Paula Gaillard | Page 32

Ray Catena Dealership Hospitality was exceptional.Our saleswoman PaulaGaillard was very helpful tolerant and patient with us during our entire decision of obtaining the best choice for us.😍 saleswoman PaulaGaillard was very helpful tolerant and patient with us during our entire decision of obtaining the best choice for us.😍 More

Print

In a word...”Exceptional”. Buying a new car is usually In a word...”Exceptional”. Buying a new car is usually very stressful by itself never mind layering in the COVID-19 situation and basically buying In a word...”Exceptional”. Buying a new car is usually very stressful by itself never mind layering in the COVID-19 situation and basically buying a car virtually and in a remote environment. With Paula supporting us, it was truly a pleasure. We got it all done in with her in record time. She listened intently to our wants and needs then made it happen. Knowing we were also working full time in remote environment and had limited flexibility and time, she struck the perfect balance with our communication. She sent pictures, videos, emails and texts to ensure we had all of the info we needed to make an informed decision, then followed up with thoughtful discussion on the options at times that were convenient for us. We couldn’t be happier with our entire experience with Paula, the entire Ray Catena MB of Edison team and of course our new GLS450. Wouldn’t go anywhere else! More

Print

Excellent experience from both Mercedes Benz and Paula. Took the time to make sure everything was good and I was happy. At the end of the day, everyone left satisfied. Took the time to make sure everything was good and I was happy. At the end of the day, everyone left satisfied. More

Print

Paula did a great job in order to get us the car that we wanted. She understood our needs an budget and made it work. wanted. She understood our needs an budget and made it work. More

Print

After shopping around I ended up having a great experience and purchase dealing with Paula Gaillard. After purchasing my last Mercedes from another dealer, I’m glad I switched over to Ray Catena. H experience and purchase dealing with Paula Gaillard. After purchasing my last Mercedes from another dealer, I’m glad I switched over to Ray Catena. Highly recommend them and especially Paula. More

Print

A Great Experience! I am so happy to own my first Mercedes and I owe it all to Paula! She was very patient, friendly and professional throughout the transaction and after I am so happy to own my first Mercedes and I owe it all to Paula! She was very patient, friendly and professional throughout the transaction and after that! . She even delivered the car to my home during a pandemic and waited until I learned all the features of my new convertible!! I have been a BMW owner for the last 27 years - I did not know what I was missing! Paula was first class!!! More

Print

Paula was very professional and worked it out so I could have the car I really wanted! People met at Ray Catena were very helpful have the car I really wanted! People met at Ray Catena were very helpful More

Print

Great service! Extremely helpful! Paula was available and ready to help anytime. She was willing to work with what I needed and come back with a great offer. ready to help anytime. She was willing to work with what I needed and come back with a great offer. More

Print

True Mercedes Service Paula has been wonderful to work with! I needed to return my leased Mercedes and wished a new one but found the dealership I leased from and another Paula has been wonderful to work with! I needed to return my leased Mercedes and wished a new one but found the dealership I leased from and another unwilling to accept my return during the pandemic. When I called Ray Catena Service to ask about accepting a return, not only did they say yes but it was not conditional on me leasing a new vehicle from them. Just yes, we will help you. If they were going to be this good and I was not a customer, I knew I would have exceptional service if I was. Paula quickly set me up in a new vehicle within my budget and facilitated the return. Could not ask for more! More

Print

Paula G. Is the best. She will guide you from beginning to end. She helped me with a surprise car for my wife. Thank you! to end. She helped me with a surprise car for my wife. Thank you! More

Print