Paulette Davy | Page 6

Buyer Beware!! 5 Stars for Railroading People I think this is one of the worst places you can go to. They will railroad you into buying a car from them. Well I can only speak from MY experience. I I think this is one of the worst places you can go to. They will railroad you into buying a car from them. Well I can only speak from MY experience. I went online see what specials they had and I was contacted by numerous companies. A nice lady name Paulette contacted me and told me to come in to see what specials they had. I informed her that I was only looking at the time. I went in and she introduced me to this sales guy "WES." I told Wes straight out that i'm only looking around to get price quotes at this time and that I had other places that I had appointments to check out. I told him what my max would be and I wanted to see stuff within that budget. He said no problem and told me to put my info in the system so he'll know what he's working with. He had me test drive a car to see what I thought. I told him that it was ok but I actually would like to know if the CHR is in my budget. He told me don't worry your approved for the 0% and it'll fit in my budget. I said ok that's great just let me know what everything would be and i'll look it over later with my Father since he couldn't be here and get back to you. He asked me what insurance co was i with and if I had my insurance card with me? I said yes I keep it with me. He said he was seeing if my insurance would cover one of these new vehicles, since my car is a 2004. I thought wow that's nice of you. My sister and I kept asking him, like how much would this run me, so we could get out of there to make it elsewhere. Then this manager comes out and sits with me and say well for the car it could cost around xyz, and I told him and WES that no that was above my budget and I couldn't afford it, and they said what am I afraid of? I told them late payment or better yet REPO. He said well If you qualify for 0% then I would get it down. I said well Wes already said that I qualified, but i'm NOT looking to buy tonight anyway. He said ok and walked away. My sister asked Wes when can we get the quote so we could get out of here? He said to just hold on a little longer that the young lady in the office wanted to show me what the breakout would be. Then he said here are your keys. I said why are you giving me keys. I'm not buying tonight, and he just smiled. My sister said he's just joking. My sister said what she got the 0% and they got it to her budget or something? WES said yup. I said well that's great if I qualify for the car than I should definitely qualify for the truck. Wes said yes! The next thing I know Wes is saying the young lady is ready for you. I go in and this girl Yanira said this is what your monthly payment is. It was almost $100 OVER what I told the manager I could never afford. I said oh wow why would it be so much? I can't afford that so I don't need your quote. She said no this is your car. My sister and I look at each other and said what do you mean? She said well you didn't qualify for the 0% and we did a hard inquiry on you for a loan already to your credit and you won't qualify any place else before two years, if you keep in mind that you keep up all of your bills in that time. I said I didn't tell you to process a loan for me. I was only getting a quote. She said that you wouldn't still be here if you didn't want a car, and if you go any other place you will be paying the same price for a cheaper car. I said you can't do that. I'll just call to check and see my credit score is not still 700 when I just checked it 3-4 weeks ago. She said I wouldn't do that if I was you. Your little credit karma score is different than a hard inquiry for a loan. I said I don't even want this car I actually liked the CHR better if I was going to get something. I said well Im just going to turn it right back over to you right now. She said you can't, once she printed the papers the value of the car went down 33%. I told her I never told her or WES to print those paper. I told her that this is HORRIBLE what you all just pulled. She said a word to the wise, next time don't give them all of your info up front and SMILED. I let her know that I gave it under the false impression that I had to put that info in to get the quote. I don't know what the manager name is that I spoke with, but I think all three of them are EXTREMELY Horrible Individuals. Although they scammed me. GOD HAS THE LAST WORD. In My Opinion, WES RICHARDS is a LIAR, a FAKE, and a FRAUD! I would hate to think of what you would have done Wes, had this been your granddaughter you spoke of!! I have no idea where or how anything works, since nothing was explained to me. The car has this loud wind sound like a window is down somewhere even though they're up when you're driving..WOW I'm so HAPPY for all of you who had a positive impression with Toyota of Westbury, but I can't say that I did..... More

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The Ease of Buying a Car with Bernie Anatra Within my Family we have now purchased or leased eight cars and SUVs at Westbury Toyota and the last five were with Bernie Anatra as our Salesman, he Within my Family we have now purchased or leased eight cars and SUVs at Westbury Toyota and the last five were with Bernie Anatra as our Salesman, he is a perfect gentleman and we don't get the run around. Bernie completely explains all the features of the car to my wife and I every time More

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Westbury Toyota is a Family you WANT to be a part of!!!!!! Every car I buy the experience gets better and better! Julian is the nicest and most effective manager I have ever dealt with. His F & I expertise, Every car I buy the experience gets better and better! Julian is the nicest and most effective manager I have ever dealt with. His F & I expertise, knowledge of the car business and ability to just know what people want is AMAZING!!!!!!!! My sister from another mister, Paulette Davy, what would i ever do without you!!! My salesman Jay was so honest , personable and just really NICE!!!! this is my 10th car from Westbury Toyota and I will NEVER go anywhere else!!!! I LOVE YOU GUYS!!!! More

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Great experience Ralston Dunn helped me through the purchase of the car I wanted even I had to come from Michigan. He went out of his way to make sure I loved the car Ralston Dunn helped me through the purchase of the car I wanted even I had to come from Michigan. He went out of his way to make sure I loved the car and had everything ready when I arrived. He even brought his personal car to the train to get me to the dealership. I would recommend him and this dealership anyday. More

