Paula Williams
Paula Williams at Honda of the Avenues

Paula Williams | Page 3

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.9
199 Reviews
4.9

199 Reviews

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199 Reviews of Paula Williams

May 27, 2026

Dealership Rating
Employee Rating

Very helpful, knowledgeable! !!! Easy to work with !!! Would highly recommend her and Honda at the avenues !! More

by tammyjfrd
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 27, 2026

Honda of the Avenues responded

Thank you so much for the kind words and recommendation! We’re so glad you had a great experience and enjoyed working with our team. Thank you for choosing Honda at The Avenues!

May 26, 2026

Dealership Rating
Employee Rating

Easy and pleasant Miss Paula Williams was pleasant and greeted with a smile and helped me throughout the process without any issues or hassle. More

by Murali.aakula
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 27, 2026

Honda of the Avenues responded

Thank you for the kind review! We’re so glad Paula provided an easy and pleasant experience from start to finish. We appreciate your support and thank you for choosing us!

May 26, 2026

Dealership Rating
Employee Rating

Prompt service. Very- detailed and informative Will go back in the future for further maintenance issues. More

by atharkur1
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 27, 2026

Honda of the Avenues responded

Thank you for the kind review! We’re glad you found our service prompt, detailed, and informative. We appreciate your trust and look forward to helping you again in the future!

May 25, 2026

Dealership Rating
Employee Rating

Everything was as scheduled; staff was friendly and well informed And the service was great! More

by jduggar2020
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 27, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad everything went as scheduled and that our team was friendly, well-informed, and provided great service. We appreciate your support!

May 25, 2026

Dealership Rating
Employee Rating

Everything was as scheduled; staff was friendly and well informed And the service was great! More

by jduggar2020
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 27, 2026

Honda of the Avenues responded

Thank you for the great review! We’re glad everything went as scheduled and that our team was friendly, well-informed, and provided great service. We truly appreciate your support!

May 15, 2026

Dealership Rating
Employee Rating

Everything runs smoothly at this dealership; great experience and love having female service advisors It can be pricey but you get what you pay for and I'm satisfied with my experience More

by laurenaziz
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re happy to hear you had a smooth experience and appreciate your kind words about our team. We truly value your support and look forward to seeing you again!

May 12, 2026

Dealership Rating
Employee Rating

Paula Williams is the best! ! Always there to help and explain the situation. I'm so glad I changed from Coggin to you guys!! More

by mascir04
Recommend Dealer
Yes

Other Employees Tagged: Paula Williams

May 18, 2026

Honda of the Avenues responded

Thank you for the amazing review! We’re so glad Paula has been helpful and taken great care of you. We truly appreciate your trust in us and are happy to have you as part of our family!

May 07, 2026

Dealership Rating
Employee Rating

They book too many appointments at the same time, took 2 1/2 hours to puncture a small hole. About 40 people all waiting at the same time. Is enough of a frustration to make me consider not purchasing a Hon More

by kat101424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 08, 2026

Honda of the Avenues responded

Thank you for your feedback. I’m very sorry to hear about the extended wait time during your visit. We understand how frustrating it can be when multiple customers are scheduled at the same time and service takes longer than expected, especially for what seemed like a minor repair. While we do our best to accommodate every guest as efficiently as possible, there are times when workflow and unexpected delays can impact timing. We appreciate you bringing your experience to our attention and giving us the opportunity to address your concerns. We truly appreciate you choosing us for your service needs and hope we have the opportunity to provide you with a better experience in the future. Crista Poynor Service Director

May 07, 2026

Dealership Rating
Employee Rating

Great job on the communication about car problems and getting car ‘s maintenance done in same day. More

by KARENTSARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Lewis, James Besemer

May 18, 2026

Honda of the Avenues responded

Thank you for the great review! We’re so glad the communication was clear and that we could get your maintenance completed the same day. We truly appreciate your support and look forward to seeing you again!

May 06, 2026

Dealership Rating
Employee Rating

This location is lucky to have a woman like Laura. Location is Clean, Efficient, & amazing hospitality. More

by Xsweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

May 06, 2026

Honda of the Avenues responded

Thank you for your kind words! We’re glad Laura provided a great experience and that you enjoyed our clean facility and hospitality. We appreciate your feedback and hope to earn that 5th star on your next visit!

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