Pete Kelly | Page 17

My first experience with service at Keystone Volvo and was very pleased in all aspects of the service experience. One of the reasons I left the previous dealership where I had the vehicle serviced was bec was very pleased in all aspects of the service experience. One of the reasons I left the previous dealership where I had the vehicle serviced was because I felt talked down to by service manager and his attitude appeared that he could care less whether I utilized their dealership. More

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We purchased a new Volvo 240 from Jack Stein at Keystone Motors back in February of 1979 for $9065.60. Since then the prices may have changed a bit, but the outstanding nature of the sales and service staf Motors back in February of 1979 for $9065.60. Since then the prices may have changed a bit, but the outstanding nature of the sales and service staff at this dealership has not. We continue to purchase, lease, and have our Volvos serviced at Keystone Motors, and hopefully will do so for the NEXT 34 years! More

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I have just purchased my 3rd car from Doylestown Keystone Motors. I also talked my daughter into purchasing a Volvo. Rich sold us all 4 cars!! Whenever I walk in the door Rich greets me with a smile and w Motors. I also talked my daughter into purchasing a Volvo. Rich sold us all 4 cars!! Whenever I walk in the door Rich greets me with a smile and welcoming manner. He has given me his personal cell phone number for any problems and one time I actually needed to call him on a Friday evening. He treated me like he was on the clock and in the most professional and caring manner. It seems like Rich can always finds a way to make each car affordable so the price seems right for the quality of car. As far as the service department goes...oh my gosh, they are just amazing!! They look up and greet you with a smile. They know your name and bring up your record on the computer within minutes. They always seem genuine in their concerns and will give you hours of their time if needed. They don't ever seem like they are in a hurry. I can never figure it out. There always seems to be a lot of customers but they never seem hurried or impatient. I have never had to bring any car back because the problem was not fixed, that is if it was under their control. I hope that your company realizes how fortunate you are to have an outstanding dealership like you do and that what makes Keystone so unique are the wonderfully friendly, concerned, motivated, and professional people. It is rare to find a place where you walk in the door and feel like you are at home when you are there to get your car fixed. Thank you for your attention! More

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It's pretty simple. Appointments are always easy to get. They'll squeeze you in even if they're busy. They go out of their way to please. I've NEVER had a problem with the work done, and that's over 10 year They'll squeeze you in even if they're busy. They go out of their way to please. I've NEVER had a problem with the work done, and that's over 10 years now. The people are great, very friendly, and always discuss repairs with you before doing the job. More

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Keystone Volvo has consistently provided top quality and friendly service for my family for over 10 years. The service department is always right on time with their scheduling and are very accommodating wi friendly service for my family for over 10 years. The service department is always right on time with their scheduling and are very accommodating with their hours. It's always a pleasure speaking with the service department when I drop off or pick up the car. Volvo's are so reliable though - I'm hardly ever there! More

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We bought our first Volvo in 1985 in CT, after owning Audis for a number of years, we wanted a safe S-Wagon. We had the car for 2 months when my wife was rear ended as a fellow ran a stop sign into her. Audis for a number of years, we wanted a safe S-Wagon. We had the car for 2 months when my wife was rear ended as a fellow ran a stop sign into her. His brand new Oldsmobile was totalled as his engine was push into his front seat. No one was injured, my 2 year old daughter and wife were ok. The Volvo Wagon needed a new rear hatch door and a bumper,that's all. At the time of the accident, about 8 a.m.,the Volvo salesman and Manager that sold my wife the car, Meriden Volvo, were passing by and saw her car and stopped. They were delivering another vehicle. They took my wife to work, and my daughter to day care, drove the car to a repair shop and assisted the other driver with his vehicle, and called me. This was the feature story in VOLVO magazine in the Fall of 1985. How could we not buy more Volvos? In the summer of 1996 we were relocating from RI to this area, when the heatshield on our 1989 S.Wagon became lose and made an awful racket. We were headed to meet a realtor in the morning when we pulled into Keystone Volvo. The service folks pulled our car in, tightened the heat shield and we were off in about 10 minutes. Mr. McClukey and Ray Edinger wished us well, and told us to come back to visit Keystone after we settled in. I got off track for several years, but Ray gave me a good trade in on my Mercedes for a S-70. He sold my wife a V-70, She still has it. The rest is history, we've been crossing the River from New Jersey ever since. Both adult daughters learned to drive safely with Volvos. Thanks Keystone, Your Staff, Repair Team members, Sales Team and Dealership Leaders. More

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Purchased a new car from Joe Craig, he was very easy to work with, and even came in on his day off to deliver our car and help us learn the controls and features. Rob was helpful and efficient in processi work with, and even came in on his day off to deliver our car and help us learn the controls and features. Rob was helpful and efficient in processing our paperwork. Joe always makes a point to come over and say hello anytime I'm in the dealership (for parts, service, dropping off a car, whatever) As far as service, we bring all our cars to Keystone for service. Mike, Pete, and Ben are always helpful and friendly, and give good advice on what needs to be (and what doesn't needs to be) fixed. I can always call with a question and find out whether a problem is something urgent or whether it can wait for a future service. More

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I bought vehicles from other dealerships before . Though never have been satisfied with the service 100 percent of the time . I take customer service very serious because I been involved with sales for man never have been satisfied with the service 100 percent of the time . I take customer service very serious because I been involved with sales for many of years . I truly believe the customer comes first . Their would be no dealership or any business that would stay in business without a satisfied customer . No matter how much money you flaunt around with a fancy showroom or a customer lounge . It all comes down to the sales and service department . My experience with Keystone has been far beyond and also exceed any notion of what I thought of a car dealership before or ever since .I'm extremely satisfied with the purchase of my 2010 Volvo c30 and also the awesome freindly service department at Keystone Volvo of Doylestown PA. . Thank You for doing what you do right . A satisfied customer More

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I have been a Keystone Volvo customer for the past 8 years servicing my 1996 Volvo 850. During this period the service was truly outstanding. Ben Zitomer and Pete Kelly in the Customer Service Departmen years servicing my 1996 Volvo 850. During this period the service was truly outstanding. Ben Zitomer and Pete Kelly in the Customer Service Department were always helpful and accommodating down to the smallest detail. They truly walk the talk about offering an excellent service experience. Two weeks ago I bought a 2012 S60 Volvo out of the showroom. Joe Craig was the sales person who helped me with the purchase. He was courteous, informed and informative, and helped me arrive at the best decision for my new car. The Keystone organization is a class act operation and I would gladly recommend to my friends. More

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I have purchased at least ten volvos from Keystone Volvo. I Use their service department exclusively. I can always get an appointment when it is most convenient for me. They provide a ride to work if needed I Use their service department exclusively. I can always get an appointment when it is most convenient for me. They provide a ride to work if needed and will also provide a loaner car. Repairs are always discussed in advance and completed as promised. Volvos are great cars and Keystone is a great dealership. More

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