Perry Eggelston | Page 5

Long story -----Short. We had a recurring issue with our check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats o check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats off to Don. The Detroit Ford Engineers were challenged because there was no documentation on trouble shooting. Then Perry Eggleston, Service Manager met with Patrick Nixon the Shop Foreman to intervene. Keep in mind the Ford Engineers provide limited expertise which really disappointed us a owners. How can a $70K car lack intricate schematic and trouble shooting documentation? Patrick Nixon was essentially "doing it by hand" supporting Perry's reputation as a solid Service Manager. Piece by piece the leadership of Perry and Patrick would not give up. Days turned into weeks and after a month of tearing down and re assembly the team found the source. The possible source was discussed on the internet and the law suit on the Ford Focus. The most common causes for EVAP leaks include bad seals and O-rings, a failing purge valve, a damaged hose or vent, or a defective leak detection pump. This is crazy, the internet knew more than the Ford Engineers who built the darn thing. Accessing the O-rings on a 2014 Shelby requires substantial disassembly and reassembly including dropping the drive shaft and removing the gasoline tank. The labor was very expensive due to time. The good thing for us was the consideration provides by Perry and Patrick on the service side and then that consideration included the Parts Managers Dave and Mark. We like working with the Bill Utter Team. We are very disappointed with Ford Motor Company and their staff of engineers. The part that failed was a PLASTIC BLUE two inch extension nipple that connected the gas tank to the Evap System. That small piece of plastic was cracked and therefore the "O" ring would not seal the system which resulted in CHECK ENGINE LIGHT due to Evap Failure. The other beef with Ford is that the PLASTIC BLUE two inch nipple was attached to the gas tank in such a manner as it was impossible to just replace the broken nipple. But rather the customer must purchase an entire gasoline tank. THIS CAR ONLY HAD 22,000 MILES ON IT. We might have saved three weeks of testing, troubleshooting, breaking down and rebuilding labor if the Engineers were really Engineers who had a solid grasp of the products they support. It was only through the team at Bill Utter was there a rescue of a customer. We have owned five Mustangs, two Shelby's and everything in between a 1956 Sunliner to a 2018 Explorer. (yea, I am that old) Situations with Ford make us want to sell the New Fords (2014 and 2018) and go back to something like a 1967 Galaxy 500 with a 428/390 with brakes, windows, air and auto. At least that is simple enough for Ford Engineer to provide assistance to the field. We are loyal to the service and parts team at Bill Utter. Maybe someone from Ford Detroit would call us? Pretty sure that's wishful thinking but at least they would appreciate first hand the disappointment with their product. Think about it. A stinking two inch Blue Plastic Nipple costs over $2,000 to replace. Thanks to the leadership team in service and parts at Bill Utter. More

by Jack Verified Customer Verified Customer

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Have been with Bill Utter Ford in Denton and we have always had good people for sales and the service. Everyone are friendly and knowledgeable. always had good people for sales and the service. Everyone are friendly and knowledgeable. More

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Complete con artists. Went to them for an oil change and got a call that I needed to pay $175 extraction fee to remove locking lug nuts because they "might" break. Would not rotate my tires without paying got a call that I needed to pay $175 extraction fee to remove locking lug nuts because they "might" break. Would not rotate my tires without paying this fee. Removed them at home with no problem in 5 minutes. Lost my trust completely! Beware!!! More

by tnorton03 Verified Customer Verified Customer

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Called this morning to see about getting flat tire fixed, bought my new f150 at dealer in Richardson. Also bought 60 mo wheel and tire warranty. Was told I had to take truck to original dealer to be fixed. bought my new f150 at dealer in Richardson. Also bought 60 mo wheel and tire warranty. Was told I had to take truck to original dealer to be fixed. I knew this was BS. Got a call back telling me I could take to any Ford dealership, so I brought it in. Told it would take 1 - 1.5 hours. Actually took 2.5 hrs for a flat repair and rotation. Then the bill wasn't right, had to convince them (after getting the warranty repair approved) not to charge me for it! Very frustrating, won't be returning! More

by danothorne58 Verified Customer Verified Customer

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Excellent service! All service employees are very hardworking! I will be back. hardworking! I will be back. More

by ALEX_F15017 Verified Customer Verified Customer

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Greg has been my advisor for years - on multiple vehicles for me and my family - I absolutely have the most faith in what he says for me and my family - I absolutely have the most faith in what he says More

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My truck had virtually shoes due to an alternator failure Will Thomason and Perry the service manager were great to work with it was a difficult task. Will Thomason and Perry the service manager were great to work with it was a difficult task. More

by robertgenewise71 Verified Customer Verified Customer

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When my tow vehicle (F350) suffered an emissions control problem as we were leaving for vacation, Bill Utter got to it quickly. Though the first fix didn’t solve the issue, the Service Manager intervened to problem as we were leaving for vacation, Bill Utter got to it quickly. Though the first fix didn’t solve the issue, the Service Manager intervened to make sure the vehicle was fixed properly and even arranged a loaner car so I didn’t have to arrange transportation back and forth! Though we departed three days late, they salvaged our vacation. That’s good customer service! More

by PETAROS Verified Customer Verified Customer

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We are a NEW Construction/Telecommunications Company in the Area From the minute I spoke to Perry on the phone and Don in person as "our Guy" it has been a great - smooth experience. Very happy!! the Area From the minute I spoke to Perry on the phone and Don in person as "our Guy" it has been a great - smooth experience. Very happy!! More

by Judy Verified Customer Verified Customer

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Service advisor, Shop foreman and Service manager went the extra mile to figure out and fix the problem. Amazing service, well done gentlemen. Thank you. the extra mile to figure out and fix the problem. Amazing service, well done gentlemen. Thank you. More

by Mrtwistertx Verified Customer Verified Customer

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