Paul Moreno

Glory is such an incredible sales person. She has such a captivating smiles and such an irresistible positive attitude. I Got my Toyota highlander from her. I can't wait to refer my friends. She has such a captivating smiles and such an irresistible positive attitude. I Got my Toyota highlander from her. I can't wait to refer my friends. Overall, the customer service was beyond expectations. Thanks to Glory and cityworld Toyota I am happy with my purchase. More

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Very positive, knowledgeable, patient and caring. I would highly recommend her to anyone. She has made my day with a new car I didnt even expect to get. Trust me anything you need she got you!!! Guar I would highly recommend her to anyone. She has made my day with a new car I didnt even expect to get. Trust me anything you need she got you!!! Guaranteed More

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After car purchase lacking in customer service - I purchased a used car for my daughter with the help of Sam who was very attentive and helpful during the process, but once I started having issues he I purchased a used car for my daughter with the help of Sam who was very attentive and helpful during the process, but once I started having issues he dropped off the grid. I was sold a used car that had tire issues and the light gauge was active.. I called for the next two weeks leaving messages with promises of a return call. I finally decide to stop by and speak with the two Managers Garcia and Angel who promised to research the issue and get back to me. I insisted on speaking with Angel who said he would call me back that very morning. I was not feeling the respect or courtesy at this point and told Angel I did not want to shake his hand, at which point he walked away from me saying he would not help me simply because I did not shake his hand. He refused to look at me or answer my questions. I finally spoke with Mr. Moreno the Used car Mgr who advised me this was the first he had heard of the issue. He listened to my concerns and offered a solution to the problem. I am grateful to him for his assistance and giving me a piece of mind so that my daughter would be safe on the road. More

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ZERO INTEGRITY Salesman Kieth was extremely dishonest in how he presented the sales price of the car and fees. At point of purchase he added another $3,000.00 in “fe Salesman Kieth was extremely dishonest in how he presented the sales price of the car and fees. At point of purchase he added another $3,000.00 in “fees” without informing us Of the differential. Once the contract had the, signature he rushed my mother citing the fact that the business had to close. Upon further review of the contract at home, we realized the error and tried to rectify. Keith insisted that my mother was LYING and that he informed us of all pertinent fees. When requesting the itemization of the contract, he said “it needs to be shredded in 48 hours for client privacy purposes”. STAY AWAY FROM THE DEALERSHIP AND THIS SALESMAN AT ALL TIMES. DISHONEST SHADY AND NO INTEGRITY! More

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Horrible Experience: Sold me a lemon In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) started In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) started giving me PROBLEMS a couple of weeks after I bought it from them and they REFUSED to fix it completely, they PRESSURE you psychologically into buying, and they have a very SLOW service. If you're looking to buy a car from people who care about customers, CWT is a WRONG choice. For example, the used car sales manager implicitly said that it's my fault that I chose a BAD car from them. I've been saving up for so long for this car, my first car. And all of this was RUINED on buying from them. Plus they WAISTED 1000$ worth of my money in time, Ubers, and nerves. If you'd like to read the whole story, here it is: First mistake by CWT: Rafael Melendez (Sales person) and Leo Bonetti (Sales Manager) push me towards buying although I explicitly said for at least 5 times that I wanna keep looking around. I won't go into details, but it was very unprofessional, and the conclusion I came back with that day is that car dealers are vultures. I never had a similar experience anywhere in the US. Second mistake by CWT: Leo tells me to come back and pay by credit card. When I come the next day, Rafael tells me I can only pay in cash. I stayed there for 4 hours (no exaggeration) for them to find a way. Third mistake by CWT: Check engine light turns on 2 weeks after I buy the car. I take it to their service center. Before they put in the new parts (catalytic converter) the car engine starts making noises. When I come back to put in the new parts, I ask them to fix the noise, they refuse to fix it as it was after the 30 day warranty. I paid around 150$ in uber to and from the service center because they didn't say explicitly that they're not fixing it (super unprofessional). Fourth mistake by CWT: I call Rafael and tell him what's happening. I suggest leasing a car instead. He rushes into it since he'll make more money. And he blatantly says "We'll have to appraise your car" as if I didn't just buy it from them. At CWT, he starts throwing paperwork at me towards leasing a new car before he even tells me how much will I get back from returning the corolla. Fifth mistake by CWT: After I start raising the issue to management, everyone kept saying my hands are tied and throwing it on someone else (Rafael --> Leo, Leo --> Paul (used car sales manager), Paul --> Julissa (from service center)). The funniest thing is when Paul says "You bought a 2004 Toyota Corolla, and that's your mistake" which shows that they don't have faith in their own cars (FAIL). I reply "It is your duty to make sure you are selling quality cars". He replies "That's what you think". So much for treating customers. More

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Second Time Charm! This is the second car I buy from City world and they never fail to disappoint, Henry was a professional going the extra mile in customer service. This is the second car I buy from City world and they never fail to disappoint, Henry was a professional going the extra mile in customer service. More

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