Penny Holland | Page 4

Exceptional Experience Katherine Smith and Tony Betancourt helped to provide me with an exceptional service experience as always. Thanks for all that you do! I will be back Katherine Smith and Tony Betancourt helped to provide me with an exceptional service experience as always. Thanks for all that you do! I will be back More

by WYLLDICKENSON Verified Customer Verified Customer

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Service was great However, I don't believe the issue with my vehicle has been resolved. I am about to call the dealership now to let them know that the sound is still However, I don't believe the issue with my vehicle has been resolved. I am about to call the dealership now to let them know that the sound is still there. That's the reason that I took it there to be services More

by pamcbaker1 Verified Customer Verified Customer

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Great experience Very professional sales individual. Took the time to answer all my questions and concerns. Set up test drive in a timely manner. Was considerate of Very professional sales individual. Took the time to answer all my questions and concerns. Set up test drive in a timely manner. Was considerate of my time constraints due to living away from Atlanta. Wasn’t able to obtain the actual vehicle that I wanted. Limited selection, but not the sales associate’s fault. Dealership wanted to sell vehicle on lot, rather than obtaining it from another dealership. More

by ldiera Verified Customer Verified Customer

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Sales Experience Best new car buying experience I have ever had. Duffy and Wyll made a great team, the GM called me and introduced himself. It was a very good experien Best new car buying experience I have ever had. Duffy and Wyll made a great team, the GM called me and introduced himself. It was a very good experience. More

by dwhorner Verified Customer Verified Customer

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Great deal; efficient closing I purchased @nd financed a certified, pre owned vehicle and found that I obtained a good deal and fair financing transaction at Jim Ellis Porsche. I purchased @nd financed a certified, pre owned vehicle and found that I obtained a good deal and fair financing transaction at Jim Ellis Porsche. More

by DANG3264 Verified Customer Verified Customer

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Great team work! I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding sales service! More

by ATLASCRP Verified Customer Verified Customer

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New Panamera The entire team at Porsche Atlanta Perimeter made it a joy to take delivery of my new Panamera 4 E-Hybrid. Thank you I am loving my new wheels The entire team at Porsche Atlanta Perimeter made it a joy to take delivery of my new Panamera 4 E-Hybrid. Thank you I am loving my new wheels More

by billotten Verified Customer Verified Customer

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Brent was professional and expedient There were no major delays of the process. The reasons for a 4 instead of a 5 were, for one, I was promised a couple of jackets. Just found out that There were no major delays of the process. The reasons for a 4 instead of a 5 were, for one, I was promised a couple of jackets. Just found out that you will not be giving me what was promised. Second, the communication regarding delivery was not as precise as I would have preferred. I didn't know the day it was being delivered until the day before and had to make special arrangements. More

by sako Verified Customer Verified Customer

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Lack of customer service and follow-up I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales and finance departments fell short. I presented the proper pre-approved paperwork and contact info, and signed all the necessary document to secure the purchase and for you all to receive the payment. My bank cleared the funds on 8/9/18, but after multiple follow-ups from me, I didn't get an answer from your sales and finance department until this week. I felt like your dealership customer service is lacking and verfiying the check clearance wasn't a priority. There were statements made to me such as "not sure about your type of pre-approval, do you want to finance with us" "we prefer a certified check" before I was allowed to test drive the Macan. Once it was reviewed by your finance rep, everything was in order from me and my bank. After I signed the documents and check, I was told "we will deposit check tonight"(8/6/18/) "we should hear something by Thursday or Friday". Once I left and verified the check clearance with my bank on 8/9/18 and shared info with sales and finance, I was told "we are waiting on your bank", 'we thought it was going to be a wire transfer". I got excuses instead of proactive action like checking verification and calling me back the same day with a response. I could have chosen anywhere to purchase my Macan but I came to your dealership hoping for a good experience and walking out with my new Macan. Instead, I was told "I'm doing you a favor." Actually, my purchase profits you all. On a positive note, your parts department assisted me in customizing my purchase. Anthony and John shared info and cost for mats with red stitching, customizing the wheel color and painting the calipers red. John went above and beyond in ordering mats and getting them the next day and sharing photos via email. He also sent me a detailed invoice on all the charges-labor and parts for wheels and calipers. Info allowed my to make an informed decision and go forward with customizing my Macan. I appreciate John's help. More

by bbrown Verified Customer Verified Customer

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Great experience Alex Bouquet was friendly, knowledgeable and passionate about Porsche! He did not pressure us and went “over and beyond” to make us happy. He drove o Alex Bouquet was friendly, knowledgeable and passionate about Porsche! He did not pressure us and went “over and beyond” to make us happy. He drove over to our home to get my trade in car. My husband and I felt as if we have known Alex for years. He has been great to follow up with me after my purchase to make sure that I know all of the features of my new Macan. More

by libbyspatrick Verified Customer Verified Customer

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