Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 90

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

March 08, 2020

Dealership Rating
Employee Rating

Paul is a great advisor. Honesty goes a long way in their line of business. Told me was needed vs recommended. He Did not try and high pressure tactics. More

by s8op
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

We understand as a consumer, you have the choice of picking where to have your vehicle serviced. Paul and our staff understand your options and are extremely grateful the opportunity you give us. Thank you, Stay safe, Carlos De La Luz

March 07, 2020

Dealership Rating
Employee Rating

Paul had the best customer service of any worker I've met at a dealer. He was attentive, understanding, and did not appear to have any ulterior motives. More

by B
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Hi B, Paul is very happy to have provided you with such a positive experience! He understands how important our customers are to us. Stay safe, Carlos De La luz

March 06, 2020

Dealership Rating
Employee Rating

Armen and Paul are always very professional, knowledgeable and genuinely interested in making sure you are pleased with your experience. I live 70 miles from this location but work near Duarte a More

by CALEBSHIRK
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Apr 29, 2020

Universal Mitsubishi responded

Thank you for your kind words and the effort you make to have us service your vehicle. Paul and Armen appreciate your every visit Stay safe, Carlos De La Luz

March 04, 2020

Dealership Rating
Employee Rating

My transmission had a problem and Paul was great he figured out what the problem was and he got it fixed with a new part More

by MASTERACE
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

We are very thankful you gave us the opportunity to diagnose and resolve the problem with your vehicle. Count that Paul will always make every effort to help. Stay safe, Carlos De La Luz

March 02, 2020

Dealership Rating
Employee Rating

Paul give me a Great service Every time, he wash my car and replace the parts the my car needs , great price in tires and service More

by Octavio
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Paul understands the importance of driving a clean car and making sure it's in great running order. We appreciate your business. Stay safe, Carlos De La Luz

March 01, 2020

Dealership Rating
Employee Rating

Excellent service. I would take all of my vehicles to this dealership. They took care of my truck when Thorson could not take care of it. More

by FLYING_HIGH
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

So.. So glad Paul was able to diagnose and make repairs to your Truck. I'm sure Paul and our Service Department welcome you bring all your vehicles for them to service. Thank you so much. Stay safe, Carlos De La Luz

March 01, 2020

Dealership Rating
Employee Rating

Great service! They got the job done. They finished a lot quicker then I thought. Car feels great when I took it out of the dealer. More

by ARIEL.VASQUEZ_09
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

There's no better feeling than a well running vehicle. We appreciate and thank you for your business. Stay safe, Carlos De La Luz

March 01, 2020

Dealership Rating
Employee Rating

Paul took excellent care of us. Especially when dealing Paul took excellent care of us. Especially when dealing with an insurance claim. Due to the overnight work, he had Hertz all set up and they were th More

by llslayba
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

We're glad Paul had the opportunity to demonstrate his ability to help. We are thankful and appreciate your business. Stray safe, Carlos De La Luz

February 29, 2020

Dealership Rating
Employee Rating

Your service department is top notch! Paul takes the time to listen to his customers, always finds the answers to all of our questions, and walks us through it step by step. More

by JUSTENEPIERCE
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Justen, thank you for taking the time to express your experience. On behalf of Paul and our entire Staff, again thank you. Stay safe, Carlos De La Luz

February 25, 2020

Dealership Rating
Employee Rating

They were the best they helped me with everything and I thank Paul from the service partment for helping me with everything that my car needed More

by RONE_1026
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

I'm glad Paul and staff gave you the service you deserve. We understand the challenges of finding a good service center. We look forward to your next visit. Stay safe, Carlos De La Luz

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