Paul Treseler | Page 10

I’ve been a loyal Cadillac service customer at your dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the dealership for many years, and Paul has generally been good over that time. But this recent experience was a complete failure. After repairing the power steering pump, the dealership returned my car without completing the required inspection sticker. Worse, as soon as I drove off, the engine started making a loud ticking noise—like a clock. I immediately brought the car back. They kept it for over a month and finally told me they didn’t want to fix it, claiming it was too hard to source parts. Ironically, I was able to locate the necessary parts myself from a supplier in North Carolina for the last several repairs and even provided them with the contact information. Still, they insisted that if the car needed an engine, it could cost up to $20,000—despite never actually performing a proper diagnostic. That’s completely unacceptable. These 32-valve Northstar engines were installed in millions of Eldorados and xxx models—they’re not rare or hard to find. Cadillac refusing to service its own vehicles is disappointing and reflects poorly on the brand. I came to pick the car up on Saturday, 7/19/2025, and the battery was dead. I was told they couldn’t retrieve the car because the techs were getting ready to leave. I finally got it today and immediately brought it to a local repair shop. You’ve lost my trust and my business. John Danese More

by JOHND13 Verified Customer Verified Customer

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Got an appointment within two days of calling. They were ready for me when I arrived, and the wait time was exceptional. They were ready for me when I arrived, and the wait time was exceptional. More

by DKW25 Verified Customer Verified Customer

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The people who take care of me are, great, but 2 1/2 hours for a oil change and tire rotation, is nuts. I have told you this before, but each time I go it' s a long wait. I don't understand I made my hours for a oil change and tire rotation, is nuts. I have told you this before, but each time I go it' s a long wait. I don't understand I made my appointment for 10:30, why does it take so long. More

by rs12k Verified Customer Verified Customer

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Great service and friendly, helpful staff. Clean and quiet waiting area. Highly recommend the service department. Clean and quiet waiting area. Highly recommend the service department. More

by baileyk0 Verified Customer Verified Customer

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Great service great diagnostics Paul is the Best I’ve been going to Cadillac of Norwood for 15 yrs professional service takes care of it right been going to Cadillac of Norwood for 15 yrs professional service takes care of it right More

by MIKEG1402 Verified Customer Verified Customer

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Pleasant experience my appointment for an oil change and tire rotation was on time and was done in a fair amount of time. tire rotation was on time and was done in a fair amount of time. More

by MICHELE.LOUD Verified Customer Verified Customer

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Great people and great service. Mike and the team are always nice and on point. . Mike and the team are always nice and on point. . More

by RDESLONGCHAMPS Verified Customer Verified Customer

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Loyal customer because of Paul. My warranty has expired but they always treat me well and any repairs are always reasonable. My warranty has expired but they always treat me well and any repairs are always reasonable. More

by MEWBIGDAD88 Verified Customer Verified Customer

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Paul has been my service representative for years and I have always appreciated the attention he has given ton me when I bring my car in for service have always appreciated the attention he has given ton me when I bring my car in for service More

by RWOERNLE Verified Customer Verified Customer

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Paul is amazing he got me out of there in2 hours And I had a muffler and a horn put in. had a muffler and a horn put in. More

by CVARTERESIAN Verified Customer Verified Customer

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