"We recently purchased a 2017 Jeep Renegade. Our..."
We recently purchased a 2017 Jeep Renegade. Our salesperson, Amber, was nice and did a great job. The financial manager, Peter Block, talked to us for over an hour trying to convince is to purchase gap insurance and an extended warranty. When he realized we weren’t buying them, his attitude changed and he flippantly started shoving papers at me to sign. He did not explain the perma plate warranty for paint that he added to our bill. Although we never asked for this $199 additional warranty and we told him we didn’t want any warranties, the service department supposedly applied this to the car while we were filling out paperwork. We were so tired from the exhausting sales pitch and it was late so we were ready to leave as soon as possible. My advice is take the time to read and question everything. As we were leaving town, the gas light came on and we were almost out of gas. This was NOT the positive experience we hoped it would be and I would NOT recommend purchasing a vehicle at this dealership.
"Go to Nashville"
- Brad Lynch
Worst experience at a dealership ever!! I advise everyone to CAREFULLY READ every sheet of paper they have you sign at this dealership, I failed to do so and LOST $500. This dealership will take money from you without a doubt not because they have to but because they CHOOSE to.
First impression - Very professional, friendly staff. I Read a few reviews *after* visiting this dealership and honestly I would have NEVER believed some of these reviews about this dealership had it not happened to myself.
Me and my salesman meet an agreement on my monthly payment & my downpayment. However before I made it back to finance to sign the contract the approval changed with Chrysler Capital which was just a simple misunderstanding. (I took it as a sign from above) Chrysler Capital however resolved the mistake first thing the next morning.
Me being young and dumb I was so excited to get into a truck. A 2019 Ram 1500 and out of my 2017 Nissan Altima. I FAILED MISERABLY to read the papers that I was signing. Generally any professional salesperson at dealership will briefly explain to you what your signing and you just start signing without reading all the fine print, giving your trust to them. Nobody told me the downpayment is *non-refundable and if for any reason I was to backout of the incomplete deal I'd be out of pocket* So with that being said if your not 100% sure on a deal DO NOT GIVE THEM MONEY!
As I drive back home in my car I managed to talked myself out of making a $800 monthly mistake.
They would not let me leave in the truck until they doubled checked with Chrysler Capital to make sure everything was still a go.
I Got several text messages the next day telling me If I did not take the truck that I'd be out $500 and boy they wasent playing and if you think talking to a manger does any good guess again.
Personally I dont think they should even ask for a downpayment until the Lender has gave the 100% approval. The Better Business Beuro needs to look into any business ran like this.
*** JUST A FARE WARNING TO ANYBODY SHOPPING FOR A VEHICLE DONT JUMP TO FAST ON ANYTHING AND ALWAYS READ REVIEWS FIRST 9 TIMES OUT OF 10 EVERYONE IS TELLING THE TRUTH.
Other Employees Tagged:
"LOVE my new Jeep!"
My dad and I came here looking to make my first vehicle purchase on my own, and Brandon was able to fit a brand new Jeep to my budget! He was very patient, as it was my first time, and went through every single option available explaining everything as we went. Thank you again Brandon, for hooking me up with a SERIOUS upgrade!
Other Employees Tagged:
We would like to thank everyone at Columbia Chrysler Dodge Jeep Ram Fiat for the great experience on October 24, 2018 when we purchased a 2018 Chrysler 300S from them. We had been dealing with our local Chrysler dealer for the last 13 years, purchasing approximately five vehicles from them. Upon visiting them, we felt as though the salesman could have cared less if he found us a car. They were not willing to work with us and we decided to move on. We received a call from Aaron Howard from the above dealership wherein he told us he had the car we were looking for. We would have had to travel 85 miles to get there but after talking with Aaron, we decided to take a trip and see what he had for us. Upon entering the facility, we were greeted by Jose Morales, who made us feel so comfortable and important. He talked with us, sat us down and contacted Aaron to let him know we were there. He always had a smile on his face. Aaron arrived with the car he was showing us and we knew it was the one. He bent over backwards to get us the deal we felt happy with. We purchased the car that night and happily drove the 85 miles home. This is the way a customer should be treated. Everyone at that dealership was outstanding....I wish I could mention all their names as they all deserve recognition. Thank you for everything and you will be our continued dealership for the future.
"Horrible horrible people "
Horrible horrible people. All they do is lie to you to get you to buy a car and not stand behind there cars. They lied and jacked up the asking price of a car to make more money off of us. And when I confronted management about it nothing except more dishonesty and a rude attitude. They don't car anything about there customers or cars. We bought a car pulled in the driveway and the check engine light came on. It wasn't inspected like was told. Not all functions works on car. From there management in sales to there's sales reps are liers have no self respect and care nothing for there customers. Stay away from this place there horrible dishonest people!!!!
"Good dealership great people wanting to help customers find."
- Annabelle buggy
I’m giving this dealership a great rating because of the great people that work there. My salesman Corey made me feel great during this process of buying my car. He was with me every step of the way! Even taking the time to help moving two cars that day! From the Sales Manager to the guys in detailing my car everyone was very helpful! Thank You.
"My DREAM CAR came home. "
I just want to THANK Brandon for my NEW CHALLANGER. Back in 1981 I drove a orange 74 Challanger & met my wife in that car. I’m sure this 2018 will be my last. But everybody talks about it at work. I like it a lot. THANKS.
Other Employees Tagged:
We had a very positive experience with the professional and friendly staff at this dealership! We drove 1.5 hours to this dealership to buy our daughter her first car. Their good deals and professionalism were worth the drive.
- dewayne 456
thanks for the service I got, really great service from nice friendly people.im sure if something else happens to the vehicle ,they would step up too the plate & fix it
Other Employees Tagged:
"Great experience "
This was my second purchase at this dealership.
Everyone throughout my experience of buying my Jeep Cherokee was exceptional. From sales to finance and all in between, went out of their way to make sure I was taken care of and happy. Excellent dealership.