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Paul McDonald
Paul McDonald at Luther Family Buick GMC
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Paul McDonald | Page 2

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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4.9
827 Reviews
4.9

827 Reviews

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827 Reviews of Paul McDonald

October 23, 2023

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Employee Rating

Always take good care of us. Robin is excellent. Helpful, friendly and looking out for us. And hats off to talented mechanics!!!! Thank you, as well, to Chad and Ben ... great co More

by j.ann.larson
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Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

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Oct 25, 2023

Luther Family Buick GMC responded

Thank you for putting your trust in Luther Family Buick GMC! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and we will look forward to seeing you at your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 21, 2023

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The service was good and they got me me in and out and on my way More

by chadnelson54
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Yes
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Oct 23, 2023

Luther Family Buick GMC responded

Chad, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 13, 2023

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Everything was done very well and I will be bringing my truck back next time More

by darren.mueller
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Yes
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Oct 16, 2023

Luther Family Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Darren. Please don't hesitate to call if I can help with anything at all. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 13, 2023

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Helpful, prompt and pleasant check in. Service fast and totally satisfied. Would recommend them anytime More

by WKRATO
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Yes
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Oct 16, 2023

Luther Family Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Luther Family Buick GMC. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 08, 2023

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Service advisor Paul was super helpful in understanding the problem and explaining the resolution. Also, thanks Paul for going the extra mile to get this covered under warranty! More

by Russell
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Yes
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Oct 10, 2023

Luther Family Buick GMC responded

Russell, thank you for the awesome feedback! You're right, Paul is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 04, 2023

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We had a problem with our Buick, as of today the problem has not been found by the dealership. But they drove it for a week and couldn't get it act up. So, Paul the service manager is keeping an open repair More

by Papa Tom
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Yes
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Oct 06, 2023

Luther Family Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Paul does for Luther Family Buick GMC and our customers. Hope to see you again soon! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 04, 2023

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Friendly Very pleased with service And employees They are very good at their jobs Keep you updated on services needed More

by jensen4j
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rod Tyson, Robin Tollefson, Robb Reierson

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Oct 06, 2023

Luther Family Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Luther Family Buick GMC. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 02, 2023

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Very accommodating dealership. I needed service done last minute, and they got me in without any delay. Thanks! More

by MLowe1
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Recommend Dealer
Yes
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Oct 05, 2023

Luther Family Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 02, 2023

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Excellent customer service with my dead battery. Took care of me within minutes and was on my way. A family wedding weekend and this was not on my bucket list to happen . More

by Charlvla
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Recommend Dealer
Yes
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Oct 05, 2023

Luther Family Buick GMC responded

Hi Charlvla, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

October 01, 2023

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Employee Rating

The service department was great, very helpful. The parking lot was being redone, so it made it a little more difficult to get around More

by Tonytblake
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Recommend Dealer
Yes
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Oct 04, 2023

Luther Family Buick GMC responded

Thank you for your outstanding rating about our service department, Tony. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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