Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney | Page 5

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

Contact Me
4.9
65 Reviews

Dealership Experience

21 yrs, 3 mos

Industry Experience

26 yrs, 5 mos

4.9

65 Reviews

Write a Review

65 Reviews of Paula Mooney

December 05, 2025

Dealership Rating
Employee Rating

Vehicle was there a day before scheduled they hurried threw it and it’s still not fixed I was lied too and I’m disappointed in this ford dealer and now I need to spend more money to get the vehicle fixed More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kayla Rockey , Aliyah Williams 👎

Dec 12, 2025

Kenny Ross Ford South responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 21, 2025

Dealership Rating
Employee Rating

Paula and Kayla and their service team provided extraordinary service. The service issue was diagnosed and corrected in very efficient manner. More

by TSMITH71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Nov 21, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 19, 2025

Dealership Rating
Employee Rating

Extremely helpful and made our experience so easy. Paula was amazing and took care of us so well! More

by MAG.MONAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 15, 2025

Dealership Rating
Employee Rating

Kayla was terrific as always. The work was done quickly and well. I will not take my car anywhere else. More

by skeelp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Nov 19, 2025

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 12, 2025

Dealership Rating
Employee Rating

A mistake had been made at some point in time regarding my brakes and Paula went out of her way to be sure to rectify the situation. More

by Tiffany_72287
Recommend Dealer
Yes

Other Employees Tagged: Ali Duvuvei

Nov 19, 2025

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 30, 2025

Dealership Rating
Employee Rating

Kenny Ross south honored the drivetrain warranty on my f150 . Transmission needed rebuilt/replacement. Service manager Paula Mooney kept me completely updated on the repair process. Well done. More

by HICKORYTOM
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keegan Elliott

Nov 06, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2025

Dealership Rating
Employee Rating

Always able to get an appointment and the team is very helpful. I really like the video they provide of the service and recommendations. More

by BIGBADNATE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Houser

Nov 06, 2025

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 17, 2025

Dealership Rating
Employee Rating

Kayla is always friendly, professional and respectful Will always answer questions in a understandable way Thanx again More

by twchrcencdtc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Oct 22, 2025

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 05, 2025

Dealership Rating
Employee Rating

Service was fantastic, I had a electrical, problem on my Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new c More

by DAVID.MACKIEWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Oct 08, 2025

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 02, 2025

Dealership Rating
Employee Rating

Keagan got me. In and out fast- very pleased- will definitely use again- good work! More

by chuck.yeager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keegan Elliott

Oct 02, 2025

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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