Paul Rubin | Page 16

Oil Change and Surprise Recall I came in at 7:30am for an oil change today and Paul let me know of an outstanding recall on my vehicle. He said that I'd be out of there by about noo I came in at 7:30am for an oil change today and Paul let me know of an outstanding recall on my vehicle. He said that I'd be out of there by about noon. That's a long time to wait for service so he offered me a complimentary rental car. I had nothing planned, so I waited. He came out at 10am and let me know they were wrapping everything up! I was out 2 hours early and I got an email while I was there about a $10 rebate that I should be expecting. He even filled out a rebate online for me and I am also expecting to get $10 back now!!! More

Helpful 0

Report | Print

Costumer Service Every time I visit Pacifico I feel welcome and greeted with outstanding service. I'm treated with respect. The service department is knowledgeable abo Every time I visit Pacifico I feel welcome and greeted with outstanding service. I'm treated with respect. The service department is knowledgeable about Ford cars. More

Helpful 0

Report | Print

Great service always Paul Rubin has assisted with my vehicle a couple of times, he is very knoweledgable and professional. Paul Rubin explains every detail so which i can Paul Rubin has assisted with my vehicle a couple of times, he is very knoweledgable and professional. Paul Rubin explains every detail so which i can understand considering i'm not very knowledagle about cars. He makes getting your car serviced a breeze!! More

Helpful 0

Report | Print

Totally a good experience Had problem with my window. Right from the "good morning Mr. Paul Rubin was very pleasant and professional. I was there early and he made my entire da Had problem with my window. Right from the "good morning Mr. Paul Rubin was very pleasant and professional. I was there early and he made my entire day a good day. More

Helpful 0

Report | Print

Solid service I was reluctant to stop in and get service. I've heard and read to many horror stories regarding customer experience with various dealers. My experien I was reluctant to stop in and get service. I've heard and read to many horror stories regarding customer experience with various dealers. My experience was contrary. I received straight forward, honest, quality service I am looking for. THANK YOU More

Helpful 0

Report | Print

My experience was very good. Paul Rubin has been superb in handling my request for service,he is by far the best service manager I have dealt with over the last twenty years. Paul Rubin has been superb in handling my request for service,he is by far the best service manager I have dealt with over the last twenty years. More

Helpful 0

Report | Print

When life hands you lemons, just call Paul!! I have dealt with Paul on a few occasions regarding repairs to my vehicle and each time he handled the case with confidence and pride. Although I know I have dealt with Paul on a few occasions regarding repairs to my vehicle and each time he handled the case with confidence and pride. Although I know he deals with numerous customers and claims, he never makes you feel like you are "just a number". I was in a rental in no time and he collaborated and coordinated each aspect of the repair in a matter that made me feel more than comfortable with him in charge. From start to finish everything seemed so seamless although I know repairs are never seamless!! His customer service skills are one of a kind! I couldn't have asked for a better individual to handle repairs for me. More

Helpful 0

Report | Print

Great service and attention Paul and his team diagnosed a problem with an office car which another Ford dealer was unable to detect. He explained the situation clearly and solve Paul and his team diagnosed a problem with an office car which another Ford dealer was unable to detect. He explained the situation clearly and solved the problem quickly. More

Helpful 0

Report | Print

Coolant leak Recently I had a bad coolant leak with my Tarus, I took vehicle to Pacifico ford early morning, within minutes I was greeted by assit.service manager Recently I had a bad coolant leak with my Tarus, I took vehicle to Pacifico ford early morning, within minutes I was greeted by assit.service manager Paul Rubin, Paul immediately begin to address my car problems, he was very professional and friendly, Paul advised me it was water pump, he immediately placed me in rental vehicle while waited for parts to come in,as problem was covered under warranty. I have worked with paul few times in past and he has always addressed my vehicle problems quickly & professionally. I thank Paul excellent service! More

Helpful 0

Report | Print

Timely and efficient service! I brought my car into Pacifico and Paul quickly got to work to find out what was wrong with my car. I've worked with Paul many times in the past and h I brought my car into Pacifico and Paul quickly got to work to find out what was wrong with my car. I've worked with Paul many times in the past and have nothing but great things to say about his work ethic. I called the day before I went in and he was prompt in returning my call to address my concerns. Overall, Paul is awesome. A true asset to Pacifico Ford!!!! More

Helpful 0

Report | Print