Paul Redmon | Page 6

I purchased a premium care warranty for my 2018 ford escape and my transmission stopped working. It took 2 months to repair, and I was told that my rental would be covered for the entire time that I had escape and my transmission stopped working. It took 2 months to repair, and I was told that my rental would be covered for the entire time that I had it. I confirmed this 3 times and when it came time to get reimbursed the story changed and I did not get my $1800. rental money. Get everything they say in writing. I also had to call the dealer to find out what was going on with my car after i was told I would get a call at least 4 times. Very frustrating. More

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Excellent service and staff. They are all friendly and helpful. The waiting room is clean and comfortable. I highly recommend Wayne Ford! They are all friendly and helpful. The waiting room is clean and comfortable. I highly recommend Wayne Ford! More

by AUNTIESNAG Verified Customer Verified Customer

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Great Service desk staff and quality maintenance and reliable work every time by dedicated professionals reliable work every time by dedicated professionals More

by esther.jorge Verified Customer Verified Customer

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The sales team at Wayne Ford are fantastic. Eric worked with me to get me to find the model and features I wanted. Then Scott got the best trade in value and new monthly payment that fit my bud Eric worked with me to get me to find the model and features I wanted. Then Scott got the best trade in value and new monthly payment that fit my budget on the vehicle I wanted. More

by KFC2002 Verified Customer Verified Customer

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Love this Forf dealer. Will never go vack to one in Fairfield. They are rude. I love Michelle in maintance dept. Will never go vack to one in Fairfield. They are rude. I love Michelle in maintance dept. More

by NASCARBABE_02 Verified Customer Verified Customer

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I have been going to Wayne Ford for over 20 years. I always feel they give me a fair price and do not try and hide anything that I am being charged for. When I ordered my 23 Escape there was no pric I always feel they give me a fair price and do not try and hide anything that I am being charged for. When I ordered my 23 Escape there was no pricing yet, but I ordered anyway because I trusted them to do the right thing when my vehicle arrived, and they did. More

by 23Escape ST Elite Verified Customer Verified Customer

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Always there for you so accommodating always respecting answers your questions takes time to talk to you about your issues answers your questions takes time to talk to you about your issues More

by Meem220 Verified Customer Verified Customer

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Wayne Ford is a best dealership in the area they go extra hand for customers….Had my van serviced there and they did everything to make us happy one more time thank you, and thank you Michelle Redmon and her hand for customers….Had my van serviced there and they did everything to make us happy one more time thank you, and thank you Michelle Redmon and her department More

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Excellent service department. truck went in for 4 days with scheduled engine recall issues and after picking it up I encountered braking issues within 2 hours traveling home . so truck went in for 4 days with scheduled engine recall issues and after picking it up I encountered braking issues within 2 hours traveling home . so I returned it the next day unknowingly if it was related to engine work which it wasn’t. They took truck in 1 st thing in the morning while I waited for repair . It was a bad square o ring on the master cylinder causing breaking issues and warning light to turn on . I was happy that this issue was resolved quickly because I was going to travel the next day 7 hours to Ohio. I couldn’t say enough about the service manager and there service team how pleased I was and this repair was completely covered by warranty. Thank you again More

by STEVEDEC333 Verified Customer Verified Customer

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The dealership has been very accessible anytime I have brought my car in for service. The work has always been completed in a timely fashion and the addition of the pickup and the delivery service has eli brought my car in for service. The work has always been completed in a timely fashion and the addition of the pickup and the delivery service has eliminated any time constraint worries that pop up regarding transportation to and from the dealership. In addition the young man who transported my car back and forth was very polite. More

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