Paul Redmon | Page 12

The service department is right at the top of there game. The back side of any dealership is more important then the front The back side of any dealership is more important then the front More

by BUILDMDC Verified Customer Verified Customer

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I bought a 2020 F150 from Wayne Ford last August. From day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a year later the transmission is slipping and when I was driving 40 miles an hour down shifted and locked up the tires at 40 miles an hour. I I relayed this info to he service advisor and she gave me some paperwork to sign. I didn’t realize that she didn’t write all of what I said until I picked it up so I asked then to correct it. As I start explaining the issue to her she turns her head and starts walking away completely dismissive. She tells me she will get Paul, in the meantime another woman comes out and says we replaced your torque converter. I said I’m not asking about that I’m talking about my customer statement being inaccurate and she keeps on rambling on. Finally to shut her up I said if you aren’t going to listeb to the customer than xxxx you. Well that got their attention and it escalated w Paul calling me a tough guy. I think if they actually listened to people and provided customer service rather than acting like robots they would have earned respect. I nor my company or business will never purchase another Ford product again. More

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Eric Federico and Staff at Wayne Ford we’re great. I would recommend seeing Eric for your next new or used vehicle! All around had a good experience. would recommend seeing Eric for your next new or used vehicle! All around had a good experience. More

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Excellent dealership from start to finish. Wayne Ford has always provided outstanding service to myself, my business and my family in every respect. I’m a customer for life!! always provided outstanding service to myself, my business and my family in every respect. I’m a customer for life!! More

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Would not recommend for buying/leasing a car. Was not crazy about the negotiating process and I had a lot of issues after with my brand new car. Followed up with the dealership and my sales associate mul crazy about the negotiating process and I had a lot of issues after with my brand new car. Followed up with the dealership and my sales associate multiple times and they were not on top of it. I had to get Ford corporate involved as well and they were not very helpful until after multiple follow ups. Service has also messed up in different ways. Doesn’t seem very organized and they also have not been good on the follow up for the ongoing issues. More

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Loyal Customer I have been a customer for over 10yrs @ Wayne Ford . I have always been treated awesome by all departments, Especially Tania, Ron & Paul. I would rec I have been a customer for over 10yrs @ Wayne Ford . I have always been treated awesome by all departments, Especially Tania, Ron & Paul. I would recommend anyone looking to purchase a vehicle to come here. I have purchased 7 vehicles and when having service done to any of the vehicles the bill is always under what I thought it would cost. Nick Luberto Broker AVNU Realty Group LLC More

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Service Dept. I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards D I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards Dino Owner of Van Houten Plumbing and Heating Supply of Passaic Nj 07055 More

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Brake Replacement Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation. Paul ensured that the customer came first and provided quality customer service which is hard to find these days. He did everything he could to ensure that we had transportation to get to our jobs and limited our hassle. More

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Best experience Recently went to this dealership and I can honestly say I had the best experience. Spoke to a worker on the phone first to make sure they had the car Recently went to this dealership and I can honestly say I had the best experience. Spoke to a worker on the phone first to make sure they had the car I wanted, she was very respectful and answered all my questions I had. I then went to the dealership to buy the car. All the employees were very nice and respectful, I will definitely be back to buy other cars. More

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SERVICE DEPT. and Appointments I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, EVERY TIME I get stuck WAITING for my car until past closing hours, although, each and every time my appointment was scheduled for 7:30 AM!!!!! I have told them I am waiting for the vehicle and still it takes 10 hrs from appointment schedule time to completion. Completely absurd!! I can honestly say I will take it elsewhere from now on and I will still be as comfortable with service and more than happy will convenience of holding appointment times. More

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