Paul Lecher | Page 7

Mike was awesome. He helped me a lot and he was so much fun to work with and Mark was awesome as well for finance. fun to work with and Mark was awesome as well for finance. More

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This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

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Was not satisfied with service worker Joe very patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue More

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Paul Lecher, Joe Weil are respectful have exceptional customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. More

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It’s just great people and great service. really Like the sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. More

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Horrible customer relations in their service department I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried o I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried on several occasions to get ahold of a Charles that is a service writer and yet have not heard back from him since September 25 2019. So then I have two phone messages in now with a Paul lecher and he is the service manager at this location. STILL NO CALL BACK! More

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A wonderful experience as usual. Terrific service!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! More

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Very Frustrating I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appo I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appointment for July 26 at 10:00. When I arrived I was told there was no appointment. I was taken to another service advisor who verified there was nothing in their system for my service. I actually had to pull my phone out to prove that I had contacted the correct dealer to schedule the service. The service advisor checked that the parts were in, but I would need to leave the car with them for the entire day as I didn't have a scheduled appointment. I had other obligations so I scheduled for the following Friday at 7:00 a.m. I arrived on time, asked if they could rotate the tires and wash the car also. The recall order was estimated to take an hour and a half. About an hour and forty five minutes later the service advisor came to tell me the tire rotation and car wash were done, however not all the parts were included in the recall kit. My service order was being held open and I would be notified when the parts were in. Almost a week later and I have not heard anything. I sent an email to Paul Lecher explaining my frustration with my experience. I have not had any type of response at all. More

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Can't process a warranty claim We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would definitely be covered. 3 months later and numerous phone calls and visits (1.5 hours round trip to this location), the Service Department Manager and the Body Shop Manager still can't figure out how to get the claim started. We gave up because of the unbelievable hassle this became. My husband took the car to Rosen and it was fixed in less than a week. More

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Oil change I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great cust I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great customer service. Very professional More

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