and he said he was 62 and didn’t care about surveys. Good dealerships should care about surveys. I am still waiting to hear from him to get this resolved. I believe a car should come with all the parts or he informed they are missing. I sincerely would appreciate action on this issue. By the way, there were other issues that I would be glad to discuss as I was not told the truth. More

by dja618 Verified Customer Verified Customer

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2019 Escape Took 6 hours to purchase my 2019 Escape. 4th vehicle I've purchased from Ferando. Very happy with the info Taylor Irvin passed along to us about my n Took 6 hours to purchase my 2019 Escape. 4th vehicle I've purchased from Ferando. Very happy with the info Taylor Irvin passed along to us about my new car. She was very helpful and knows how to do her job well! Car needed major detailing and the service crew jumped right in an got it done within half hour! More

by Shery l2019 Escape Verified Customer Verified Customer

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Awesome service Shawn and the crew at Ferrando made our buying experience quick and simple. Our family has been buying from them for many years and we will continue t Shawn and the crew at Ferrando made our buying experience quick and simple. Our family has been buying from them for many years and we will continue to be loyal as they are the best!! More

by thatcher.melissa Verified Customer Verified Customer

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Easy and no hassles Sean Haas did an amazing job was informative and proactive in getting us the best deal. Jake did an awesome job helpin with the technology Sean Haas did an amazing job was informative and proactive in getting us the best deal. Jake did an awesome job helpin with the technology More

by Cars4 Verified Customer Verified Customer

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Upgraded to new lease great experience. Great experience, Rick was very knowledgeable and professional to deal with. Very accommodating knew all the new features and guided me to the right Great experience, Rick was very knowledgeable and professional to deal with. Very accommodating knew all the new features and guided me to the right vehicle for me. More

by JULIEG0 Verified Customer Verified Customer

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Oil change & tire rotation The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of the way they take care ofme More

by Parks Verified Customer Verified Customer

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Excellent customer service My dad totaled his Envoy a few years ago. He went to Bob Ferando Ford and began leasing a Ford F150. Since then he began leaving another truck and whe My dad totaled his Envoy a few years ago. He went to Bob Ferando Ford and began leasing a Ford F150. Since then he began leaving another truck and when my mom was ready to upgrade she went and got a preowned car. We've always had great experiences with Shawn and all the other employees. Everyone is polite, considerate, and helpful. More

by Cayla516 Verified Customer Verified Customer

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Making a bad situation good I hit a deer and had to replace my car quickly. Todd got us exactly what we were looking for and for a lot less than we were expecting to pay. I hit a deer and had to replace my car quickly. Todd got us exactly what we were looking for and for a lot less than we were expecting to pay. More

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Very satisfied purchase Salesman (Patrick) is professional and knowledgeable. The lady (Barbarar) is so nice to do all documentations, as you may know many many paperwork’s u Salesman (Patrick) is professional and knowledgeable. The lady (Barbarar) is so nice to do all documentations, as you may know many many paperwork’s usually. A gentleman (Paul) guided me to choose proper extension warranty of my new car. A young lady (sorry for forgetting her name, probably Katherine) introduced the instruments in the car making sure I know how to use that, which is quite helpful for my 4 hours driving back home. Overall, I need express my thanks to all fellows in my purchase. I will definitely refer my friends and colleagues this dealership. Happy holidays! Kevin More

by Kev_Zhang Verified Customer Verified Customer

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Blessed! My experience was a pretty good one, Todd was very considerate, informative, friendly,and helpful. Paul as well was very courteous and informative. My experience was a pretty good one, Todd was very considerate, informative, friendly,and helpful. Paul as well was very courteous and informative. I came looking for a used car for work and left with a dream car of mine. I'm happy with my new addition to the family. All in all I got a good deal, I only wish for better deals on big purchases who wouldn't? They are trustworthy enough to shop with in the future. Heck we family now,lol . Looking forward to my free car washes among other incentives,which I think are pretty awesome. Also I couldn't ask for a smoother transaction, keep up the great work cousins! More

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