Paul Leahy | Page 21

This was by far the best experience we have ever had buying a car. From the moment we step onto the lot, James greeted us with a smile and was a very good listener to our wants and needs. He did not tr buying a car. From the moment we step onto the lot, James greeted us with a smile and was a very good listener to our wants and needs. He did not try to push anything on us, and it was the first time that we were not pressured by a salesman to buy a car. We indicated up front what we could afford, and that we would appreciate if there were "no games" like we have seen at numerous other dealers.Believe me, there are no games here. They are honest and they are really looking to meet the needs of their customers. They gave us the bottom line price the first time, so there was none of that "let me talk to the manager". When we talked to the finance man, Paul, he presented us with all the information that was relevant and then let us decide if and what we needed or wanted. It was a refreshing experience, and I will highly recommend DCH and their amazing staff to everyone I know. And also, the price we paid was well below kbb. More

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The buying process for my 2012 Camry SE Limited Edition was a positive experience. I typically dread this proccess but not this time. I requested a quote for the car that I wanted on the via the internet s was a positive experience. I typically dread this proccess but not this time. I requested a quote for the car that I wanted on the via the internet sales department. Once I received the quote, I did the same thing with 2 other dealerships, but both came in higher. One dealership told me to send the quote I got from DCH Freehold Toyota to them because they beat all competitors prices. I emailed the quote I got and the internet saleswoman at the other dealership told me to wait until the morning, she needs to talk to her sales manager. She called me the next morning to tell me that she could NOT match or beat that price. I felt confident that I was given a great purchase price. More

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WOW! What a GREAT experience car buying can be! DCH definitely Delivered this Customer's Happiness. My credit situation is not great. I had a bankruptcy discharged in March 2012 but an online credit a definitely Delivered this Customer's Happiness. My credit situation is not great. I had a bankruptcy discharged in March 2012 but an online credit application with another Toyota dealer got me Tier 2 credit. After going to another Toyota dealer and falling in love with a 2012 Camry, that other dealer told me they didn't have the color I wanted and would only sell me from their stock on the lot, the price was also not what I was told over the phone with the internet department. I asked the other dealer if they could locate a White one with dark interior and the dealership said it would cost me a lot more money if they had to pay another invoice price to another dealer to get a white one. Left that dealership and started an online search to find a white one. The minute I called DCH Toyota I felt welcomed. The internet sales rep set an appointment for me with an in-store salesman for that night. When I arrived at DCH Toyota, I was greeted by a smile and asked if I was being helped. I was there to see Vinny, but because I was an hour late, he was on a short test drive. When Vinny returned, he asked me if I would mind being helped by another salesman, John Bishop. I agreed. Vinny gave John all my information and John showed me the Camry again to make sure of the model I wanted. After a test drive, we talked numbers. The numbers were higher than what I was told by the internet sales department. John asked me to wait while he could see what he could do. He told me the payment amount I was given over the phone was for someone with at Tier 1 credit and I only had Tier 2. I told him I just didn't want to commit to the higher number. A manager then came in and said the banks were closed because it was late, but if he could get me the payment I wanted would I purchase the car? Of course I would. John told me he would work on first thing the next morning, Saturday. Saturday morning I got a phone call saying I was approved for the low payment I originally wanted and they found they were able to locate a WHITE one at no additional cost to me! What??? I ran down there that day and signed the deal. In order for me to get the low low price and payment that I did, the dealer took a hit on the price of the car from another dealership! That is how much they wanted to satisfy me and gain me as a Toyota customer! The finance manager, Paul, was extremely helpful in orchestrating this deal and when I picked my car up that Monday, he came out to see me in it and wish me luck! I am now part of the Toyota family and couldn't be HAPPIER! I have never received such service and dedication from a dealership before. I will definitely return for my next purchase! More

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I was out looking for a car and James approached me, my husband and my 2-yr-old. He was knowledgable and helped us compare models off of his sheer knowledge of he features of each vehicle. I enjoyed Jame husband and my 2-yr-old. He was knowledgable and helped us compare models off of his sheer knowledge of he features of each vehicle. I enjoyed James' low-pressure tactic which made me feel like he wanted to help me make the best decision. Once we went inside he offered us a beverage and was very patient as our daughter made a playroom out of his office space. Once I got to Paul I felt pretty comfortable and he helped me make finance choices by explaining my options in simple terms and making recommendations that made sense. I would definitely recommend James and Paul & DCH Freehold Toyota. More

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After visiting several other dealerships and doing some online shopping, I am so happy I chose DCH Freehold Toyota to make my final purchase with. They didn't try to throw any fast ones and everyone was ve online shopping, I am so happy I chose DCH Freehold Toyota to make my final purchase with. They didn't try to throw any fast ones and everyone was very friendly, very knowledgeable, and extremely helpful! I wouldn't go anywhere else to buy a car. More

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Today I had the best car buying experience of my life. I really only stopped in to test drive a Rav4 on a whim, as I thought I had found a replacement for my wife's Subaru Forrester at a Hyundai dealership really only stopped in to test drive a Rav4 on a whim, as I thought I had found a replacement for my wife's Subaru Forrester at a Hyundai dealership (I was thinking of purchasing a Tucson). I was treated so well by the Sales team (specifically, Bharat Shah and Steve Yap) during the test drive that I went home and told my wife we needed to rethink the whole thing. Not only did the 4WD Rav4 have all of the features we were looking for, but these guys made me want to come back and buy from them. Based on my earlier research, we knew what a fair price for our trade was as well as a fair price for the Rav4 before heading back to the dealership. With a finance rate of 0%, we were expecting to get either a low offer on our trade or a high price on the Rav4 (or possibly both). What we got instead was the exact figure we had in mind for our car, and a discount on the sticker price for the Rav4. What else could we have asked for? There were no games - none of this "dealer posted price" baloney, where the price is inflated so that they can offer a large "discounted" price. The whole process was a pleasure. The finance associate (Paul Leahy) was helpful in explaining our extended warranty options, and was "okay" when we declined. Again, none of the drama or "in-your-face" pressure we've gotten used to over the years. I would highly recommend DCH Freehold Toyota to my friends and family who are in the market for a good car/truck/SUV. And when you go there, ask to speak with Bharat Shah. Trust me, you'll be glad you did. More