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Good deal. Very happy to have had worked with carlos, Everett and paulette. Westbury toyota you guys have some hard working employees. Thanks guys but I worked j Very happy to have had worked with carlos, Everett and paulette. Westbury toyota you guys have some hard working employees. Thanks guys but I worked just as hard as you guy's lol. More

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Totally Amazing.!!! Well where do I start when I first got there I have to admit I was suspicious I thought that they would take advantage and try to sell me the most pri Well where do I start when I first got there I have to admit I was suspicious I thought that they would take advantage and try to sell me the most priciest car but it turned out that these were the most amazing, kindest, personable people that I have met they made the experience wonderful they were not pushy or hurried this gentleman took his time he walked me through it step-by-step explained everything in detail between Paulette Davy that I spoke to to schedule my appointment with Mr Trevor My overall experience was educational and wonderful I feel confident in what they spoke about and I know that if I have any questions that I can always go back and speak to them amazing experience would recommend them to everyone More

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Great experience with our new lease!!! Bernie Anatra did a fantastic job with us! We were turning in our Scion tC after 3 years and weren't sure what to do. Bernie guided us through several Bernie Anatra did a fantastic job with us! We were turning in our Scion tC after 3 years and weren't sure what to do. Bernie guided us through several options and we finally decided to start a new lease with a Corolla. He fought to get us the best deal possible and we were very happy with his effort!!! On the day we picked up the Corolla, Bernie was very helpful again, going over all of the car's features in great detail and even paired my cell phone! He was also very helpful in taking care of our lease return and setting us up with Luis to sign all the papers. He did an excellent job--we are very happy with our car and the experience with Westbury Toyota! More

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Painless This was a good experience. They were reasonable and fairly fast in the transaction. The salesman showed me car and went through all the features. It This was a good experience. They were reasonable and fairly fast in the transaction. The salesman showed me car and went through all the features. It was painless. More

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The Customer is Not always right! I am writing about my recent car buying experience. I don’t believe that the customer is always right; but I do believe that the customer should be tr I am writing about my recent car buying experience. I don’t believe that the customer is always right; but I do believe that the customer should be treated professionally with dignity and respect. What could have been a pain-free experience for your dealership and for me turned out to be a experience I would not wish upon anyone. First of all, while searching on the Internet I saw the vehicle of my dreams that happened to be at Westbury Toyota -- more than 1,000 miles from me. Despite that, I went to my credit union and secured the financing to purchase the vehicle. I interacted with a salesperson at Westbury, explained my situation and that I'd be flying in with a check from my credit union to purchase the vehicle. After discussing that, I booked my flight and made plans to travel from the Kansas City, Missouri area to Westbury to purchase the vehicle on January 9, 2016. I won’t bore you with every detail but the lack of professionalism started with Anthony Antonetti. He refused to help me complete the transaction and would not accept the check from Mazuma Credit Union. I had researched the process of purchasing a car in New York and moving it to Kansas and tried to explain to him how it would go to the lien holder on the title, the paying of sales tax, and about registration requirements. Even if he wasn't familiar with the credit union, the check, or the registration process in Kansas, instead of discussing with me he shut me down. I asked to speak to the manager and Julian Gonzalez came to his office. I explained to Anthony and Julian the procedures for paying sales tax and registering the car in the state of Kansas. Julian’s response to me and I paraphrase; “that he is sure I am a professional in my job and know what I am doing and they are professionals and know what they are doing.” They both were adamant on how it was done in the state of New York and were stuck on that. I actually ended up leaving that same day without the vehicle. Not what I thought I'd be doing, but I soon was on the Long Island RR and having to make quick plans, I incurred hotel expense and spend additional dollars to fly home. Even with all that, I did not give up. After numerous conversations with the employees of the New York DMV and after further online research with the state of New York, I again faxed information from the state of NEW YORK AND from the KANSAS DMV on the collection of sales tax and registering the vehicle to your management team. Their response was as follows, verbatim from an e-mail dated 1/14/16 from Anthony: “My manager Julian said if you don’t my comply the way we instructed you .We don’t want to do the DEAL.” I am Navy veteran with over 25 years of service to this country including Viet Nam and Operation Desert Storm. Believe me; I understand an order and complying. But is this really the way to treat a customer who is trying to purchase a car from your dealership? The fact is that I did want the car and was looking for them to look at the information I faxed to them and to effectively/professionally communicate with me. I took the high road and wrote back wanting to make sure to "comply" as instructed. I then flew back to New York City and returned to Westbury Toyota on Saturday January 16, 2016 to purchase the vehicle from your dealership. No apologies were offered or courtesies provided as I gave Anthony everything he requested. However, we have since learned that he completely complicated the transaction. The bottom line is the sales tax DID NOT have to be paid at the time of purchase. As I said to him on my first visit, the registration physically takes place in the state of Kansas and the lien holder is attached to the title at the time of registration. In working to clear everything, I owe thanks to Iris Jackson who researched and set things straight. This debacle from the management team of your dealership cost me an additional $1,500.00 in flights and travel, time and stress all because I pursued purchasing my dream car from you. I know I had options, but it really should not have been this difficult and unpleasant. The lack of courtesy, respect and professionalism was shocking. There still remains the $37.50 that has not been refunded to me. More

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2016 Rav4 at Westbury Toyota Had a good experience at Westbury Toyota. Was greated at the door and went home with a new Rav4. Joe went over everything with me before I signed the Had a good experience at Westbury Toyota. Was greated at the door and went home with a new Rav4. Joe went over everything with me before I signed the papers. Answered all questions. More

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