Paul Gallo | Page 9

Amazing experience and would highly recommend!! My husband and I walked into the dealership (unknowingly) about 15 minutes before closing time. Our salesman Paul listened to what we were looking for My husband and I walked into the dealership (unknowingly) about 15 minutes before closing time. Our salesman Paul listened to what we were looking for in our new car.He was very knowledgeable. He gave us several options , we test drove 2 cars. Yet, not once did he mention they were closed. He answered all our questions help and helped pick out our dream car. The sales manager Damon was so nice and accommodating .Still he also did not even once say they were closed. We ran into an issue with our insurance card (that took about 30 minutes) and they were all so patient with us . Finally when we asked if they were getting ready to close was when they told us they had been closed for 3 hours. Needless to say we felt terrible and apologized and they told us it was fine and not to worry. When it came time for the finance paperwork Ryan was so nice as well. He even joked and kept things light when we felt so bad that we kept them so late! We had a wonderful experience. This was the car we purchased from heritage and we would highly recommend them if you are in the market for a car, go to Heritage Mazda/Honda! We love our new Mazda CX-9 !! Thank you !! More

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Great Experience!!! Paul was really knowledgeable and helpful when deciding to purchase a new(used) car. He was upfront and honest and helped me trade in my old Mazda for Paul was really knowledgeable and helpful when deciding to purchase a new(used) car. He was upfront and honest and helped me trade in my old Mazda for a newer, bigger model. They helped me get the amount I wanted for my trade and when I had issues the next day - he was on it. Very happy with the team and service! More

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Best Experience I ever had Paul and Rodney are the best sales person I have ever met. Paul was able to provide very detailed information of the vehicle. He is patient and kind. Paul and Rodney are the best sales person I have ever met. Paul was able to provide very detailed information of the vehicle. He is patient and kind. Definitely recommend to find Paul when inquiring mazda vehicle information. More

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Great Experience with Paul Gallo We worked with Paul Gallo at Heritage and he was great. Straight shooter and very friendly. He clearly knows about Mazdas and likes the cars, he even We worked with Paul Gallo at Heritage and he was great. Straight shooter and very friendly. He clearly knows about Mazdas and likes the cars, he even drives one himself. He knows the ins and outs of the cars and has great insight from driving his own. We never felt pressured or harassed working with him and we ended up with a really nice CX-5. More

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Excellent Customer Service The sales rep Paul Gallo was knowledgeable about the car we purchased. He took his time and explained everything about the car to us. We didn’t feel p The sales rep Paul Gallo was knowledgeable about the car we purchased. He took his time and explained everything about the car to us. We didn’t feel pressured into a purchase. Ryan Lueckert from Finance was also very nice, he knew we have been there awhile and did his best to get thru the purchase process. Overall we had a very positive experience with the dealer. More

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wondefull It was excellent and easy. My sales and leasing consultant Paul Gallo was very nice and accommodating. They have a great team of professionals who are It was excellent and easy. My sales and leasing consultant Paul Gallo was very nice and accommodating. They have a great team of professionals who are friendly, hard-working and flexible. I really appreciate it the experience (It was very different than Mazda Towson dealership) More

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Great Dealer Experience I enjoyed working with Heritgage Mazda ....The customer service was top notch from Paul Gallo and Rodney Dais....They went out of their way to show me I enjoyed working with Heritgage Mazda ....The customer service was top notch from Paul Gallo and Rodney Dais....They went out of their way to show me several cars until I found the perfect one! More

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40000mile service The new facility was very impressive, the waiting rm very comfortable with complimentary drinks. Mike was my service manager and did a surperb job inf The new facility was very impressive, the waiting rm very comfortable with complimentary drinks. Mike was my service manager and did a surperb job informing me of everything. I have worked with Jordan in the past few visits and the same can be said for him. A pleasant service experience ! More

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Very good service Very solid service from Paul. He was very patient, attentive, and just a genuine guy. Wants his customers to be happy, and did everything he could to Very solid service from Paul. He was very patient, attentive, and just a genuine guy. Wants his customers to be happy, and did everything he could to get me in my perfect car. More

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Excellent I had a wonderful experience. All of the Sales Representative are warm and welcoming honest and knowledgeable. Special Thanks Paul, Steve, Rob a I had a wonderful experience. All of the Sales Representative are warm and welcoming honest and knowledgeable. Special Thanks Paul, Steve, Rob and All Of The Heritage Mazda Team Fallston MD More

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