Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 91

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

February 23, 2020

Dealership Rating
Employee Rating

Like usual the service department and Paul the service manager took car of my car quickly and professionally. If only corporate Mitsubishi showed they care about their customers like This dealerships doe More

by BillyBob
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Hello Billy, I'm glad hear Paul continues to give you the service you deserve. I regret to hear your dislike with how corporate may have handled your situation. I hope you continue visiting us, so Paul can continue to demonstrate our appreciation for your patronage. Stay safe, Carlos De La Luz

February 22, 2020

Dealership Rating
Employee Rating

Great service Paul was amazing answered all my question great customer service great conversation has my car done in great timely manner I give him 5 stars More

by leticia.arvizu
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

We want to simply say, Thank you. Paul and I appreciate your Star review. Stay safe, Carlos De La Luz

February 20, 2020

Dealership Rating
Employee Rating

Great service Fixed right the first time Highly Great service Fixed right the first time Highly recommend these guys Paul and Armen are good people They listen to your problem so they can ge More

by RICHHARO
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

On behalf of Paul and Armen, we appreciate the effort you make to have us address your vehicle needs. Thank you, Carlos De La Luz

February 18, 2020

Dealership Rating
Employee Rating

Great service excellent staff, really recommend, manager Paul goes above and beyond with his customer service, every one heres friendly and organized, thanks to all the staff!! More

by DARKDABBY16
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Paul and our Service Staff, greatly appreciate your patronage. We hope you continue visiting for many years to come. Thank you, Carlos De La Luz

February 18, 2020

Dealership Rating
Employee Rating

My review is for the service dept. Everytime I have taken my Outland for maintenance, they are always so good to me. Great customer service and they never try to tack on unneeded services. I always love deal More

by ABEAIRD14
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian, Dennys Vaca

Apr 29, 2020

Universal Mitsubishi responded

So glad Paul and Armen both give you the Service you deserve. They're masters at servicing only what your vehicle requires. We hope you continue visitng to have them make your vehicle run great. Thank you, Carlos De La Luz

February 18, 2020

Dealership Rating
Employee Rating

Great service center staff. Very helpful. Oil service took a little long but got my 2 Mitsubishi Outlander completed. Would recommend to all looking for service Thanks More

by BRYANKARL22
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

We appreciate your kind words and are grateful for choosing are Service department to take care of your vehicles. Thank you, Carlos De La Luz

February 17, 2020

Dealership Rating
Employee Rating

Paul was very helpful and friendly, as were the mechanics thay took my car. When i walked in i was greeted with a smile and enthusiasm. Everything was a breeze. Ill definitely be coming back for all future More

by SWITZIG
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila , Dennys Vaca

Apr 29, 2020

Universal Mitsubishi responded

We already look forward to your next visit. We'll practice to do everything you deserve to earn another Star review. Thank you, Carlos De La Luz

February 16, 2020

Dealership Rating
Employee Rating

Great service as always. Drive from studio city to get my oil changed passing dozens of oil change shops along the way and always enjoy my time. More

by garympeck
Recommend Dealer
Yes
Apr 29, 2020

Universal Mitsubishi responded

Not enough words to give justice on how much we appreciate your effort to visit us to earn your business. Thank you. Stay safe, Carlos De La Luz

February 15, 2020

Dealership Rating
Employee Rating

I was very surprised by the great customer service I was given. It’s hard to find that level these days. Paul and Armen exceeded my expectations. They were attentive and answered my questions. This will def More

by LNLAPIANA
Recommend Dealer
Yes

Other Employees Tagged: Armen

Apr 29, 2020

Universal Mitsubishi responded

Congratulations on your New Mitsubishi, I'm certain your joy of ownership will equal the experience of your visit. Enjoy your vehicle for many, many years to come and to have the opportunity to service it. Thank you, Stay safe, Carlos De La Luz

February 13, 2020

Dealership Rating
Employee Rating

Paul and the rest of the service team are awesome! We drive a very long way to have our Outlander serviced here! I highly recommend them! More

by Zeede
Recommend Dealer
Yes
May 06, 2020

Universal Mitsubishi responded

On behalf of Team Awesome, we're greatly appreciative of your business. We look forward to your next visit so we may continue giving you exemplary service. Stay safe, Carlos De La Luz

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