Paulette Davy | Page 6

The Ease of Buying a Car with Bernie Anatra Within my Family we have now purchased or leased eight cars and SUVs at Westbury Toyota and the last five were with Bernie Anatra as our Salesman, he Within my Family we have now purchased or leased eight cars and SUVs at Westbury Toyota and the last five were with Bernie Anatra as our Salesman, he is a perfect gentleman and we don't get the run around. Bernie completely explains all the features of the car to my wife and I every time More

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Westbury Toyota is a Family you WANT to be a part of!!!!!! Every car I buy the experience gets better and better! Julian is the nicest and most effective manager I have ever dealt with. His F & I expertise, Every car I buy the experience gets better and better! Julian is the nicest and most effective manager I have ever dealt with. His F & I expertise, knowledge of the car business and ability to just know what people want is AMAZING!!!!!!!! My sister from another mister, Paulette Davy, what would i ever do without you!!! My salesman Jay was so honest , personable and just really NICE!!!! this is my 10th car from Westbury Toyota and I will NEVER go anywhere else!!!! I LOVE YOU GUYS!!!! More

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Great experience Ralston Dunn helped me through the purchase of the car I wanted even I had to come from Michigan. He went out of his way to make sure I loved the car Ralston Dunn helped me through the purchase of the car I wanted even I had to come from Michigan. He went out of his way to make sure I loved the car and had everything ready when I arrived. He even brought his personal car to the train to get me to the dealership. I would recommend him and this dealership anyday. More

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Good deal. Very happy to have had worked with carlos, Everett and paulette. Westbury toyota you guys have some hard working employees. Thanks guys but I worked j Very happy to have had worked with carlos, Everett and paulette. Westbury toyota you guys have some hard working employees. Thanks guys but I worked just as hard as you guy's lol. More

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Totally Amazing.!!! Well where do I start when I first got there I have to admit I was suspicious I thought that they would take advantage and try to sell me the most pri Well where do I start when I first got there I have to admit I was suspicious I thought that they would take advantage and try to sell me the most priciest car but it turned out that these were the most amazing, kindest, personable people that I have met they made the experience wonderful they were not pushy or hurried this gentleman took his time he walked me through it step-by-step explained everything in detail between Paulette Davy that I spoke to to schedule my appointment with Mr Trevor My overall experience was educational and wonderful I feel confident in what they spoke about and I know that if I have any questions that I can always go back and speak to them amazing experience would recommend them to everyone More

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Great experience with our new lease!!! Bernie Anatra did a fantastic job with us! We were turning in our Scion tC after 3 years and weren't sure what to do. Bernie guided us through several Bernie Anatra did a fantastic job with us! We were turning in our Scion tC after 3 years and weren't sure what to do. Bernie guided us through several options and we finally decided to start a new lease with a Corolla. He fought to get us the best deal possible and we were very happy with his effort!!! On the day we picked up the Corolla, Bernie was very helpful again, going over all of the car's features in great detail and even paired my cell phone! He was also very helpful in taking care of our lease return and setting us up with Luis to sign all the papers. He did an excellent job--we are very happy with our car and the experience with Westbury Toyota! More

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Painless This was a good experience. They were reasonable and fairly fast in the transaction. The salesman showed me car and went through all the features. It This was a good experience. They were reasonable and fairly fast in the transaction. The salesman showed me car and went through all the features. It was painless. More

