Paul Frey | Page 28

Annual Ferrari Service I have been a Boardwalk customer for more than 5 years. Without exception, the entire Boardwalk team is top notch. Steve, Paul, Naz, Julie and the re I have been a Boardwalk customer for more than 5 years. Without exception, the entire Boardwalk team is top notch. Steve, Paul, Naz, Julie and the rest of team go above and beyond to care for their clients and their special cars. Other dealerships could learn a lot about customer service from this team. More

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Service Steve, Paul, and the entire service team at Boardwalk are always great to deal with. They make you feel welcome and take care of your car as if it wa Steve, Paul, and the entire service team at Boardwalk are always great to deal with. They make you feel welcome and take care of your car as if it was their own. Always a pleasure doing business with them! More

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How to do it Right! I have been a loyal and satisfied client of Boardwalk Ferrari/Maserati for over a decade and a 25+ year Ferrari brand owner. I consider myself to be o I have been a loyal and satisfied client of Boardwalk Ferrari/Maserati for over a decade and a 25+ year Ferrari brand owner. I consider myself to be on the Boardwalk Team as I have come to know and respect how they treat their clients consistently, courteously, professionally and most of all ....competently. Every experience has been handled to my satisfaction and I would actually feel guilty if I chose another vendor for my two pet Ferrari’s and one Maserati. Numerous employees have become friends.....what more can I say other than try them and see for yourself. The proof is in the experience. No one paid me to give this report but maybe my next purchase will include a slight price reduction!😀 Jim Mango . . More

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Service Department I would like to commend the service department and especially Paul Frey for his through and efficient customer support.Paul not only followed up on ca I would like to commend the service department and especially Paul Frey for his through and efficient customer support.Paul not only followed up on calls as promised, he also kept me fully apprised of the parts delivery required for my auto. A superb customer experience. More

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Annual service The wife's Benz needed its annual service. So, we dropped it off, headed out of town. It was fixed, cleaned and ready when we got back. As always, gr The wife's Benz needed its annual service. So, we dropped it off, headed out of town. It was fixed, cleaned and ready when we got back. As always, great communication from start to finish. Car looks great, runs great. Costs a bit, but great service is worth it! More

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Unexpected Fuel pump replacement These cars are very special and that is the reason not everyone can work on them. The staff at Boardwalk is professional and make every experience as These cars are very special and that is the reason not everyone can work on them. The staff at Boardwalk is professional and make every experience as positive as possible. Do you know what Monopoly and Ferraris have in common? You need Boardwalk for the win. More

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Poor Ferrari Quality & Parts Supply I received a new Ferrari. Waited for 2 years for the car. I receive the car and it gets delivered to me. (I didn't purchase the car through Boardwalk I received a new Ferrari. Waited for 2 years for the car. I receive the car and it gets delivered to me. (I didn't purchase the car through Boardwalk Ferrari). The original dealership where I purchased the car, had arranged at my request, to have the car clear wrapped to protect the paint. The car arrives to my house with 33 miles on the car and a clear wrap job which could only be described as horrific, considering the price point of this automobile and the wrap. I'm disappointed that there was apparently no quality control when the Ferrari was originally wrapped and allowed to be sent to me in that condition. At mile 73, a check engine light comes on (4 days after I received the car). I call the dealership where I purchased the Ferrari and they provide some support on what to check. To no avail, they arrange for Ferrari to come with a Flatbed truck to take the car to the nearest dealership. The car got transported to the dealership on June 12 with 113 miles on the car. Due to various tests required, the Ferrari dealership puts another 38 miles on the car. They later determine the car requires new fuel rails and arranges for new parts. On June 27th, Boardwalk Ferrari notify's me that the fuel rails will take 7 - 14 days to arrive from Italy. During this time of waiting on parts, the original Ferrari dealership where I purchased the car, arranges to get the clear wrap fixed at another company near Boardwalk Ferrari. It's determined that the original wrap needs to be stripped from the car and new wrap installed. On July 13th, I'm informed that one of the parts ordered from Italy is on back-order. The car wrap was completed on July 19th and sent back to Boardwalk Ferrari but I'm still waiting on parts. I have not been informed if the parts have arrived yet. I had the car in my driveway for ~7 days before it was sent away for repair. Between the testing of the car to source the problem, then the ordering time of the parts and subsequent back-order involved, the car has been out of my hands for 39 days and I still haven't received the car back. The point I'm making here is the fact that at the price point of this particular car, it shouldn't have a check engine light come on at 73 miles and then the car goes away for 39 days and still counting. If Boardwalk needs to perform some quality drive tests when the new parts are installed, basically, Ferrari at the factory or dealership to check the car will have put more miles on the car than I have and have had the car 5 times longer than I have. The service people at Boardwalk Ferrari have been respectful and helpful up to the point when things are seemingly out of their control. They've been honest and transparent. All things I appreciate. The problems I've encountered in my opinion, have everything to do with the build quality of this vehicle. There are certain expectations when you purchase a Ferrari for what can be described as an "excessive" price. Yes, it's a want, not a need. With that said, I'm disappointed with Ferrari and the build of this particular vehicle. I know this is suppose to be a rating of the dealership but maybe Ferrari needs to send something to it's customers about what I think about their build quality of the car. I've received 1 questionnaire from Ferrari in Italy and it focus's on the purchase process and dealership where I purchased it from. This review is from the dealership from where the car is getting repaired. So, "What do I think about Ferrari and their overly priced car"? Buyer beware! If you purchase one of these cars, you may not have any problems. I would suggest however for your own peace of mind, if you purchase a Ferrari, live close to a dealership as it could very well end up spending more time with them, than you! More

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Service and prep for shipping for a “rally” I love the can do attitude and even more the quality of the service provided. Just doesn’t get any better. My “toy” stays in peak performance mode. I love the can do attitude and even more the quality of the service provided. Just doesn’t get any better. My “toy” stays in peak performance mode. More

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Eletrical System Test and Battery Steve and Paul worked diligently to test electrical system over a period of time to determine whether battery was at fault or there was a draw in the Steve and Paul worked diligently to test electrical system over a period of time to determine whether battery was at fault or there was a draw in the system causing battery failure. They then worked with Ferrari to obtain a new battery and battery install at no cost to me. Above and beyond level of service and customer care. More

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Fastest alignment service Got new tires on my '18 488 - needed an alignment - with the help of Sam Elam & Paul Frey I was in and out of their Service department in less than a Got new tires on my '18 488 - needed an alignment - with the help of Sam Elam & Paul Frey I was in and out of their Service department in less than a 2 hours. Wow! Thank you gentlemen. Sebastian N. Frisco, TX More

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