Peggy Martinez | Page 15

Excellent and timely service. Glad they have a shuttle for rides home. Front desk staff very good at listening and explaining. Pricey, as most dealerships are. But there is good f Glad they have a shuttle for rides home. Front desk staff very good at listening and explaining. Pricey, as most dealerships are. But there is good follow up. Clean service area. More

by LYNNPETERS622 Verified Customer Verified Customer

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Good service and good communication. Service center was totally remodeled years ago since I bought my older car. Looks a lot better Service center was totally remodeled years ago since I bought my older car. Looks a lot better More

by cocoablini Verified Customer Verified Customer

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I had a great time experience and only trust this crew with my car, thanks! with my car, thanks! More

by CLIDVM Verified Customer Verified Customer

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Albany Subaru went above and beyond to fix my defective radio. And they did it fast. I was told I would have to wait two months but they were able to replace it in two weeks! radio. And they did it fast. I was told I would have to wait two months but they were able to replace it in two weeks! More

by mthwaites Verified Customer Verified Customer

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I would like to put in a commendation for your employee Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February Michael Douglas, who drove the shuttle today to pick me up from my home and bring me back to the service center to pick up my car, Tuesday, February 13, 2024 at approximately 1:00 p.m. While we were driving on 580 eastbound between the Bayview and Central Avenue exits, a man driving a silver BMW got behind us driving too fast. Michael was going about 60-65 in the fast lane and the man in the BMW was probably going around 80. Apparently we weren’t going fast enough because the man started tailgating, and then recklessly pulled in front of us and slowed to about 50 miles an hour while shaking his fist and giving Michael the finger. The BMW driver was obviously trying to pick a road rage fight, but Michael wasn’t having any of it. He kept the shuttle van speed steady and didn’t engage with the other driver. The BMW driver then sped off. Michael said, “he must be having a really bad day,” and we laughed about it. I was so impressed with Michael’s calm demeanor and professional driving skills that I felt compelled to share this story with you. Michael is an exemplary employee, and I’m glad he was my Shuttle Driver today. Once back at the shop, Peggy Martinez did such a good job explaining everything that had been inspected and fixed on my car, and made recommendations to get two of my tires immediately replaced, since the edges were balding. I'm getting that done today by my Tire guy, since I'm leaving for a 1,000+ mile road trip tomorrow. Overall, every employee at Albany Suburu Service Department I dealt with is friendly and professional, and best of all, laughed at my silly jokes, like: Two Jumper Cables walk into a bar, and the bartender says, "You guys better not be starting something!" :D More

by KGB.SF63 Verified Customer Verified Customer

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The service provided was solid, though timing for my day was not ideal. It was a rush to get the car dropped off and get to work on time. They stated they needed all day with the car. They finished in about was not ideal. It was a rush to get the car dropped off and get to work on time. They stated they needed all day with the car. They finished in about 2 hours. More

by beh2 Verified Customer Verified Customer

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Peggy provides the best customer service and is a wonderful asset. She listens intently and is trustworthy. wonderful asset. She listens intently and is trustworthy. More

by angmartinez1775 Verified Customer Verified Customer

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Attentive fair resourceful staff who found a way to solve a tricky problem of a key fob that wouls not open a tricky problem of a key fob that wouls not open More

by Laura Peck Verified Customer Verified Customer

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They always do a great job with my maintenance and the staff is very competent. staff is very competent. More

by cjiams Verified Customer Verified Customer

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Peggy was super-baru! ! She was very helpful and thoughtful and assisted us with several details. Plus she has a pleasant personality which made the whole experience enjoya ! She was very helpful and thoughtful and assisted us with several details. Plus she has a pleasant personality which made the whole experience enjoyable. More

by donnaschruben Verified Customer Verified Customer

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