Paul Kolleck | Page 58

When it came time to get a new car, I would like to replace my 3rd BMW 328I due to the high mileage. I stopped by the BMW Store and Paul remembered me from my first visit a few month ago and was very replace my 3rd BMW 328I due to the high mileage. I stopped by the BMW Store and Paul remembered me from my first visit a few month ago and was very helpful with my questions. He never pushed or pressured, I appreciate this attitude. Paul knew the options I would like, then he found a BNW 328 Ix black but unfortunately not available immediately. So he found another one available immediately, a silver sport better and no much more expensive. Finally I made choice of this car and I got this car in a time period promised. Both Paul Kolleck and the finance manager made the process a great experience so I would definitely recommend the BMW Store to others. More

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Excellent to work with. 100% satisfied with the entire experience...Very knowledgable, helpful, & clearly committed to my complete satisfaction. Prep was also very thorough & immaculate. experience...Very knowledgable, helpful, & clearly committed to my complete satisfaction. Prep was also very thorough & immaculate. More

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Second buying experience at the BMW Store. Worked with Paul Kolleck to purchase a 2014 X1. Paul is knowledgeable, professional and easy to work with. Test drove the car and had a deal done in less than Paul Kolleck to purchase a 2014 X1. Paul is knowledgeable, professional and easy to work with. Test drove the car and had a deal done in less than an hour. What a difference from our local BMW dealer. Well worth the drive from Louisville. More

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I walked in to see what the new 2014s were like and was not certain I was in the market but my current 2009 3-series X-Drive was out of warranty and I was considering getting a new car to assure out of poc not certain I was in the market but my current 2009 3-series X-Drive was out of warranty and I was considering getting a new car to assure out of pocket costs going forward. As I spent time with him, I was comfortable enough with his honesty and attitude that my wife and I decided to go ahead and get a 2014 almost identical to what we had. Paul made the whole process pleasant and easy. More

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This was the easiest car purchase I've ever made. I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my question I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my questions (even my very specific questions about financing terms that most people probably don't ask), and there's no nonsense or games when dealing with him. He doesn't try to push you in a certain direction, but if you ask for his advice on something like a particular model or color, he'll have an opinion that is well-founded and he'll share it with you. Paul went out of his way to tell me about a promotion offered by BMW North America that got me a $1000 credit for taking a test drive on a particular day -- even though I wouldn't have otherwise known about it and wouldn't have been any the wiser for missing the promotoion. I feel like a valued customer at the BMW Store, not someone the dealership is looking to exploit. When the car arrived, the delivery process was ridiculously easy too. We spent about five minutes on paperwork (they would have spent more to answer whatever questions I had), and about an hour showing me all the features of the car. The bottom line is the entire process -- car selection, negotiating, delivery, financing -- was painless, efficient, and customer-oriented thanks to the entire dealership and especially Paul. More

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When it came time to get a new car, I started shopping for a luxury sport sedan with an airy interior, increased rear leg room, and good gas mileage. During the research phase, I stopped by the BMW Store for a luxury sport sedan with an airy interior, increased rear leg room, and good gas mileage. During the research phase, I stopped by the BMW Store and Paul was very helpful with my questions. After testing several brands of cars, I decided to concentrate on a BMW 328i Luxury Line (typical BMW handling, but with a suspension that is a bit more forgiving). When I went back to the dealer after a couple of months, Paul remembered me from my first visit. The environment was professional and never felt pushed or pressured--Paul knew the options and price range I wanted so he just kept me informed about upcoming events and incentives. Finally, when the incentives were the best, I contacted Paul and he was able to locate a car that had all of the options that I wanted, work out a good deal, and deliver the car in a time period promised. Both Paul Kolleck and the finance manger made the process a great experience so I would definitely recommend the BMW Store to others. More

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The reason for my ratings are; Negotiations were easy, I felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and the finance guy (can't remember his name)made feel comfortable throughout the transaction. More

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I have purchased or leased 3 BMW's from BMW Store. I have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on ea have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on each occasion. The entire staff is always very courteous, helpful and knowledgeable. Appointments are always obtained in reasonable period of time. Free BMW loaner vehicle is a very generous perk during my car's service at The BMW Store. If you are interested in a new BMW purchase or lease, I highly recommend Paul Kolleck. I've had only the very best customer service from Paul. His honesty, knowledge, work ethic and friendly demeanour have helped make for a great car buying experience. -M Moore. More

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I went in to look at CPOs (certified per-owned), but I had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking for. I was open to the idea of purchasing a new car and Paul worked with me to get exactly what I wanted. I got, what I consider a favorable deal. Paul, along with Rick and Chico ensured that they were able to offer me the options for extended warranty, wheel/tire warranty, etc. at the best possible prices. I was a little sad trading in my 2005 325i, but I absolutely LOVE my new BMW!! Thank you, Paul for helping obtain my dream car! More

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this is the best car buying experience ever. my sales person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team mad person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team made sure I got the best deal available. They went above and beyond in my opinion and I was in and out in a very short time. Its where I will go for my future auto needs. More

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