Paul Redmon | Page 11

They are always so helpful and accommodating!! It’s always a pleasure dealing with the staff. Everyone is so pleasant. always a pleasure dealing with the staff. Everyone is so pleasant. More

by KMART6102 Verified Customer Verified Customer

Report | Print

I’m 38 and I’ve had over 15 new vehicle purchase experiences. Wayne Ford has been by far the best experience, from my purchase to the service. I’m a customer for life. experiences. Wayne Ford has been by far the best experience, from my purchase to the service. I’m a customer for life. More

by JONATHAN.P.LEROY Verified Customer Verified Customer

Report | Print

Good experience but need work on making appointments more clear online otherwise was good experience clear online otherwise was good experience More

by T.S.JUSZCZAK Verified Customer Verified Customer

Report | Print

I love the family atmosphere at Wayne Ford! I would recommend Wayne Ford to anyone looking for service. recommend Wayne Ford to anyone looking for service. More

by GTNCPA Verified Customer Verified Customer

Report | Print

They're a very friendly group of people at the Service Desk. Love dealing with Michelle Redmon, Matt, Paul & I miss Ron. Desk. Love dealing with Michelle Redmon, Matt, Paul & I miss Ron. More

by LILLIANROD Verified Customer Verified Customer

Report | Print

I have been coming to Wayne Ford for a while now and they are always very helpful and know everything you might need. They always have smiles and will make sure you are good to go! are always very helpful and know everything you might need. They always have smiles and will make sure you are good to go! More

by HOLLERM1 Verified Customer Verified Customer

Report | Print

Excellent service! Very friendly and knowledgeable staff! They treat you like family! Would recommend Wayne Ford for service and purchasing a vehicle. staff! They treat you like family! Would recommend Wayne Ford for service and purchasing a vehicle. More

by JMEINERT3 Verified Customer Verified Customer

Report | Print

Took my 2020 Edge in for a few service and repair items. All were fixed right the first time, and finished on time. Great job !!! All were fixed right the first time, and finished on time. Great job !!! More

by HOPPERSTEVEN Verified Customer Verified Customer

Report | Print

The service department is right at the top of there game. The back side of any dealership is more important then the front The back side of any dealership is more important then the front More

by BUILDMDC Verified Customer Verified Customer

Report | Print

I bought a 2020 F150 from Wayne Ford last August. From day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a year later the transmission is slipping and when I was driving 40 miles an hour down shifted and locked up the tires at 40 miles an hour. I I relayed this info to he service advisor and she gave me some paperwork to sign. I didn’t realize that she didn’t write all of what I said until I picked it up so I asked then to correct it. As I start explaining the issue to her she turns her head and starts walking away completely dismissive. She tells me she will get Paul, in the meantime another woman comes out and says we replaced your torque converter. I said I’m not asking about that I’m talking about my customer statement being inaccurate and she keeps on rambling on. Finally to shut her up I said if you aren’t going to listeb to the customer than xxxx you. Well that got their attention and it escalated w Paul calling me a tough guy. I think if they actually listened to people and provided customer service rather than acting like robots they would have earned respect. I nor my company or business will never purchase another Ford product again. More

Report | Print