Penny Holland | Page 4
Senior Client Communications Manager
Porsche Atlanta Perimeter
4006 Carver Drive
Atlanta, GA 30360
Penny was born and raised in North Carolina and has been a loyal member of the Jim Ellis family for over five years. She started out as a Client Loyalty Specialist and has since become the Senior Client Communications Manager for Porsche Atlanta Perimeter. Working closely with the mangers and sales reps from training to everyday affairs, Penny is there every step of the way and is an important part of the Porsche team! In her spare time, Penny enjoys reading, and spending time with family.
Read moreDealership Experience
15 yrs
Languages Spoken
English
43 Reviews
Write a Review43 Reviews of Penny Holland
February 12, 2019
Exceptional Experience Katherine Smith and Tony Betancourt helped to provide me with an exceptional service experience as always. Thanks for all that you do! I will be back Katherine Smith and Tony Betancourt helped to provide me with an exceptional service experience as always. Thanks for all that you do! I will be back More
Other Employees Tagged: Michael McGregor, Duffy Elliott , Steven Dooley, Cole Gardner, Ryan McIntyre, Eric Mihelich, Chad Pierce, Chris Treadwell
January 21, 2019
Service was great However, I don't believe the issue with my vehicle has been resolved. I am about to call the dealership now to let them know that the sound is still However, I don't believe the issue with my vehicle has been resolved. I am about to call the dealership now to let them know that the sound is still there. That's the reason that I took it there to be services More
December 29, 2018
Great experience Very professional sales individual. Took the time to answer all my questions and concerns. Set up test drive in a timely manner. Was considerate of Very professional sales individual. Took the time to answer all my questions and concerns. Set up test drive in a timely manner. Was considerate of my time constraints due to living away from Atlanta. Wasn’t able to obtain the actual vehicle that I wanted. Limited selection, but not the sales associate’s fault. Dealership wanted to sell vehicle on lot, rather than obtaining it from another dealership. More
Other Employees Tagged: Gerry Fazzari, William Dickenson
December 19, 2018
Sales Experience Best new car buying experience I have ever had. Duffy and Wyll made a great team, the GM called me and introduced himself. It was a very good experien Best new car buying experience I have ever had. Duffy and Wyll made a great team, the GM called me and introduced himself. It was a very good experience. More
Other Employees Tagged: Duffy Elliott , Eric Mihelich, Wyll Dickenson
November 29, 2018
Great deal; efficient closing I purchased @nd financed a certified, pre owned vehicle and found that I obtained a good deal and fair financing transaction at Jim Ellis Porsche. I purchased @nd financed a certified, pre owned vehicle and found that I obtained a good deal and fair financing transaction at Jim Ellis Porsche. More
Other Employees Tagged: Alex Bouquet
October 13, 2018
Great team work! I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding I had a wonderful experience for purchased Panamera 4S with Roman and Duffy. They were very awesome and helpful for my issues. Extremely outstanding sales service! More
Other Employees Tagged: Michael McGregor, Duffy Elliott , Steven Dooley, Roman Williams
October 08, 2018
New Panamera The entire team at Porsche Atlanta Perimeter made it a joy to take delivery of my new Panamera 4 E-Hybrid. Thank you I am loving my new wheels The entire team at Porsche Atlanta Perimeter made it a joy to take delivery of my new Panamera 4 E-Hybrid. Thank you I am loving my new wheels More
Other Employees Tagged: Brandon Matsumoto , Steven Dooley, Ryan McIntyre
October 05, 2018
Brent was professional and expedient There were no major delays of the process. The reasons for a 4 instead of a 5 were, for one, I was promised a couple of jackets. Just found out that There were no major delays of the process. The reasons for a 4 instead of a 5 were, for one, I was promised a couple of jackets. Just found out that you will not be giving me what was promised. Second, the communication regarding delivery was not as precise as I would have preferred. I didn't know the day it was being delivered until the day before and had to make special arrangements. More
Other Employees Tagged: Michael McGregor, Duffy Elliott , Brent who I believe is no longer there
August 17, 2018
Lack of customer service and follow-up I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales I drove 4hrs from Alabama to purchase a Porsche Macan on 8/6/18 with a pre-approved amount from my bank. As a consumer, I did my part, but your sales and finance departments fell short. I presented the proper pre-approved paperwork and contact info, and signed all the necessary document to secure the purchase and for you all to receive the payment. My bank cleared the funds on 8/9/18, but after multiple follow-ups from me, I didn't get an answer from your sales and finance department until this week. I felt like your dealership customer service is lacking and verfiying the check clearance wasn't a priority. There were statements made to me such as "not sure about your type of pre-approval, do you want to finance with us" "we prefer a certified check" before I was allowed to test drive the Macan. Once it was reviewed by your finance rep, everything was in order from me and my bank. After I signed the documents and check, I was told "we will deposit check tonight"(8/6/18/) "we should hear something by Thursday or Friday". Once I left and verified the check clearance with my bank on 8/9/18 and shared info with sales and finance, I was told "we are waiting on your bank", 'we thought it was going to be a wire transfer". I got excuses instead of proactive action like checking verification and calling me back the same day with a response. I could have chosen anywhere to purchase my Macan but I came to your dealership hoping for a good experience and walking out with my new Macan. Instead, I was told "I'm doing you a favor." Actually, my purchase profits you all. On a positive note, your parts department assisted me in customizing my purchase. Anthony and John shared info and cost for mats with red stitching, customizing the wheel color and painting the calipers red. John went above and beyond in ordering mats and getting them the next day and sharing photos via email. He also sent me a detailed invoice on all the charges-labor and parts for wheels and calipers. Info allowed my to make an informed decision and go forward with customizing my Macan. I appreciate John's help. More
Other Employees Tagged: Anthony Jones, Chris Treadwell, Roman Williams, Carol Duster
August 01, 2018
Great experience Alex Bouquet was friendly, knowledgeable and passionate about Porsche! He did not pressure us and went “over and beyond” to make us happy. He drove o Alex Bouquet was friendly, knowledgeable and passionate about Porsche! He did not pressure us and went “over and beyond” to make us happy. He drove over to our home to get my trade in car. My husband and I felt as if we have known Alex for years. He has been great to follow up with me after my purchase to make sure that I know all of the features of my new Macan. More
Other Employees Tagged: Michael McGregor , Alex Bouquet, Isaac Robles, Brian Westbrook

