Pernell Harrigin | Page 69

The salesman Jay was excellent. He's a smart rep he knows not to push and has lots of experience. The dealership itself was good had a good selection but the finance guy was less than genuine, in my opinion. not to push and has lots of experience. The dealership itself was good had a good selection but the finance guy was less than genuine, in my opinion. He kept pushing over and over and over again the extended warranty all the while saying.... I'm not trying to push you. When I said no about five times he kept at it ask me why I would make this decision? My wife who does not like confrontation was upset I just wanted to get out of there so she goes ahead and decides to take one of the plans. On the way home she told me how bad she felt so I let the dealership know I wanted the deal rewritten without the warranty.... And they did that. The price for the car was reasonable but like many dealerships they charge a large dealer fee and of course those dealer fees are nothing but pure profit charging for things they should already do anyway like cleaning the car when it's come onto the lot cetera. So while I would recommend this dealership I would say to go into their finance office with caution. More

by shoppercopper Verified Customer Verified Customer

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Salesman & finance very courteous My Salesman Paul Pavletic was very helpful and really very honest with me. My car lease was up & he recommended me buy my car, as the mileage was My Salesman Paul Pavletic was very helpful and really very honest with me. My car lease was up & he recommended me buy my car, as the mileage was low & the car in perfect condition. He looked into me buying a new car & really but encouraged to keep my car. He also recommended I buy an extended warrantee which I did. More

by bloommarks Verified Customer Verified Customer

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Went to look at a Mini Cooper. Arrived at Lokey to be helped Immediately. Looked at car and was very nice. Was told they would fix certain things and we were pleased. Sign papers on a Saturday and were t helped Immediately. Looked at car and was very nice. Was told they would fix certain things and we were pleased. Sign papers on a Saturday and were told we could get the car on Monday. That was fair. Get there Monday to pick up after they called and said to do so. Car wasn't washed well. The headlights they said they were going to get clear and clean were not done. The a\c didn't work which I didn't catch on day of sale because it was cold out. Went back in to asked our salesman about it and found no one. To help or ask what was wrong. Since the sale was complete I feel they didn't care anymore because they already have my money. Customer service was great at first but went straight down the tubes after papers were signed. The experience was like all the rest when you go to buy a car. Nice as pie but after you sign, You're just another victim. I wouldn't suggest Lokey to anyone. More

by jasonstanford911 Verified Customer Verified Customer

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The best and only dealership I will go to. Ramon was awesome the experience was perfection. I love my Kia. I have 2. Service is good too. Thank you awesome the experience was perfection. I love my Kia. I have 2. Service is good too. Thank you More

by Tpwarne1962 Verified Customer Verified Customer

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Best experience ever Jay was very knowledgeable answered every question and made my day headache free and Pernell made it easy from to understand what I was spending my money on every question and made my day headache free and Pernell made it easy from to understand what I was spending my money on More

by dwsheehan24 Verified Customer Verified Customer

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Transaction was handled quickly and without drama or pressure for add-on or financing. Robert (our salesman) did an excellent job with all of our questions and concerns. pressure for add-on or financing. Robert (our salesman) did an excellent job with all of our questions and concerns. More

by ehpjr Verified Customer Verified Customer

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Car discount pricing is a sham. By the time the sales team negotiate an affordable monthly payment with you, then they turn you over to the financial guy to add on the taxes and xxxxxxxx dealer fees that team negotiate an affordable monthly payment with you, then they turn you over to the financial guy to add on the taxes and xxxxxxxx dealer fees that are not part of the monthly fees. A total sham of a dealership. Sorry I was having my car repaired and discovered the problem that forced me to look at a new car at the time. Just a very deceptive team effort. Try somewhere else that can be more honest and try not to xxxx you as much. More

by tjfowlerjr Verified Customer Verified Customer

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Robert Ahrens. That's who you want. The experience with him compared to the experience at a different dealership the day before is miles apart. He went out of his way to stay within my budget, being creati him compared to the experience at a different dealership the day before is miles apart. He went out of his way to stay within my budget, being creative and offering a deal on a car I hadn't thought of. It all worked out. He works for you. I'm so grateful. More

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What a pleasant yet professional group of seasoned individuals. A minimum of negotiating was required and they put their trust in us, which we appreciated. individuals. A minimum of negotiating was required and they put their trust in us, which we appreciated. More

by berkleybadger Verified Customer Verified Customer

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Kevin Bashaw did a great job. Told him what I wanted and he delivered. I needed to get in and out of there quickly, and Kevin was able to help speed up the process. Promote him! he delivered. I needed to get in and out of there quickly, and Kevin was able to help speed up the process. Promote him! More

by rick Verified Customer Verified Customer

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