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This purchase was the 8th or 9th new or used car I have purchased from a dealer in my lifetime. I am no expert but I have been down this road before. I certainly feel that I knew my numbers going in and am purchased from a dealer in my lifetime. I am no expert but I have been down this road before. I certainly feel that I knew my numbers going in and am confident that great experience I received was not merely the side effect of having grossly overpaid for this car as I am certain that I have not done so. I had spent the prior Saturday at a competing dealership where I experienced all of the typical pressures and anxieties usually associated with buying a car. Despite pressures from the "other" dealer to drive the car home I managed to get out with simply leaving a deposit with intentions to return on Monday. At last they let me out the door, committed to the stance they had given me the best deal they were willing to give. I was sure I had a good deal at the other dealership but I was just turned off by the pressures. That night I discussed the purchase with my neighbor who assured me that DCH was the place to buy. When Monday rolled around I chose to follow my neighbor’s advice and visit DCH prior to returning to the dealership that had my deposit. I arrived at DCH with small chip on my shoulder, prepared for another exhausting round of car battles. Admittedly I was not the type of customer who should have been well received. I was greeted by Sal who listened to what I wished to purchase, wanted to pay, and wanted for my trade. I did not tell him that I had a deal elsewhere; just what I felt was fair. After considering what I gave him, Sal was able to locate the exact car I wanted at one of DCH's other properties but it would not be available for another day or so. All of this was at a price that was better than the other dealerships "best deal" possible. This was the last day of the Labor Day weekend and I fully expected to have Sal try to get me to choose some other car on the lot, change the prices, and pressure me to drive one home. I was shocked when he told me the price would stand if I was willing to wait, and then he apologized for not having the exact car I wanted right at my disposal. It was my choice, buy the car today and pick it later or simply come back later to purchase when it came in. This store was confident that the deal they had given me was one that would stand up to scrutiny if I chose to walk out the door and go to another dealership. Sal and the Management team were through and through professionals in every aspect of our dealings and I never felt that I was ever given less than a good deal that they would honor without strings. In the end I was so comfortable with Sal and the Management that I asked him to advise me on the possibility of higher equipped version from the on hand inventory. Once again Sal was patient, thorough and quick as he now had a chance to practice his craft and interview me to sell me the right car with new parameters. I choose this route knowing that I would be required to spend more money on the higher end car but that fact that I was never asked to compromise, rush or commit to the earlier deal ensured me that this dealership was truly giving me the best deal they were able to give. The fact that it was better than the last place made me feel that it was unlikely to be beaten by much if it was. I cannot stress enough how my choice to make this purchase came down to my interactions with Sal and the managers as opposed to price. Sal handled me like a champ and placed me in vehicle that was a perfect fit. Once I gave him this chance to sell me a car instead of simply taking my order he blew me away with his product knowledge both in general and down into the technical specs. Sal was able to equate my needs into features that fit them and tell as well as show me the value in the features that were “along for the ride” in the higher model car I was considering. He made it easy for me to understand where the extra money was going so that I could decide if they had value to me. I am the research type and this was the first time in many, many years a car salesman has been able to tell me more about the car I was about to buy then I could. Most often I find the salesman can tell me what he “xyz” button or feature is or does so I have to tell them or look it up myself. With the deal set I went down the hall to the Finance guy, Paul. Once again I brought my guard up to maximum, prepared for the hard sell on a boggling array of extra items and confusing financing options. Paul certainly provided me with an array of options but none of them were pressured or confused as I have typically experienced at this stage of the game. Paul sold me on the extended warranty and secured perfect financing terms for me with no hassles. At one point there was some question about a small price difference on one item in the deal. Paul assured me that he would look into the matter the next day when he could get the answers I needed. I chose to sign the deal as it was feeling certain that the difference was not intentional and minor enough to live with either way. A day or so later Paul contacted me to let me know that he was able to fix small issue I had perceived. Thank ou Paul! You could have simply filed the folders and moved onto the next customer but you took the time to look into my concern and follow up with me afterwards. On top of that you made the fix just to keep a happy customer, Above and Beyond. More

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There was no pressure. Ron was very knowledgable and friendly.Iwas veryhappy with the price andthe service.Paul did not try to talk me into anything that I was not interested in obtaining. A great exper friendly.Iwas veryhappy with the price andthe service.Paul did not try to talk me into anything that I was not interested in obtaining. A great experience!!! Got an exceltional interest rate also. You guys are the best! More

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I equate buying a car with having a root canal. The gentlemen we worked with made this a painless and successful buying experience. And my husband LOVES his new car.. I do too, but don't tell him! gentlemen we worked with made this a painless and successful buying experience. And my husband LOVES his new car.. I do too, but don't tell him! More

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I am very satisfied with my purchase. I was impressed with the service. Best experience of buying a car I have had in a long time. Loved it! they did not put any type of pressure on you to buy. They we with the service. Best experience of buying a car I have had in a long time. Loved it! they did not put any type of pressure on you to buy. They were warm and friendly which is very rare at a dealership. I got ther late and Eric stayed to accommodate me. I would recommend this dealership to anyone buying a car. I felt I could trust them and they were not just throwing any price at me. Wonderful people. My next car will be from them as well. More

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