Paul Lecher | Page 6

10/10 service, very quick. Thank you. It was less than 40 minutes to complete oil change & tire rotation. Friendly service. Very clean building. Thank you. minutes to complete oil change & tire rotation. Friendly service. Very clean building. Thank you. More

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I would never bring my vehicle back to Russ Darrow for service or I would not buy any vehicle from Russ Darrow Charging you for work that you do not need to pay for service or I would not buy any vehicle from Russ Darrow Charging you for work that you do not need to pay for More

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Everyone is friendly and accommodating to requested scheduling. Explained what was to be done and also suggested 15,000 mile service for next appointment as well as approximate cost. scheduling. Explained what was to be done and also suggested 15,000 mile service for next appointment as well as approximate cost. More

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I have purchased my last 3 vehicles from Russ Darrow Nissan of Milwaukee. Their sales, finance, and service teams are top notch. They help you navigate the process through the life of your vehicle fro Nissan of Milwaukee. Their sales, finance, and service teams are top notch. They help you navigate the process through the life of your vehicle from start to finish. More

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Very nice and worked quickly. They made necessary recommendations. Talked with me for awhile my my work was being completed. Was a very very good experience recommendations. Talked with me for awhile my my work was being completed. Was a very very good experience More

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Excellent customer service and fixed the problem! Went over and beyond to get to the root of the problem. Very pleased with service at Russ Darrow Nissan! over and beyond to get to the root of the problem. Very pleased with service at Russ Darrow Nissan! More

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I am very please with my service. The customer service was great and extremely timely. I would gladly recommend Nissan and their services to my peers. was great and extremely timely. I would gladly recommend Nissan and their services to my peers. More

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Slimy sales people, charged me with services I didn’t ask for. Make sure you plan to pay with a credit card if you plan on using their service center! for. Make sure you plan to pay with a credit card if you plan on using their service center! More

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Wow! Great job Mike Comrov and team! No dealership excels like Russ Darrow Nissan! Their service makes buying a car so stress free! Enjoyable Experience! excels like Russ Darrow Nissan! Their service makes buying a car so stress free! Enjoyable Experience! More

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Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More

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