Paul Lecher | Page 8

A wonderful experience as usual. Terrific service!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!! More

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Very Frustrating I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appo I called on July 25 to schedule an appointment to have a recall order fixed on my 2019 Nissan Leaf. I spoke with someone that scheduled me for an appointment for July 26 at 10:00. When I arrived I was told there was no appointment. I was taken to another service advisor who verified there was nothing in their system for my service. I actually had to pull my phone out to prove that I had contacted the correct dealer to schedule the service. The service advisor checked that the parts were in, but I would need to leave the car with them for the entire day as I didn't have a scheduled appointment. I had other obligations so I scheduled for the following Friday at 7:00 a.m. I arrived on time, asked if they could rotate the tires and wash the car also. The recall order was estimated to take an hour and a half. About an hour and forty five minutes later the service advisor came to tell me the tire rotation and car wash were done, however not all the parts were included in the recall kit. My service order was being held open and I would be notified when the parts were in. Almost a week later and I have not heard anything. I sent an email to Paul Lecher explaining my frustration with my experience. I have not had any type of response at all. More

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Can't process a warranty claim We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would We had a paint issue on the trunk lid of our Altima which should be a warranty claim. The Body Shop manager said it is a common known issue and would definitely be covered. 3 months later and numerous phone calls and visits (1.5 hours round trip to this location), the Service Department Manager and the Body Shop Manager still can't figure out how to get the claim started. We gave up because of the unbelievable hassle this became. My husband took the car to Rosen and it was fixed in less than a week. More

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Oil change I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great cust I was due for an oil change. That dealership got me in the next day. Order me a time of an hour and they were done in less than 45 minutes. Great customer service. Very professional More

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Remarkable service Ordered a new tire for my car; great employees and even better service!! This entire team went above and beyond to help me! Would recommend 10/10 time Ordered a new tire for my car; great employees and even better service!! This entire team went above and beyond to help me! Would recommend 10/10 times More

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Awesome experience Came in for oil change and needed tie rod ends for my truck. Got it all done in one visit. Great Service!!! Thank you I’ll be back Came in for oil change and needed tie rod ends for my truck. Got it all done in one visit. Great Service!!! Thank you I’ll be back More

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Great Service The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. The service department always does a great job with my car. I have been taking my car there for years and I will not go anywhere else. More

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Airbag replacement I was met with kindness and professionalism. I appreciated the extra awareness I was given about other issues with my car. I chose to leave my vehicle I was met with kindness and professionalism. I appreciated the extra awareness I was given about other issues with my car. I chose to leave my vehicle until I got off work. The cashiers were also kind and prompt. I was in and out in less than 5 minutes. More

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I probably switch dealership for my service Mechanic doesn’t use gloves leave lotta oil marks on my car he have hard time open safety panel. Even when he see me watching him through the window Mechanic doesn’t use gloves leave lotta oil marks on my car he have hard time open safety panel. Even when he see me watching him through the window she is start rough inspection of my car by bumping my muffler by his feast . You can see Hugh not really care about my vehicle and this happened at this dealership many times before More

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Quick and kind This was my first time here and was worth the drive, I had a 60k maintanence done on my vehicle and it was done in a favorable time. The workers are This was my first time here and was worth the drive, I had a 60k maintanence done on my vehicle and it was done in a favorable time. The workers are also very kind and informative on the phone and in person! Will be going back for future major maintance service. More

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