Paul Scannell | Page 10

Best Sales Consultant!!!! We recently purchased forth new (2019) Ranger from Mr. Paul Scannell; (whom we also purchased our previous 2009 Ranger.) His professionalism and dedi We recently purchased forth new (2019) Ranger from Mr. Paul Scannell; (whom we also purchased our previous 2009 Ranger.) His professionalism and dedication to customer satisfaction is far superior to any sales person we’ve encountered! He is the sole reason we’ve returned to Herb Chambers Ford in Westborough!! His straight forward, no gimmicks sales approach is completely comforting and his vast knowledge of Fords latest innovations exceeds his peers in the industry. We are very pleased with his true professional service and kindness... and plan in the future to purchase our fifth Ranger from him if he has’t retired!! Herb Chambers, please honor Paul as his examporly service honors and represents your name and your Ford dealership!!!! More

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Customer Satisfaction is the Top Priority I recently purchased a used Cadillac from this dealership and unfortunately it turned out having some issues. The dealer responded to my issues immedi I recently purchased a used Cadillac from this dealership and unfortunately it turned out having some issues. The dealer responded to my issues immediately and worked with me in trying to get them resolved. Although the issues were not all that serious it was enough to make me feel a bit uneasy about my purchase. I expressed this to the salesman that sold me the car Paul Scannel along with the GM of this store Miguel Silva. In speaking with them it was very clear that their top priority was ensuring I was happy with my experience and purchase. I know a lot of places could care less about the customer as soon as they have made a sale and nothing could be further from the truth about Herb Chambers Ford of Westborough. Herb Chambers has a very generous return and exchange policy and even though I was technically outside of the window to be able to exchange my car they still worked with me in doing so. Once I expressed that I wanted out of my current purchase and wanted to exchange the vehicle they immediately set up a time for me to come in and discuss further. I came to the dealership on a Saturday with a car in mind already and worked directly with the GM in figuring out how this whole exchange would work. He had me out of my current loan and driving off in a different car within hours. I was very impressed with the personal attention and service I received from both Paul and Miguel through the entire process. I would strongly recommend buying a car from this dealer with the peace of mind that they truly want you walking away feeling great about your purchase even if it means losing a few dollars. I truly came away believing customer satisfaction is their top priority which is something often preached but not followed through on in this business. More

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2019 Ford 150 Limited My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed durin My experience at Herb Chambers Ford was exemplary, the professionalism, honesty, transparency that was exuded was indelible, I felt very relaxed during the buying process. Kudos to the entire Staff More

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Easy car buying experience These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was imp These guys made it easy to complete the transaction and we got exactly what we wanted. They gave us a complete walk through at delivery and I was impressed. Thanks More

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Great service Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very Every time I bring my ford in for service, I am met with a very helpful, courteous and experience person. Everyone in the service department is very helpful and knowledgeable. They let you know every step of the way if there is a problem with your vehicle. I highly recommend this dealership. More

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No#1 with me. I have purchased 5 autos from Paul. As a single woman, he has treated me with respect and kindness. He has been extremely helpful in finding the rig I have purchased 5 autos from Paul. As a single woman, he has treated me with respect and kindness. He has been extremely helpful in finding the right kind of vehicle to meet my needs and finances. If I were to purchase another car, I would seek him out to help me with my purchase. Great person! More

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On a scale of one to ten, I rate Paul Scannell twenty. Paul works very hard to fill your needs. He is friendly, courteous and exhibits a desire to be as good as he can be in helping your buy a vehicle. Paul works very hard to fill your needs. He is friendly, courteous and exhibits a desire to be as good as he can be in helping your buy a vehicle. With a twenty rating how much more can you say. More

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Friendly, fast, helpful I was looking into a car...I had the keys in my hand in less than 48 hours! Great experience overall. Its very easy to get a brand new car here! I was looking into a car...I had the keys in my hand in less than 48 hours! Great experience overall. Its very easy to get a brand new car here! More

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New to Herb Chambers Ford Paul was great in assisting me with the purchase of the 2018 Explorer. Very pleasant and knowledgeable in everything we discussed. There was no pres Paul was great in assisting me with the purchase of the 2018 Explorer. Very pleasant and knowledgeable in everything we discussed. There was no pressure just reassurance on my purchase More

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The right people Michael Ganas is excellent in explaining what needs to be done, how long it will take, why it is important ( or not) and the cost. I am always treated Michael Ganas is excellent in explaining what needs to be done, how long it will take, why it is important ( or not) and the cost. I am always treated with respect and never talked down to or made to feel ignorant. More

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