Paul Kolleck | Page 59

This was the easiest car purchase I've ever made. I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my question I've ordered and purchased three cars from the BMW Store, and for the last two I've worked with Paul Kolleck. Paul is very responsive to my questions (even my very specific questions about financing terms that most people probably don't ask), and there's no nonsense or games when dealing with him. He doesn't try to push you in a certain direction, but if you ask for his advice on something like a particular model or color, he'll have an opinion that is well-founded and he'll share it with you. Paul went out of his way to tell me about a promotion offered by BMW North America that got me a $1000 credit for taking a test drive on a particular day -- even though I wouldn't have otherwise known about it and wouldn't have been any the wiser for missing the promotoion. I feel like a valued customer at the BMW Store, not someone the dealership is looking to exploit. When the car arrived, the delivery process was ridiculously easy too. We spent about five minutes on paperwork (they would have spent more to answer whatever questions I had), and about an hour showing me all the features of the car. The bottom line is the entire process -- car selection, negotiating, delivery, financing -- was painless, efficient, and customer-oriented thanks to the entire dealership and especially Paul. More

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When it came time to get a new car, I started shopping for a luxury sport sedan with an airy interior, increased rear leg room, and good gas mileage. During the research phase, I stopped by the BMW Store for a luxury sport sedan with an airy interior, increased rear leg room, and good gas mileage. During the research phase, I stopped by the BMW Store and Paul was very helpful with my questions. After testing several brands of cars, I decided to concentrate on a BMW 328i Luxury Line (typical BMW handling, but with a suspension that is a bit more forgiving). When I went back to the dealer after a couple of months, Paul remembered me from my first visit. The environment was professional and never felt pushed or pressured--Paul knew the options and price range I wanted so he just kept me informed about upcoming events and incentives. Finally, when the incentives were the best, I contacted Paul and he was able to locate a car that had all of the options that I wanted, work out a good deal, and deliver the car in a time period promised. Both Paul Kolleck and the finance manger made the process a great experience so I would definitely recommend the BMW Store to others. More

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The reason for my ratings are; Negotiations were easy, I felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and felt the purchase price and trade in price were very fair. I asked for some add on which were accomplished quickly and without flaws. Both Paul and the finance guy (can't remember his name)made feel comfortable throughout the transaction. More

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I have purchased or leased 3 BMW's from BMW Store. I have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on ea have also serviced a fourth BMW at The BMW Store. I'm always impressed with the high quality work and excellent customer service provided to me on each occasion. The entire staff is always very courteous, helpful and knowledgeable. Appointments are always obtained in reasonable period of time. Free BMW loaner vehicle is a very generous perk during my car's service at The BMW Store. If you are interested in a new BMW purchase or lease, I highly recommend Paul Kolleck. I've had only the very best customer service from Paul. His honesty, knowledge, work ethic and friendly demeanour have helped make for a great car buying experience. -M Moore. More

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I went in to look at CPOs (certified per-owned), but I had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking had very specific ideas about the car and options that I wanted. Unfortunately, there was nothing on the CPO lot that met the criteria I was looking for. I was open to the idea of purchasing a new car and Paul worked with me to get exactly what I wanted. I got, what I consider a favorable deal. Paul, along with Rick and Chico ensured that they were able to offer me the options for extended warranty, wheel/tire warranty, etc. at the best possible prices. I was a little sad trading in my 2005 325i, but I absolutely LOVE my new BMW!! Thank you, Paul for helping obtain my dream car! More

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this is the best car buying experience ever. my sales person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team mad person was very knowledgeable of the BMW X5 that I purchased and took the time to explain everything i needed to know. The sales and finance team made sure I got the best deal available. They went above and beyond in my opinion and I was in and out in a very short time. Its where I will go for my future auto needs. More

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Just purchased my second BMW from Paul and the BMW Store. It was a great experience, Paul made the whole process smooth, fast, and made sure the car was delivered on time. It was a pleasure to do business w It was a great experience, Paul made the whole process smooth, fast, and made sure the car was delivered on time. It was a pleasure to do business with him. More

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I had an unusual trade-in need and Paul was excellent in making it work out for me. He understood what I wanted and gave me several choices of new and used cars. I've been happy with The BMW Store in the making it work out for me. He understood what I wanted and gave me several choices of new and used cars. I've been happy with The BMW Store in the past but this was my best experience yet. More

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I started my car search in April with a test drive at the BMW Store, and came back for 2 or 3 more test drives. I had considered 2 or 3 other brands/models. But in the end it was Paul's friendliness and pati BMW Store, and came back for 2 or 3 more test drives. I had considered 2 or 3 other brands/models. But in the end it was Paul's friendliness and patience that sold me on this car in July. This could be the first of other BMW's I purchase. It has been a good experience working with Paul. More

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Paul Kolleck was very friendly and extremely thorough in going over the mechanics of the car before I drove it off the lot. I received a follow-up call from him several days after the purchase to see how I going over the mechanics of the car before I drove it off the lot. I received a follow-up call from him several days after the purchase to see how I liked it and suggested I come in if I had any further questions. My experience was a pleasurable one and I would recommend Paul to anyone interested on a new or used car. Rona Plotnick More

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