Paul Kemme | Page 18

My experiences at Mall of GA MINI Excellent inventory, knowledgeable professionals and seamless processes. Browsing web on Friday night a chat window opened allowing me to set appt for Excellent inventory, knowledgeable professionals and seamless processes. Browsing web on Friday night a chat window opened allowing me to set appt for 9am the next morning. Later in the evening I got a text from the General Sales Manager thanking me for my interest. We exchanged a couple of pleasant texts. At 8:27am on Saturday I got a text with a video of the MINI I had scheduled to drive. I didn't buy that one although it was very good but looked over the options my Sales representative and the GSM presented and chose one that better suited our needs. My wife and I are 67 and 70 years of age and plan to run the wheels off our MINI. More

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Amazingly easy, way peasant and worry-free The entire dealership was amazing! A+ in customer service and customer care! I tried to attach a picture but it didn’t work! Great job Jordan Smith The entire dealership was amazing! A+ in customer service and customer care! I tried to attach a picture but it didn’t work! Great job Jordan Smith and team! More

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Great Experience Every one at the dealership was a great help. Zach Stankowski helped me out with everything i needed, he made the process very easy and quick. Every one at the dealership was a great help. Zach Stankowski helped me out with everything i needed, he made the process very easy and quick. More

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Michael, John and Paul - Wonderful Team Unexpectedly, I was in need of a vehicle. After extensive research, I narrowed my search down to two possible vehicles. Ideally, they were both locate Unexpectedly, I was in need of a vehicle. After extensive research, I narrowed my search down to two possible vehicles. Ideally, they were both located at MOG Mini. Their online services conveniently allowed me to enter my information and confirm the vehicle's availability. The following morning, John (Sales Mgr) contacted me and assured assistance as well as confirmed availability of both vehicles. He had someone text me a video of both cars. John coordinated my visit with Michael. Upon my arrival to MOG Mini, I was pleasantly greeted by Michael Albertson, Sales Advisor. Although one of the cars I was interested in was sold minutes prior to my visit, Michael's reactive and empathetic response assured me nothing would stand in his way of helping us. He patiently listened to my requests (which didn't give him a lot of wiggle room) and showed us options that met my requirements, both aesthetically and financially. After narrowing down his offerings, he located my desired vehicle in NC. He and John easily met our price and began coordinating the vehicle transfer. Michael noticed my insecurities and paused our business transaction. Because the vehicle wasn't physically present, I was very unsure with my decision. Michael was beyond transparent, educated, and friendly. He, again, took additional time to educate us and provided facts on why the vehicle met my requirements. He switched roles from "sales guy" to "human" and with emotional intelligence, calmed my nerves and allowed me a moment to breathe. Honestly, his calm nature eliminated all pressures and insecurities which was the convincing factor in our decision. After confirming if I was ready to move forward, Michael introduced us to Paul, the finance guy. Paul has a cool and collected demeanor. We negotiated a wonderful interest rate and with his educated input, purchased the appropriate warranty. After finalizing our purchase, I was given a loaner vehicle until my car arrived. Within three days, my car arrived. After test driving and confirming my purchase was indeed what was promised, Michael educated and showed me all of the new car features. This MOG Mini team should be cloned! They're exceptional and very well versed in their line of business. They don't miss a beat, are seamless, and ensure they meet customer value. Michael was a life saver and I can't thank him enough. His professionalism, transparency, charisma, and understanding were superb. I 110% recommend his services to whomever is in the market. More

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My First Vehicle Purchase! My family has been going to Mall of Georgia Mini for the past three Minis we have bought including the one we bought this month! All the employees are My family has been going to Mall of Georgia Mini for the past three Minis we have bought including the one we bought this month! All the employees are extremely helpful and knowledgeable of the vehicles and really listen to your wants and needs. They make the experience really fun and by no means pushy like most dealerships are! I have referred several people to the dealership as they also have other luxury vehicles other than Mini’s as most people do not know! I recently had a really good friend of mine buy a vehicle there which was so exciting! Zach is the salesmen my family and I work with however everyone is extremely easy to work worth! Milton and Paul are amazing to work with on the management and finance aspect of the deals! HIGHLY RECOMMEND! More

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Great This is my third mini from here. Zach Stankowski is always helpful and friendly. The whole team seems to go above and beyond. Great place to buy a new This is my third mini from here. Zach Stankowski is always helpful and friendly. The whole team seems to go above and beyond. Great place to buy a new or Pre-owned vehicle. More

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Honesty and Integrity at its best!! We stopped by this dealership looking at a used car a few months ago and met Ru, who was fantastic! We then put the car buying process on hold for a f We stopped by this dealership looking at a used car a few months ago and met Ru, who was fantastic! We then put the car buying process on hold for a few months. We recently decided to get back to looking for a car. We traveled all over Atlanta looking for THE CAR, only to be disappointed in the process because of pushy sales people trying to put us into cars we were not interested in. It was then that we said we need to go see Ru! Within a week Ru found exactly the car we were looking for with the price we wanted to pay! We have never been happier with a car purchase! Ru listens and is very respectful of the customers needs and never pushes for a car you wouldn’t be happy with! He made the process easy and fun for our entire family! We will never buy a car from anyone else!! Also I must add that the service department was fantastic as well, they even lifted the car up so we could personally inspect underneath! The best dealership in Atlanta HANDS DOWN! More

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