Peter Back

My family and I researched and compared several cars before deciding that a Hyundai Venue would suit our needs best. Then came the hard part: deciding which dealership to go to! I spent two days read before deciding that a Hyundai Venue would suit our needs best. Then came the hard part: deciding which dealership to go to! I spent two days reading online reviews on google, yelp, dealerrater. I asked friends and acquaintances. I expanded my search from Manhattan to the Bronx, from Long Island to New Jersey. All I wanted was to do business with an honest, hardworking, respectful salesperson who doesn’t bait and switch, cut corners, or lie. When I saw Diana Almonte’s reviews, I wondered if they were too good to be true. But I thought she was worth giving a phone call. I narrowed my list to Diana at City World Hyundai and two other dealerships that I will not name. When I first called City World, I asked specifically for Diana. I was surprised when they transferred me immediately and she took my call. I was kind of expecting to leave a message. The two other Hyundai dealerships I called took forever to answer and the salespeople who responded talked down to me as if I had no idea what type of car I wanted. Maybe because they thought I’m just a woman…? By contrast, Diana respected that I had already done my research and knew exactly what car I wanted. She did not play games or waste my time. She promised to text me two quotes for the two colors I was considering. And in 5 minutes I got her text with the quotes. She told me that the color I really wanted was not at her dealership but that she would ask her manager Eddy (whom I later met and found to be super professional and considerate) to transfer to the City World dealership in a few days. I was simply blown away by Diana’s can-do, take-charge professionalism. She made sure that car was delivered to her lot in two days. I cannot stress enough how impressively effective Diana is. She obviously loves what she does. She pays full attention to details and told me step by step every single detail I had to take care of before we even set foot in the dealership. Nobody has time to waste! She gave me advice on what type of insurance coverage made sense for me which was a big help. She coordinated registration papers, the car transfer, everything. If I had a question about the process, she made me feel comfortable texting her. And she always responded immediately. Even on her day off!! When we arrived at the dealership, Diana already had the car fully detailed - not sure if this was even a requirement:) The car literally sparkled inside and out! While we were waiting for everything to be approved, we had a chance to observe Diana with other customers too. This woman treats every customer with incredible patience, respect. And she makes sure you get the car you need! She moves mountains! When it was time for us to leave the lot, Diana took time to demonstrate how the key features worked, and how to set up apple play, among a bunch if other features that would have taken us a long time to figure out by ourselves. She took the time!! Car buying can be such a coin toss and stressful. But Diana made it feel like a completely enjoyable and super smooth experience. We as customers felt seen. So incredibly grateful for her. If ever we or any of our friends need a car, we are all going to Diana Almonte at City World Hyundai in the Bronx. She is honest, responsive, professional, hardworking, detail-oriented, caring, warm, and loves helping her customers get whichever car they want. What a joy to do business with her. More

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Went into City World Hyundai today with the usual fear anyone would have buying a new car being scared that I’d get denied but ended up having the best car buying experience I’ve ever had. Walked away wit anyone would have buying a new car being scared that I’d get denied but ended up having the best car buying experience I’ve ever had. Walked away with a 2026 Santa Fe a much needed upgrade for my family car. The sales representative Diana went above and beyond taking care of me and had such amazing energy throughout the whole process. I look forward to coming to city world Hyundai for all my future car needs. More

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Diana has lowkey become like one of those distant relatives. We don't talk every day, but we're definitely hitting each other with the Merry Christmases, Happy Father's Day, Happy Mother's Day texts relatives. We don't talk every day, but we're definitely hitting each other with the Merry Christmases, Happy Father's Day, Happy Mother's Day texts and all that. That's just the kind of relationship she's built over the years. This was my fifth car from City World Hyundai and my fourth with Diana, and somehow she still makes the whole process feel like you're just chopping it up with family instead of buying a car. What really stood out this time was that she was dealing with a serious family emergency, but she still made sure I was good from start to finish. She could've easily stepped away, and nobody would've questioned it, but she stayed, made sure everything was handled, and never made me feel rushed. That says everything about the type of person she is. She worked with me, we got the numbers where I wanted them, and by the end of the night I was driving off in a new whip. That's all I could ask for. No disrespect to anybody else at City World Hyundai, but Diana has been my go-to for four of the five cars I've bought there. As long as she's there, I'm not going to anybody else. That's family at this point. More

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One of the few dealers I’ve worked with that were easy, transparent, and cut right to the chase. Recommend them highly! transparent, and cut right to the chase. Recommend them highly! More

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I’ve recently purchased our second vehicle from this dealership and once again, im left amazed and full of joy ! This is all thanks to Diana for always going above and beyond to make sure everything was dealership and once again, im left amazed and full of joy ! This is all thanks to Diana for always going above and beyond to make sure everything was easy & stress-free. Diana’s excellent customer service is also what brings us back here. With Diana’s help and genuine care to find us the perfect car, I will most definitely recommend Diana every single time. More

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Diana is excellent, great personality, good spirit, people person, positive energy, comfortable, very perfessional, good heart. people person, positive energy, comfortable, very perfessional, good heart. More

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As usual I received excellent customer service in Diana Almonte. She went above and beyond, not only offering good service to me and my wife in our purchase, but not only that she took the time out to show Almonte. She went above and beyond, not only offering good service to me and my wife in our purchase, but not only that she took the time out to show concern for my children that were there for a long while and were getting restless. She tried her best to engage with them and kept them entertained. Although the process takes time it was seamless and without incident this is my third purchase and I’ll definitely go back. Peter Back was very professional, knowledgeable, and patient after dealing with Diana Mr. Back was the cherry on top. More

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I had a very pleasant and very helpful experience. Everyone was very pleasant and helpful especially Diana she made sure I got the exact car I wanted. She is the best! Everyone was very pleasant and helpful especially Diana she made sure I got the exact car I wanted. She is the best! More

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Outstanding service! Diana was amazing. She went above and beyond to get us what we wanted. She was helpful, friendly and insightful. Oscar and Peter were great. Also, I Diana was amazing. She went above and beyond to get us what we wanted. She was helpful, friendly and insightful. Oscar and Peter were great. Also, I highly recommend city world Hyundai. More

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Truly what a wonderful experience. My sales rep was beyond phenominal and the finance manager was just amazing as well, I cannot wait to buy my first car with them as well. I want to d My sales rep was beyond phenominal and the finance manager was just amazing as well, I cannot wait to buy my first car with them as well. I want to do everything through this dealership! More

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