Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 69

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

February 15, 2021

Dealership Rating
Employee Rating

Honest and trustworthy guys! I’ve only ever been with Mitsubishi since they were in Glendale and their services are appreciated! Highly recommend this business. More

by HIGUEROS_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Feb 20, 2021

Universal Mitsubishi responded

On behalf of Paul and his Team, thank you. It's tremendously rewarding to know you make the effort to drive to us. Thank you again, and we look forward to your next visit. Stay safe, Carlos De La Luz

February 15, 2021

Dealership Rating
Employee Rating

Service techs kept us updated on our repairs. We also appreciated the fact that they provided us with a rental car for the duration of repairs. Keep up the good work. More

by laylanich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Feb 20, 2021

Universal Mitsubishi responded

Hello and thank you. I'm glad our Service department met your expectations and accommodated to minimize the disturbance of your day. We look forward to your next visit. Stay safe, Carlos De La Luz

February 12, 2021

Dealership Rating
Employee Rating

Great service. Friendly and polite service. It makes a world of a difference. I felt welcome and treated with respect. I spent a reasonable time there. More

by MONARQCOLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Feb 20, 2021

Universal Mitsubishi responded

On behalf of our Service department, thank you. We appreciate so much you taking the time to share your experience. We look forward to your next visit. Stay safe, Carlos De La Luz

January 31, 2021

Dealership Rating
Employee Rating

Paul T. is a fabulous service manager, not to mention a wonderful human being. Alex is a great technician. His experience and knowledge are superb—but most of all I appreciate his patience and perseverance More

by Charlesrstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan , Alex, technician. 5 stars.

January 30, 2021

Dealership Rating
Employee Rating

Friendly customer service. They took their time to explain in details what my car needed. I felt safe as far as covid protocols. Masks and social distancing. More

by NIKMAROO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 27, 2021

Dealership Rating
Employee Rating

I have complete confidence in my service needs at Duarte Mitsubishi because of the service manager Paul Tokatlyan - always friendly, accommodating, honest, fair. 5 stars. More

by JLH5442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Universal Mitsubishi responded

Thank you so much, It's rewarding to hear Paul has earned your trust. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

January 26, 2021

Dealership Rating
Employee Rating

Armen does a great job of statusing maintenance/repair jobs and recommending the best course of action with no pressure. He's been there for a long time...very experienced. More

by htinla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jan 27, 2021

Universal Mitsubishi responded

Thank you for recognizing Armen's efforts, It's extremely gratifying when we hear customers perspective. We look forward to your next visit. Stay safe, Carlos De La Luz

January 20, 2021

Dealership Rating
Employee Rating

ARMEN is the best! Very helpful and understanding, never pressuring to have unnecessary services. Excellent rapport...Thank you ARMEN! Awesome !Thank you team Univ Mitsubishi. More

by Mittzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jan 23, 2021

Universal Mitsubishi responded

On behalf of Armen and the Service department, thank you. It's rewarding when we hear of the positive experience someone had while visiting us. Stay safe, Carlos De La Luz

January 17, 2021

Dealership Rating
Employee Rating

Your service department is great these guys are so amazing to work with and always helpful in my needs with my car i would not take my car anywhere else thanks service department for everything More

by PDYSON47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Jan 19, 2021

Universal Mitsubishi responded

Thank you so much for the generosity of your words. We appreciate you choosing our Service Department and hope to see more many years to come. Stay safe, Carlos De La Luz

January 13, 2021

Dealership Rating
Employee Rating

Service was great!The nearest dealership is 50 miles Service was great! The nearest dealership is 50 miles from my house! Takes a hour to get there, an hour to get home (or more) plus the time it take More

by Protonic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Armen Yagubyan

Jan 27, 2021

Universal Mitsubishi responded

We are very thankful for your effort to have us service your vehicle. I'm also sorry for the trouble and inconvenience it creates to service your vehicle. Even though your 3.6 Star review does not effect or impact corporate, I 've sent your review for them to read. I understand your emotions, but would hate to loose your business. Stay safe, Carlos De La Luz

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