Pete Delgreco | Page 13

I had a very good experience working with my sales person and the staff at Rudy Luther Toyota. Dave worked to find the right car for me and stayed in communication while the car was in transit to the dealers and the staff at Rudy Luther Toyota. Dave worked to find the right car for me and stayed in communication while the car was in transit to the dealership. More

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From the moment I walked in the door, Billy made my vehicle leasing experience smooth and effortless. He handled everything I just sat back and watched until my truck was ready to drive off the lot. vehicle leasing experience smooth and effortless. He handled everything I just sat back and watched until my truck was ready to drive off the lot. More

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Super nice and friendly. Scott really helped us in getting the best deal possible. He was upfront and honest which was a plus. Pete in the finance department was able to break down all the ins and out getting the best deal possible. He was upfront and honest which was a plus. Pete in the finance department was able to break down all the ins and outs of financing. He got us the warranty that worked for us and not over sell us on unnecessary items. More

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The dealership was attractive and the staff was friendly. Jordan Lee was very helpful and effectively directed to where we needed to go. Victoria did not seem ready for us though I didn't think that was all h Jordan Lee was very helpful and effectively directed to where we needed to go. Victoria did not seem ready for us though I didn't think that was all her fault. The car was not ready for us to pick up so we had to do an excessive amount of waiting. Perhaps because of this, Victoria's time to help us with the car was limited thought she was helpful and courteous. We are from 3 1/2 hours away and it was getting late. My wife's emails still seem to be going into Victoria's junk mail as it was during some of the process. More

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Everyone we talked with was very knowledgeable and helpful. They made sure all segments of the buying process were covered and all our questions were answered. helpful. They made sure all segments of the buying process were covered and all our questions were answered. More

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Sales Service was fantastic. Trade In value on Toyota Sienna was better than expected. Salesperson Nettie was a great teacher in showing how the Highlander operates. Peter, the finance person was excelle Sienna was better than expected. Salesperson Nettie was a great teacher in showing how the Highlander operates. Peter, the finance person was excellent and even found an additional rebate that was not included in the original deal. General Manager Mark Beithon insured that all transactions were completed in a timely manner. He even discovered a refund on my previous vehicle's extended warranty. He also provided a meal and housing! More

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Dishonest from the beginning. I explained the RAV was a rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and s rough ride after test driving it, but everything else was perfect about it. The salesperson (Kris Fox) told me it was the road I was driving on and said, “It’s actually a smooth ride.” During financing, I was told I couldn’t get GAP insurance thru my car insurance company by a guy named Pete. After I signed the paperwork, I was told by my insurance agent that I could get it thru him. Thru my regular insurance, six months of GAP insurance was less than what Rudy Luther was charging me monthly. I ended up returning the RAV because it was so hard on my back. I was told by Wendy that the Highlander Hybrid was 0% financing like the RAV (which is why I went to Rudy Luther in the first place). Decided it was much smoother ride than the RAV, but was wary of the price increase. When I went to purchase it, I was informed the 0% financing wasn’t actually the same offer as the RAV. So, I begrudgingly bought the Highlander with interest. Then, the very next day, I received an email from Kristin Klein saying she gave me the wrong interest rate and that it was going to be higher. She then gave me multiple different “options”. None of which were the same as what I signed. When I pushed back, she had me wait on a response over the weekend. I was told by Kristin that I would hear back from her on Monday. No phone calls and no response to my email asking for an update. I live 40 miles away, but I just drive down there looking for answers. I was told “I just got an answer like an hour ago. We are going to eat the cost.” By that point, I was so angry at the terrible service and dishonesty that I just wanted to leave the Highlander there and bring my business elsewhere. Kristin said, “We’ll, we want you to be happy.” I said, “I’m not happy. I’m really angry at the terrible customer service and dishonesty.” A friend was with me who had purchased a new vehicle from a different Luther dealership and she had the option of returning it if not totally satisfied. Kristin informed us they don’t have a 100% Customer Satisfaction policy at their particular location and I was basically screwed. Buyers beware!!!!! More

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Trade in I have used Scott Smith in the past and today. He is very helpful, honest, straightforward and a pleasure to work with. We like this dealership very I have used Scott Smith in the past and today. He is very helpful, honest, straightforward and a pleasure to work with. We like this dealership very much. Great service. Loyalty well deserved. More

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Great! Go buy a car here. It was super easy, no contact during the pandemic, sanitary, lowest (or non existent) pressure to buy anything. Recommend!!! during the pandemic, sanitary, lowest (or non existent) pressure to buy anything. Recommend!!! More

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Nettie is the bomb! I recently leased my 3rd Toyota Rav 4. Nettie has always been wonderful to work with. She is very friendly, professional, and makes the whole process I recently leased my 3rd Toyota Rav 4. Nettie has always been wonderful to work with. She is very friendly, professional, and makes the whole process simple and easy to understand. More

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