Paul McDaniels

Just had a terrible experience - arrived 30 min before opening and sat down in waiting room when the valet named Guy told me to go wait in my car. I said I prefer inside when he raised his voice telling m opening and sat down in waiting room when the valet named Guy told me to go wait in my car. I said I prefer inside when he raised his voice telling me he is the supervisor and began to argue with me. I reported this to the general manager Paul and his response was "I would have thrown you out too ". Even though the waiting room was open with no signs saying stay out nor hours open he would have thrown me out. He said he will take care of having signs. He tried to turn the table on me attempting but failing to put me on the defensive with a threat that "if anyone yells at one of his employees he bans them from the dealership." This was before he had any information concerning all that had transpired. He seemed very stressed and kept saying he had to go to a meeting. Well, much more important than any meeting is his responsibility to make sure customers are not mistreated in a way that I was. Two other guests in the waiting room told me that Guy acted inappropriate with them. As I was leaving, I saw my car came out of the wash still dirty and was told if I want it clean have it detailed. One of the dealership selling points to me "was we give you car washes as long as you own the car." Today I was told things show a lot more on a Black car. The young man who drove the car out said the car was dirty and he would be upset were it his car. I guess giving you a car wash doesn't mean getting it clean. Believe me, these Mercedes cars are extremely expensive and you pay for the car washes. You know that some people are mistreated but don't complain as another women in the waiting room said this same valet was very snippy to her but she did not want to get in a fight by complaining especially after I relayed my experience with Paul. This same valet went over to another man in the waiting room and said to him referring to me, "what does he want I washed the car twice and he is still complaining. " The man came over to relay this to me. THEY SENT ME HOME WITH A DIRTY CAR BECAUSE HOW MUCH CAN YOU ARGUE WITH THEM ? Finally, even though this car was for my wife, she refuses to visit this dealership given the behavior of this valet. My feeling is if you want to be treated well skip this dealership. I just can't believe this whole thing. I have never seen so much about so little - a sad commentary about this dealership. Should they be making an issue with a customer concerning a matter such as this-  Man sits in our waiting room to wait for service    WOW ! More

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Service is top notch. Always providing consistent excellent customer service. I have full confidence in Nathan and the service team. Always providing consistent excellent customer service. I have full confidence in Nathan and the service team. More

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Great dealership, and a great sales and service departments. Nathan in Service is a super star. Warm welcoming when you come in for service and great follow-up on the service. Very professional and departments. Nathan in Service is a super star. Warm welcoming when you come in for service and great follow-up on the service. Very professional and friendly. We have total confidence in Nathan. We couldn't be more pleased with his service overall. More

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Craig at Flagship was awesome to work with and the whole experience was smooth and seamless! experience was smooth and seamless! More

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Always an easy experience. Working with Nate directly makes the process seamless, their technicians are top-notch, and the service is done quickly and to specifications. Working with Nate directly makes the process seamless, their technicians are top-notch, and the service is done quickly and to specifications. More

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Ben did an amazing job in helping the vehicle selection and decision. He is very welcoming and enthusiastic. He went above and beyond to get the car finalized and delivered within 24 hours overall the expe and decision. He is very welcoming and enthusiastic. He went above and beyond to get the car finalized and delivered within 24 hours overall the experience at this dealership was very positive. I highly recommend this dealership as their service salesmanship and inventory are excellent and beyond par compared to others More

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I’m new to Mercedes after 25+ years driving Audis. This was my first experience with MB service. Stephen was attentive, helpful and solved a short term issue while waiting for a part to come in. I am This was my first experience with MB service. Stephen was attentive, helpful and solved a short term issue while waiting for a part to come in. I am very happy with how he handled things and look forward to working with him on future service at MB. More

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As always, Flagship Motorcars and Rennen delivered great service once again! Flagship is the only place I take my 2017 C300 for service and I recommend them to any Mercedes owner. Staff is courteous and fri service once again! Flagship is the only place I take my 2017 C300 for service and I recommend them to any Mercedes owner. Staff is courteous and friendly which is than I can say for other dealerships I've talked to in the past. More

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Just incredible - Nathan and Service Team is incredible! AAA Team. Always professional, excellent and nice. AAA Team. Always professional, excellent and nice. More

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Dealing with Steve, Lawrence, and Gil was a pleasure the entire way.... they made my whole experience easy and pleasant, highly recommend all three!!! entire way.... they made my whole experience easy and pleasant, highly recommend all three!!! More

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