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The Customer is Not always right! I am writing about my recent car buying experience. I don’t believe that the customer is always right; but I do believe that the customer should be tr I am writing about my recent car buying experience. I don’t believe that the customer is always right; but I do believe that the customer should be treated professionally with dignity and respect. What could have been a pain-free experience for your dealership and for me turned out to be a experience I would not wish upon anyone. First of all, while searching on the Internet I saw the vehicle of my dreams that happened to be at Westbury Toyota -- more than 1,000 miles from me. Despite that, I went to my credit union and secured the financing to purchase the vehicle. I interacted with a salesperson at Westbury, explained my situation and that I'd be flying in with a check from my credit union to purchase the vehicle. After discussing that, I booked my flight and made plans to travel from the Kansas City, Missouri area to Westbury to purchase the vehicle on January 9, 2016. I won’t bore you with every detail but the lack of professionalism started with Anthony Antonetti. He refused to help me complete the transaction and would not accept the check from Mazuma Credit Union. I had researched the process of purchasing a car in New York and moving it to Kansas and tried to explain to him how it would go to the lien holder on the title, the paying of sales tax, and about registration requirements. Even if he wasn't familiar with the credit union, the check, or the registration process in Kansas, instead of discussing with me he shut me down. I asked to speak to the manager and Julian Gonzalez came to his office. I explained to Anthony and Julian the procedures for paying sales tax and registering the car in the state of Kansas. Julian’s response to me and I paraphrase; “that he is sure I am a professional in my job and know what I am doing and they are professionals and know what they are doing.” They both were adamant on how it was done in the state of New York and were stuck on that. I actually ended up leaving that same day without the vehicle. Not what I thought I'd be doing, but I soon was on the Long Island RR and having to make quick plans, I incurred hotel expense and spend additional dollars to fly home. Even with all that, I did not give up. After numerous conversations with the employees of the New York DMV and after further online research with the state of New York, I again faxed information from the state of NEW YORK AND from the KANSAS DMV on the collection of sales tax and registering the vehicle to your management team. Their response was as follows, verbatim from an e-mail dated 1/14/16 from Anthony: “My manager Julian said if you don’t my comply the way we instructed you .We don’t want to do the DEAL.” I am Navy veteran with over 25 years of service to this country including Viet Nam and Operation Desert Storm. Believe me; I understand an order and complying. But is this really the way to treat a customer who is trying to purchase a car from your dealership? The fact is that I did want the car and was looking for them to look at the information I faxed to them and to effectively/professionally communicate with me. I took the high road and wrote back wanting to make sure to "comply" as instructed. I then flew back to New York City and returned to Westbury Toyota on Saturday January 16, 2016 to purchase the vehicle from your dealership. No apologies were offered or courtesies provided as I gave Anthony everything he requested. However, we have since learned that he completely complicated the transaction. The bottom line is the sales tax DID NOT have to be paid at the time of purchase. As I said to him on my first visit, the registration physically takes place in the state of Kansas and the lien holder is attached to the title at the time of registration. In working to clear everything, I owe thanks to Iris Jackson who researched and set things straight. This debacle from the management team of your dealership cost me an additional $1,500.00 in flights and travel, time and stress all because I pursued purchasing my dream car from you. I know I had options, but it really should not have been this difficult and unpleasant. The lack of courtesy, respect and professionalism was shocking. There still remains the $37.50 that has not been refunded to me. More

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2016 Rav4 at Westbury Toyota Had a good experience at Westbury Toyota. Was greated at the door and went home with a new Rav4. Joe went over everything with me before I signed the Had a good experience at Westbury Toyota. Was greated at the door and went home with a new Rav4. Joe went over everything with me before I signed the papers. Answered all questions. More

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A Very Happy Customer I recently bought my 4th Toyota Camry at Westbury Toyota. This actually is the 3rd Camry I bought at this dealership. I called for an appointment a I recently bought my 4th Toyota Camry at Westbury Toyota. This actually is the 3rd Camry I bought at this dealership. I called for an appointment and when I arrived at the dealership I was met by Paulette Davey. She then assigned Sean Evans to be my salesperson. Sean was great from the beginning of the negotiating process to the delivery process. There was no pressure with Sean. He answered all my questions and was able to get me a great deal on a 2016 Camry. Sean was also great when I came to pick up my new car. He explained everything I needed to know about the car. I was very happy with having Sean as my Salesperson. I give Sean and Westbury Toyota an E for excellence. I also want to say my experience with Paulette Davy and Luis Valdez was wonderful, too. More

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