Paul Scaglione | Page 22

The only words to describe the customer service at this location is Extraordinary! Always leave feeling assured as if a family member attended to me. I trust them with my vehicle and no one else! location is Extraordinary! Always leave feeling assured as if a family member attended to me. I trust them with my vehicle and no one else! More

by fcruz2nyc Verified Customer Verified Customer

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Wishing I could provide a higher rating. Sales Team(s) were effective communicators as I was traveling to pickup the car. I was scheduled to test drive the car at 10:30, but the car did not avail itself u were effective communicators as I was traveling to pickup the car. I was scheduled to test drive the car at 10:30, but the car did not avail itself until hours later due to a battery replacement (dead overnight?) After test driving the car & signing required docs, we again waited hours for the car to come from detailing. (I had a 6 hour drive in front of me!) Buying experience was good, sales team was excellent, but the waits for me were deemed unacceptable. More

by mark.hitchcox Verified Customer Verified Customer

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Very friendly, great customer service. The service department does a great job explaining charges and the work that needs to be done. I have brought my car in twice both times the work was excellent. department does a great job explaining charges and the work that needs to be done. I have brought my car in twice both times the work was excellent. More

by DanielleB Verified Customer Verified Customer

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It is always a pleasure and hassle free to get my car serviced and they are very helpful with any questions I have about my vehicle And they are very courteous serviced and they are very helpful with any questions I have about my vehicle And they are very courteous More

by Billyboic Verified Customer Verified Customer

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As usual very efficient service and very hospitable everyone is so friendly and professional. Taken care of immediately with no hassles I thank you all. everyone is so friendly and professional. Taken care of immediately with no hassles I thank you all. More

by carvanrose Verified Customer Verified Customer

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Great service department! They were very quick to get things done in a timely manner. I highly recommend using the service department at Fermin Mini. things done in a timely manner. I highly recommend using the service department at Fermin Mini. More

by katherine.kobel Verified Customer Verified Customer

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Went to change a window seal it took 15 minutes to check and order parts and they gave me an appointment for 3 days later. I brought it in and less than an hour it took for the repair very happy with the s and order parts and they gave me an appointment for 3 days later. I brought it in and less than an hour it took for the repair very happy with the service More

by carvanrose Verified Customer Verified Customer

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Excellent customer service, excellent timeliness of service from drop off to completion, excellent job done, excellent cleanliness of service department and following of COVID precautions. Thank you fo service from drop off to completion, excellent job done, excellent cleanliness of service department and following of COVID precautions. Thank you for your dedication to car servicing and customer safety. More

by mab0296 Verified Customer Verified Customer

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Ferman Mini Cooper is Amazing in every Department...My last service was manage 99% by Matthew. Comunication was under control...magnificent...the results....Perfectly fabulous! Thank to you my Mini Coo last service was manage 99% by Matthew. Comunication was under control...magnificent...the results....Perfectly fabulous! Thank to you my Mini Cooper looks, feel and works like New! Thanks again!! More

by zorycox Verified Customer Verified Customer

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I literally rolled in 10 minutes before they closed and I was in a loner car and on my way just a few moments after arriving without feeling that I was an inconvenience. I was able to get to a very important was in a loner car and on my way just a few moments after arriving without feeling that I was an inconvenience. I was able to get to a very important doctor appointment that evening. Without David and Paul's help I would have missed my appointment More

by bamarulz Verified Customer Verified Customer

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