Paul Mitchell

Excellent customer service. Will reccomend to everyone. Will be returning for all service on my vehicles. Will reccomend to everyone. Will be returning for all service on my vehicles. More

by KJLANE00 Verified Customer Verified Customer

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Jamie was wonderful. He kept me informed the whole time and made the process easy. He kept me informed the whole time and made the process easy. More

by at8668 Verified Customer Verified Customer

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The services offered were provided on time and done with accuracy. All issues were communicated with me before the work was completed so that there were no surprise expenses. accuracy. All issues were communicated with me before the work was completed so that there were no surprise expenses. More

by Pooky032799 Verified Customer Verified Customer

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Customer service is extremely excellent let you know what’s going on with your car never had any complains Smithtown Volkswagen I never have any worries and I feel at ease knowing that my car is in exce what’s going on with your car never had any complains Smithtown Volkswagen I never have any worries and I feel at ease knowing that my car is in excellent hands peace of mind and that really matters to me More

by GOMEZGEORGEA Verified Customer Verified Customer

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I dropped my car off to have the air bag recall work performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it wo performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it would be restored. The computer system is required to perform the work. They held my car for an entire day and the work was never performed. Had they been honest and informed me of the situation prior to dropping the car off, I would have rescheduled my appointment for another day. This was a big inconvenience, and I would not recommend going to this dealership; very dishonest. More

by Mrags Verified Customer Verified Customer

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The waiting room needs improvement. Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with Why is it in the middle of the showroom? Was actually better when upstairs. Noah always kind, very helpful & considerate. I'd rather interact with him specifically than anyone else. I've actually had another service writer come out to ask me if I need to "call my husband" to discuss the suggested service during a previous visit. Semi-insulting, however IF I am calling anyone it would be my father, who taught me a ton after a career in the business, but I really love the text messages with the service options complete with pictures. Nice touch. More

by Lalize Verified Customer Verified Customer

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I was very happy with my service. They went above and beyond. Jasmine was so helpful. I would definitely recommend this dealership to anyone. They went above and beyond. Jasmine was so helpful. I would definitely recommend this dealership to anyone. More

by Clairen1983 Verified Customer Verified Customer

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Great Service. I have experienced all amazing things since signing my lease and I am happy to be a customer. I have experienced all amazing things since signing my lease and I am happy to be a customer. More

by tabitha.enon Verified Customer Verified Customer

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A Recall was serviced, fixed a tire, did inspection and did another repair. All of this was done to my satisfaction of the work performed by Sam a very talented mechanic. I always bring my Atlas here did another repair. All of this was done to my satisfaction of the work performed by Sam a very talented mechanic. I always bring my Atlas here and have never had to return for the same issue. I feel confident in the service department at Volkswagen of Smithtown. More

by wackywave Verified Customer Verified Customer

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They were pleasant and helpful. The salesman spent a lot of time with me. I would recommend them. The salesman spent a lot of time with me. I would recommend them. More

by plevine68 Verified Customer Verified Customer

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